Service Customer

Lenette Rodriguez *******.*****@*****.*** 323-***-**** Los Angeles, CA 90037

Summary

Personable, upbeat and accustomed to fast-paced work environments with over four years of experience in customer service and support. Dedicated to customer loyalty and satisfaction. Skilled in both individual and team roles, with expertise in training and mentoring new staff. Hardworking and motivated to improve service satisfaction and contribute to overall company success.

Skills

- Organization - Time management

- Customer service - Communication

- Problem solving - Reliable and trustworthy

Experience

Nordstrom Los Angeles, CA Lead Barista 09/2016 - Current

Greeted customers and responded to informational requests.

Answered phone calls to assist customers with questions and curbside orders.

Operated cash register, collected payments and provided accurate change.

Enhanced customer relations through friendly, knowledgeable and positive communication.

Supervised and trained team members to provide exceptional service, driving customer satisfaction.

Assigned tasks to team members.

Education

Dr. Maya Angelou Community High School Los Angeles, CA High School Diploma 06/2015

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