Human Resources Assistant

MAYRA VAZQUEZ

Dallas, Texas, United States

*****.***********@*****.*** 817- 663-3957

linkedin.com/in/mayravazquezhr2020

SUMMARY

An ambitious, results-oriented, and dedicated individual looking for an opportunity to contribute to a progressive organization as an assistant in the field of Human Resources. I will bring knowledge, organizational, logistics, and customer service skills to the workplace.

Experience

Customer Service Support Manager

TForce Logistics

Oct 2014 - Feb 2019 (4 years 5 months)

Supervise medical courier's transportations of specimens for Baylor Scott & White clinics and Health lab Health Texas provider Network.

•Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.

•Assist in the development, implementation, and maintenance of driver training programs for new and existing drivers.

•Customer service of one or more customer accounts, lifecycle, and extending existing products where feasible, safety issues, profit, and loss responsibility, directing the assessment, development, launch, and continuous improvement activities.

•Supervise over 800 daily staff activities by coaching, delegating, monitoring progress, and providing direction and technical support.

Lead Representative

Time Warner Cable

Jan 2011 - Aug 2014 (3 years 8 months)

Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).

•Handle customer inquiries, complaints, billing questions, and payment extensions request. Calm angry callers, repair trust, locate resources for problems, and design best option solutions.

•Became the lead rep to train and mentor both new and established employees.

•Help the company attain high customer service ratings.

•Comply with company quality assurance standards.

Education

University of North Texas at Dallas

Bachelor of Business Administration, Organizational Behavior & Human Resources Management

2017 - 2020

MAYRA VAZQUEZ - page 1

3.5 Cum Laude

Skills

coaching • customer service • leadership • materials management • mentoring • Administrative Assistance • Data Entry • Communication • Microsoft Office • Spanish MAYRA VAZQUEZ - page 2

Contact this candidate