Engineer, IT Data Center Systems

EDGAR A. TORRES

* * * * * R C L E A V E · F O R E S T P A R K, I L · 6 0 1 3 0 ( 7 1 3 ) 3 8 6 - 9 5 0 6 T O R R E S E A M @ Y A H O O . C O M

CAREER OBJECTIVE

Experienced Information Technology System Engineer with proven work history in the airline/aviation, banking financial services and consumer electronics retail industry, seeking a position in an organization where I can contribute my strong Information Technology and Internal Audit background, education, skills, and expertise for the growth of the organization and myself.

ACADEMIC BACKGROUND

CODING, WEB & APP DEVELOPMENT CERTIFICATE

UNIVERSITY OF TEXAS AT AUSTIN 2020

AUSTIN, TX

BS IN MANAGEMENT OF MARKETING

PURDUE UNIVERSITY - CALUMET CAMPUS 2012

HAMMOND, IN

BS IN MANAGEMENT OF HUMAN RESOURCES

PURDUE UNIVERSITY - CALUMET CAMPUS 2012

HAMMOND, IN

PROFESSIONAL SKILLS

Project management

International business management Customer service

ServiceNow

HP-Asset Manager

Time management

Ability to teach and mentor Proficient in MS Office Problem-solving

Critical infrastructure Technology implementation

Apollo, MySQLDB, NoSQL, MongoDB Html, CSS, JS, MERN, Node.JS, React Git/GitHub

VS-Code

Agile Methodologies

LAN Rooms - WAN & MAN UPS system management

Technical support System management Operating systems

LANGUAGE SKILLS

BILINGUAL

ENGLISH

NATIVE PROFICIENCY SPANISH

NATIVE PROFICIENCY

WORK EXPERIENCE

IT - INTERNAL AUDIT 4/2019-PRESENT

UNITED AIRLINES CHICAGO, IL

-Conduct risk-based security and operational controls reviews

-Execute audit steps and document the effectiveness of IT General Computer (ITGC) controls and Application System- dependent automated controls, reports or queries throughout the environment

-Audit Project Management and preparation of audit reports

-Develop and maintain productive client, staff and management relationships

-Perform business application and system development reviews

-Ensure proper controls are developed and maintained

-Support strategic initiatives and administrative activities of the Internal Audit Department

-Perform annual and semiannual testing of internal IT and financial controls

ENGINEER, IT DATA CENTER SYSTEMS 4/2014-4/2019

UNITED AIRLINES HOUSTON, TX

-On-site engineer in charge of Houston, Charlotte, Buenos Aires and Mexico data centers.

-Served as key contact for all engineering and management operations

-Managed equipment installation, decommissioning and coordination with vendors

-Implemented changes to platforms following enterprise standards and procedures

-Provide24x7x365 advanced computer and system support

-Lead low to moderate risk and resource requirements projects and programs

-Documented and managed IT support requests using ServiceNow (SNOW) platform

-Analyzed, planned, designed, and documented platform solutions

-Complied and adhered to business principles and technical requirements

-Installed, configured, tested and troubleshooted operating systems, hardware & software

-Provided escalation and emergency response to equipment and circuit troubleshooting for Houston data and call centers located in Houston, Mexico, and Buenos Aires on an on-call basis schedule

-Implemented planned maintenance outages

-Opened and managed bridge-line during planned outages

-Coordinated incident resolution and service request completion with various groups

-Obtained vendor quotes for cabling installation, electrical, and HVAC

-Person of contact for technology and telecom companies such as Cisco, HP, AT&T, Sprint

-Maintained detailed logs. scheduled routines, and emergency repairs on critical systems

SUPPORT ENGINEER, IT CRITICAL INFRASTRUCTURE 8/2013-4/2014

UNITED AIRLINES ELK GROVE VILLAGE, IL

-Built and installed infrastructure at ORD and regional airports

-Complied with United Airlines standards, adherences of project plans, resource schedules, budget

-Managed highly complex, priority and risk programs and sub-projects

-Installed, tested and terminated data/telecommunications cabling

-Deployed desktops, laptops, printers, wireless access points, IP phones, routers, switches, wireless LAN controllers, servers, maintain and monitor UPS systems

-Provided desktop support and technical assistance to on-site and remote UA employees

-Installed equipment cabinets to house network data equipment and power circuit

-Monitored and properly addressed multiple facility alarms

-Established and maintained written, verbal and online communications channels with regional management to ensure up-to-date processes

PERSONAL BANKER 12/2012-8/2013

J.P. MORGAN CHASE OLYMPIA FIELDS, IL

-Provided excellent customer service

-Implemented marketing push tactics to promote banking products to increase client base and deepen client relationships

-Established customer relationships to identify financial needs

BUSINESS INSTALLATION LEAD 5/2005-12/2012

BEST BUY GEEKSQUAD JOLIET, IL

-Provided excellent customer service

-Implemented selling techniques to promote new products and services

-Met and exceeded monthly sales quotas

-Increased revenue and margin by up-selling products and services

-Maintained accurate inventory log of products to prevent revenue loss

-Implemented retail sales strategies to meet customer needs and drive product sales

-Installed wireless networks, shared printing solutions and tutored customers on their new products

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