Service Representative Customer
Resume:
Kiana Delavarkasmaei
St. John’s, NL, A1A 1Z4
************@*****.***
WORK EXPERIENCE
SHOPPERS DRUG MART, St. John’s, NL, Canada
Cashier, September 2020 – Present
• Providing excellent customer service and positively engaging with all customers
• Accurately scanning or entering products and accounting for cash or coupon, lottery, and PC Optimum
• Reconciling cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Processing return transactions and monitoring price changes PASARGAD BANK, Tehran, Iran
Customer Service Representative (Internship), March 2019 – June 2019
• Answering account-related questions for customers
• Assisting with transactions and taking cash, checks, debit cards, and other payment forms from customers
• Placing customer orders for checks and bank cards EGHTESAD BIDAR BROKERAGE, Tehran, Iran
Customer Service Representative (Internship), July 2018 – October 2018
• Providing updates to clients regarding the status of their investment portfolios
• Informing clients of new investment opportunities within the stock market
• Guiding customers to online stock trading
• Assisting with buying and selling investment securities on behalf of customers HYPER STAR MALL, Tehran, Iran
Information desk, December 2017 – May 2018
• Answering any questions costumers had
• Connecting customers with the right members
• Providing information to staff and/or costumers about special activities/offers IRAN ZAMIN HANDICRAFTS, Tehran, Iran
Cashier, May 2017 – October 2017
• Answering questions and being responsible for solving customer complaints and providing information regarding products
• Scanning items, and totaling customer's purchases, and assisting with processing return transactions
EDUCATION
Memorial University of
Newfoundland, St. John’s, NL
Master of Arts in Applied Economics
Sep 2019 - August 2021
Current GPA: 3.82/4
Allameh Tabataba’I Univeristy,
Tehran, Iran
Bachelor of Arts in Agricultural Economics,
Sep 2014 - August 2018
Overall GPA: 3.9/4
Selected Courses and Grades:
Statistics II: 20/20
Economic Evaluation of Projects: 19/20
International Finance: 20/20
Money and Banking: 20/20
Financial Management: 20/20
Econometrics: 18.5/20
Microeconomics II: 19/20
Macroeconomics II: 19.75/20
ADDITIONAL SKILLS
• Customer service skills
• Maintaining cash drawer allocation
• Teamwork skills and problem solving
• Willingness to learn
• Time management
• Languages:
English: Fluent
French: Intermediate
Persian: Native
LICENSES & CERTIFICATIONS
• Microsoft Excel 2016
Tehran Institute of Technology
Issued June 2019
• Teacher Training Course (TTC)
Iran-Cambridge Language Institute
Issued July 2019
• What is Data Science
IBM
Issued May 2020
• Personal Finance Essentials
McGill University
Issued May 2020
• Python for Data Science and AI
IBM
Issued June 2020
• Python for Data Science with Real
Exercises
Udemy
Issued July 2020
• Python for Finance
Udemy
Issued August 2020
ATTENDED WORKSHOPS
• Mercantile Exchange Workshops, Tehran, Iran
Iran Mercantile Exchange Building, February 2018
• Bitcoin Introduction Workshop, Tehran, Iran
Allameh Tabatabaei University, February 2018
• Technical Analysis Workshop, Tehran, Iran
Pashootan Bourse Academy, May 2018
• Stock Chart Reading Workshop, Tehran, Iran
Shahid Beheshti University, March 2019
COMPUTER PROFICIENCIES
• MS Word, MS Excel, MS PowerPoint, Python, STATA, EViews, LaTeX VOLUNTEER EXPERIENCE
• Mahak Charity in Iran
• Raad Charity in Iran
• MUN Mentors Program
R EFERENCES
Neil Penney
Senior Financial Services Rep, Small Business at CIBC 15 Hamlyn Rd, St. John’s, NL
Contact this candidate