Account Service Coordinator

IVONNE FERRER

TEL: 347-***-****

Email ·***********@*****.***

www.linkedin.com/in/Ivonne-ferrer-b10b6748

Become leader of an integral part of a growing global and diverse organization. Use my various skills and over 10 years of experience as Administrative Assistant, Customer Service Representative, Inventory Manager and Logistics assistant, as well as Export and Import Services coordinator. Successfully experience working in multinational environments with a great customer-relation and decision-making skills.

PROFESIONAL EXPERIENCE

APRIL 2018 – PRESENT

INTERNATIONAL INSIDE ACCOUNT MANAGER, ROLAND FOODS LLC Territories: Latin America, Caribbean and Asia

• Work closely with International Sales Managers and key customers to ensure maximum support for Sales

selling, monitor inventory and discovery opportunities. and account management functions. Also, work with planning team to track

.

• Manage order processing,, provide dedicated account management to International customers., Increase customer retention by conducting check in calls for tactical items, and perform quaterly business reviews. Focus on maintaining overall customer . engagement and expanding net revenue.

• Provide Logistic Services of offering customers a full service for all type of shipments. Coordinate transportation of shipments ensuring accuracy in pricing, quantity and all other customer requested items. Coordinate with management and freight carriers on daily shipping.

• Manage customer fill rates, lot codes and expiration dates, identify and solve issues related with inventory. Manage data and reporting for the Sales Team including pipeline activities, opportunities, leads, training, pricing.

.

• Cross functionally and interface with other departments such as Supply Chain, Finance, Inventory Control and Marketing, to drive revenue and increase customer satisfaction. Puerto Rico Warehouse

• Order processing and customer service for customers in Puerto Rico. Coordinate inventory transfers from our warehouse in NJ to fulfill our Inventory in Puerto Rico.

• Work cross functionally with Replenishment, Inventory Control and International Logistics Departments to make sure all goods coming from different suppliers around the world are received in our Puerto Rico Stock.

SEPTEMBER 2012 – MARCH 2018

INTERNATIONAL SALES COORDINATOR, H.D. SHELDON & CO. Territories: Puerto Rico, Dominican Republic, Caribbean, Latin America and Middle East 2

• Support Sales Managers and CEO of the company with all customer inquiries and purchase orders. Provide customers a professional, helpful and high-quality assistance to make sure their requirements are met.

• Administer quotations, order processing, follow ups, email and phone call assistance. Provide customers with updates of their purchase orders.

• Manage Import and Export process to Puerto Rico & Latin America. Place orders and prepare all import documentation of the merchandise from factories to stocks in Miami

& Puerto Rico.

• Handling the export, receive the customer’s orders, processing and prepare documentation to export of the cargo. Provide Logistics service for transportation, finding the best solutions for customers goods are properly shipped to the destination. Inventory Manager for Puerto Rico & Miami Warehouses, H.D. SHELDON & CO

• Responsible for maintaining the right amount of stock to meet customer’s needs. Direct the flow of goods into and throughout the organization’s storage facilities.

• Organize and manage all aspects of communication between marketing, customer relations and warehousing departments to ensure the order is properly fulfill with the exact goods requisitioned.

• Prepare and ensure the accuracy of documentation relating to all aspects of warehouse management and inventory.

EDUCATION

1994-1998

BACHELLOR DEGREE, NATIONAL UNIVERSITY OF COSTA RICA International Affairs, Specialist in Politics and Diplomacy Special Study in Humanitarian Law: Personal Mines in the border between Costa Rica and Nicaragua

1996

ASSOCIATE DEGREE, MONTERREY UNIVERSITY MEXICO

Technical Certificate on International Commerce

Special Studies: International Negotiations and International Marketing SKILLS

• Computer proficiency on Microsoft Office

(Word, Excel, Power Point) and Outlook

• Experience on CRM platforms such as Sales

Force, SharePoint, Monday

• Experience on Microsoft Dynamics AX

• Bilingual: English Spanish fluent

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