Engineer Cisco

FERESHTEH BABAPOUR

Chicago, IL,***** · 773-***-****

********.********@*****.*** · linkedin.com/in/fereshteh-babapour-4b643084

Hardworking and enthusiastic Network Specialist with excellent skills in Cisco IT Infrastructure and proven track record of meeting key performance targets. Strong track report of accuracy conducting system repairs and troubleshooting.

EXPERIENCE

JULY2017 – PRESENT

NETWORK/IT TECHNICIAN, ZONES, IN

-Following customer system hardware and software specifications based on the configuration services being performed and the instructions supplied

-Installing, Configure and Troubleshooting of Cisco Network stack hardware components.

-Implement, Configure and troubleshooting of Cisco Catalyst 2960,2950, 3650, C9300 and

-C9500 Switches, Cisco ISR 4321, 4331 and 4451 Routers, Cisco ASA-5508X and 5525X Firewalls and Cisco 5520 Wireless Controller.

-Compiling requirements based on configuration level

-Troubleshooting malfunctioning units using efficient problem-solving techniques and departmental procedures

-Keeping abreast on new product / service developments

-Work with Lead Technicians on difficult to solve problems or configuration

-Windows administration and troubleshooting

-Configure and troubleshooting of IP Security Cameras, Mobile devices and PC desktop and laptop

-Speak to customers via email and phone for initial requirement capture

SEP2019 – DEC2019

INTERNSHIP-IT SUPPORT, Wilburt wright collage

-Install and upgrade hardware and peripheral components like disk drives, RAM, printers, keyboards and monitors on school’s workstations.

-Load software packages such as networking components, operating systems and office applications.

-Customize and adapt current programs to satisfy staffs and students’ needs.

-Coordinate with network services and information systems groups

-Install, repair, and conduct preventive maintenance of staff’s computer by providing technical support

-Troubleshoot software and hardware failures and determine network problems

-Diagnose and resolve incidents using documented procedures to perform responsibilities.

-Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.

-Inventory on workstations, laptops, router and switches and disposal old and out of order ones.

-Upgrade switches and routers to latest IOS versions.

MAR2008 – APR2013

TELECOM IMPLEMENTATION ENGINEER, Nokia Siemense Networs

-Supervised of installation, commissioning, integration, maintenance and troubleshooting of BTS and transmission sites such as: Flexi Packet Multi Radio, Flexi BTS, Ultra BTS and FIU 19

-Upgraded TRXs in a region for Cell upgrade

-Performed all customer requirements for Acceptance

-Handled sites in a region for PAC & FAC

-Handled Rollout sites in a region

-Met the monthly target as a teamwork

-Programmed to solve all problematic issues as quality assurance and deliver to the customer after rectification

-Incremented the capacity of on-air site according to the CR of customer

-Obtained Network planning confirmation for sites implementation

-Optimized the quality of sites and resolved issues with the subcontractors.

-Ensured the highest degree of customer and subcontractor satisfaction

-Prepared the E1s for new sites

-Rerouted transmission links according to network planning request

-Evaluated the warehouse weekly and ordered equipment/material accordingly

-Challenged with another operator to resolve any existed problem

-Provided the sites' folders to customer

-Executed BTS commissioning, Integration, Maintenance, and troubleshooting

-Executed MW Commissioning, Integration, Maintenance and Troubleshooting

-Performed Site Acquisition/TSS (Technical Site Survey)/RFI (Ready for Installation) to locate and

-finalize the sites and approve the Civil work of the BTS/MW sites

2007 – 2008

MANAGE SERVICE ENGINEER, NOKIA SIEMENSE SUBCONTRACTOR(ESH)

-24hours/7days on-call as a manage service department

-Monitoring On-Air sites, checking alarm status and open the ticket from NOC (NetworkOperation Control) and rectifying issues in dedicated time.

-Maintenance of BSC, BTS and MW sites by troubleshooting and repairing outages

-Monthly checking of on-Air sites according to checklist

-Optimization and stability of telecom Network

EDUCATION

ONGOING

NETWORK ENGINEERING AND SECURITY, Deapul university

DEC 2019

ASSOCIATE IN APPLIED SCIENCE IN NETWORKING SYSTEM & TECH – AAS, Wilbur Wright collage

FEB2007

ASSOCIATE OF SCIENCE IN TELECOMMUNICATION, tabarestan university

CERTIFICATIONS

Cisco Certified Network Associate Routing and Switching (CCNA)

Felxipacket Multi Radio with IDU HUB 800, FirstMile 200 – Field Installation and Commissioning

Working at Height

Diploma of MSC Server Architecture and Functionality

NSN Ethical business

Certificate of Outstanding performance

SKILLS

Networking protocols expertise

Familiar with JavaScript, HTML, CSS, and SQL

Linux and Windows IOS

Cisco equipment expertise

Security technologies

ACTIVITIES

-Outstanding customer service and client interfacing

-Perform excellently on individual projects and cooperatively on teams

-High adaptability and capable of handling high workloads.

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