Engineer Customer Care

Kumaresan Gopalakrishnan

( Cell: 323-***-****

**********.***@*****.***

SUMMARY

More than 10 years of experience in administering applications using the IBM’s WebSphere product family, and implementing applications integration with WebSphere Application Server, Commerce, Mobile First Platform and MQ, Tomcat, Apache

Experience in configuring in High Availability environment using vertical and horizontal Clusters

Extensive experience in IT industry in various roles with excellent experience in DevOps Methodologies, Continuous Integration, Configuration, Build & Release management and Deployment methodologies for several markets driven international organizations

Act as liaison between business groups, project team and development team and coordinate activities, tasks.

Strong analytical and problem-solving skills. Willingness and ability to quickly adapt to new environments and learn new technologies.

Excellent verbal and written communication skills. Adaptable and goal-oriented team player, capable of working independently, and proven ability to complete tasks on time and meet aggressive deadline.

CORE COMPETENCIES

Technical

Languages:

HTML, VB.

Operating Systems:

Windows 2008/2003/NT / XP, Sun Solaris, AIX, HP Unix

DBMS:

Oracle 9i/10g, DB2 8.2/9.5, SQL Server 2000

Middleware Tools:

WAS V5/6/7/8/8.5, WebSphere MQV6.0, 7.1, 9.0 Apache Tomcat 9.0, 7.0, 6.0, WebLogic 10,12c Jboss 7, 6, Weblogic10.

Mobile Technology

IBM Mobile First Platform 6.3,7.1, MQA 6.3 &7.0, Kony

Cloud/Devops

AWS, Jenkin, GitHub, Puppet

Scripting Languages:

JACL, Jython Unix Shell, batch

Change Management Tool

SCM, Scope, Remedy, ServiceNow

Monitoring Tool

Dynatrace 6.3, AppDynamics, Tivoli Performance View, CloudWatch

EDUCATION & CERTIFICATIONS

AWS Solution Architect.

IBM certified System Administrator (WAS 7.0)

IBM certified System Administrator (WAS 8.0)

IBM Certified WebSphere MQ (7.0)

ITIL V3 certified

2003 - 2006: Master of Computer Applications - Madurai Kamarajar University, India

PROFESSIONAL EXPERIENCE

WebMigratin

Project: WebMigration team 2020 July to Present

Mazda, Irvine, CA

Project Description:

This is a WebMigration team, we are handling multiple application like Dealer application, Vehicle track, Customer care application, Vehicle Warranty track.

Tools/Technologies: WebSphere 8.5.6 Full Profile Tomcat9.0, Apache 2.4, Jboss 7, 6, AppDynamics, GitHub, Jenkins, ISAM.

Responsibilities:

Install and Configure the Apache, Tomcat, Jboss, WebSphere Middleware products in multiple environments.

Create the Junction for Webserver (Apache, IHS) and application servers (WebSphere, Tomcat, Jboss) at ISAM (9.0).

Configure the WebSphere, Tomcat, and Jboss JVMs to enable the appdynamic.

Install the Certificates and maintain various layers (webserver, app-server).

Create the Jenkin’s Jobs (Pipeline, freestyle) for different purpose and giving the access to the different teams.

Write script (Python, groovy, Shell script) for monitoring the application.

Co-ordinate with Multiple team to collect the information for build the new environment

Create the Docker Container and customized images for various environment.

Create pods, Nodes, Namespaces, services, Ingress at Kubernetes.

Used Kubernetes to deploy scale, load balance, scale and manage Docker containers with multiple namespace versions.

Give the End to end support for Kubernetes Docker environment (Java and micro service applications).

Installed Docker, Kubernetes on-premises and Worked on container-based deployments using Docker

Web Admin 2020 Mar to 2020 Jun

Project: Web Admin team

MasterCard, St Louis, MO

Gathering an application team requirement for various projects and building, configuring environment in public and private cloud applications.

Environment: WebSphere Application Servers, Apache, ISAM, F5, Jenkin, Dynatrace, Remedy

●Collecting application team requirements for their application and suggesting the suitable cloud options.

●Build and implementation of new middleware components such as JBoss, WebSphere, Tomcat, F5 (BIG-IP), Webseal/ISAM, IIS, and Apache Configuration of middleware products based on customer standards.

●Migration of WAS 7.0.0.31 to WAS 8.5.5.11 in Redhat7

●Responsible for project handover to the Web operations team with hand over documentation from a Web infrastructure perspective.

●Build End to End Java environment with Tomcat, Apache and middleware components for web hosting projects.

●Configuring WebSphere Application server with ISAM

●Configured SSL in every layer (Big-IP F5, Web & App servers)

●Involved in configuration of WebSphere Application Server resources like JDBC Data Sources, JDBC

Providers and Connection Pooling to connect to the SQL and Oracle

●Troubleshooting the JVM logs, and Heap dump generations using heap analyzer and IBM Support Assistant

Workbench in case of problem reported regarding availability

●Build BIG-IP F5 Vserver for various projects with MSSL, Https authentication and Content switch iRule Creation.

●Responsible for writing pipeline scripts to integrate Terraform for provisioning AWS resources groups and components from Jenkins as part of CD.

Web Engineer 2017 to 2020 Mar

Project: Web engineering team

Aetna, Hartford, CT

Project Description:

This is a Web Engineering team, we are handling multiple project like Membership, Medicare, and Senior Medicare. This application will explain what your limit is and what’s your current plan and etc. And it’s giving the useful plan information. You’ll enjoy quick access to claims, benefits and more.

Tools/Technologies: WebSphere 8.5.6 Full Profile Tomcat9.0, Apache and, AppDynamics, CA SiteMinder, ISAM GitHub, Jenkins, AWS, ODM8.6, 8.8, Weblogic10.

Responsibilities

Handling Application installation (WebSphere, Apache, IHS,) and Configuring on PROD, UAT & DEV Environment.

Install and Configure the WebSphere 8.5.5 ND with end to end SSL configurations

Installed and Configured GitHub and Jenkins in Linux REL7 and REL6.

Create the Junction for Webserver (Apache, IHS) and application servers (WebSphere, Tomcat, Jboss) at ISAM (9.0).

Created the master/branches in GitHub and controlled user access through LDAP.Install and configure Tomcat and apache in Dev, QA, and UAT &Prod.

Configuring, Managing, and Monitoring WebLogic Platform Applications.

Creating WebLogic Domains.

Installed ODM 8.5,8.8 and 8.10 in various environment, deploying the ODM applications

Enable the authentication between GitHub and Jenkins.

Configured LDAP for GitHub and Jenkins.

Creating the EC2 instance and giving the access to the users in IAM at AWS.

Experience with AWS services like EC2, ECS, EKS, ELB, IAM, VPC, Cloud Formation, Cloud Front, Security Groups, Auto Scaling, and RDS.

Created Core group for HA management and configured various policy sets in system and application levels.

Created the EC2 instance and giving the access to the users and groups at IAM in AWS.

Working in ELB, Autoscaling and S3 bucket and managing policies in AWS.

Installing Certificate on Application Webserver (WebSphere, IHS, Apache, Tomcat)

Closely work with F5, DNS & firewall team.

Implemented the project in Agile Methodology and involved in Sprint planning, daily stand up and retrospective.

Middleware Engineer 2015 to 2017

Project: Mobile Member Portal Application

BCBSM, Detroit, MI

Project Description:

This is a Mobile Project for MMA, This Application makes it easy for members like you to manage your health care online. Once you log in to your account at bcbsm.com, you'll find a personal snapshot of useful plan information. You’ll enjoy quick access to claims, benefits and more. This important information can help you make better health care decisions.

Tools/Technologies: WebSphere 8.5.6 Full Profile, MobileFirst Platform 7.0,7.1, MQA 6.3, MQ 7.0, Apache, Tomcat 7and, Dynatrace,Jenkins,Github,AWS.

Responsibilities

Install and configure the WAS 8.5.5 ND with end to end SSL configuration.

Configure WAS ND with Federated repository and LTPA SSO.

Installing and applying the fix pack for Mobile first platform in various environment

Installing Certificate on Application webserver (WebSphere, IHS, and Apache).

Integrate the Jenkins and Puppet.

Created and maintained CI/CD.

Created Domains, policies, Realms in SiteMinder for various environments.

Integration has been done between Apache and SiteMinder/Active Directory for SSO communication.

Created the VPC and enable the Internet gateway for various Zone.

Experience with monitoring tools such as Cloud Watch.

Middleware Engineer Feb 2015 to June 2015

Project: Honda Dealer App

L&T Infotech

Project Description:

This is a Mobile Application; this application will help to identify the Car price and Car details.

Tools/Technologies: WebSphere 8.5.3 Liberty, MobileFirst Platform 6.3, MQ7.0,9.0, Tomcat, Hudson, Shell script, Dynatrace 6.3, Jboss7,8

Responsibilities

Install and configure WebSphere Liberty, JDK and Mobile first platform in various environment. Create and tune JVMs as per specifications

Configuring the App Centers, Analytic and Mobile First Platform on various environment.

Worked the MQ Migration projects (MQ 7.1 to 8.0)

Installation, Configuration, Troubleshooting, Jboss 7,6 in various environments.

Installing and configured Dynatrace client 6.3, download the Dynatrace report as per the app team requirements.

Configuring the certificate in various layers.

Automated daily task and using CI/CD tools like Jenkin.

Configuration and troubleshooting SSO with SiteMinder for various LOB environments.

Generating SSL certificates for WebSphere, Apache, IHS & Tomcat and implementing to servers.

Upgrading WAS, Tomcat & Apache and other middleware components.

Creating SiteMinder Policies and SiteMinder agent installation on various environments.

Configured WebSphere resources like JDBC providers, JDBC data sources, connection pooling and Java Mail sessions.

Middleware Consultant 2014 to 2015

Project: Sales and Delivery Sites

L&TInfotech

Ingram Micro is a wholesaler of IT products and services, for sales and Delivery departments we are creating the New Environments for Sales and Delivery sites and maintaining the existing sites.

Tools/Technologies: WebSphere Application server 6.x, 7.x, IHS, Portal, Jython, Shell, JBoss 7, Remedy

Responsibilities

Deployed and maintained a software development organization developing business-critical applications in mixed Solaris/Windows environment

Installed the WebSphere, HTTP servers and JBoss in various environments.

Creating the clusters in WebSphere and JBoss.

Worked on WebSphere to Jboss Migration Projects.

Creating the JVMs and Clusters on Jboss and performance tuning the Application

Creating the Clusters on Jboss for Migration projects.

Creating the JDBC connection for the Jboss Migration projects.

Monitoring the New and Old Application on Jboss and WebSphere, Tomcat Application servers using Dynatrace.

Writing the Java core, Heap and Core dump, for the applications functionality.

Jboss EAP7 Installing and Configuring the Various environment.

Senior WAS Consultant 2011 to 2014

Project: HDSupply Commerce Department

L&TInfotech

The company provides a broad range of products and value-added services to the professional customers in maintenance, repair and operations, infrastructure and power and specialty construction sectors.

Tools/Technologies: WebSphere Application server 7.x, 8.x, Commerce 7.0, MQ, Jython, Shell, IHS, Tomcat and Apache,

ServiceNow

Responsibilities

Installing and configuring WebSphere commerce, and Portal products.

Writing provisioning scripts to automate the build of new environments using shell and Jython scripts to use wsadmin commands.

Created the Clustering Topology in WebSphere Application Server ND V8.x to achieve Work Load Management (WLM), High availability, Load balancing and Hardware fail over.

Configured WebSphere resources such as JDBC provider, Data Sources to connect databases. Extensively involved in Tuning of connection Pools.

Installed the Refresh Packs and cumulative fixes to WebSphere ND environment, for WebSphere, plugin and HIS.

Monitor system and application resource utilization - Memory, Disk, I/O.

Deploying and configuring war, ear, and lib files.

Creating the Shell scripts for Monitoring the Logs and JDBC connections.

WebSphere Admin 2007 to 2010

Project: Debit Card Services

Fidelity National Information Service

FIS provides payment processing and banking software, services and outsourcing of the associated technology

Tools/Technologies: WebSphere Application server 6.x, 7.x, IHS, Apache Tomcat, Jboss 5.1 and 6, Scope

Responsibilities

Configured admin console security on WebSphere and created users with various roles to access the WebSphere admin console – users and groups in LDAP and added them as WebSphere console groups.

Configured WebSphere resources like JVM heap settings, JDBC providers, JDBC data sources, connection pooling, Virtual Hosts, Global Security and SSL.

Creating the JVMs and Clusters on Jboss, WebSphere and performance tuning the Application

Writing Shell scripts for automating Tasks in Sun Solaris and UNIX and Linux environment

Creating repositories for the applications in PVCS, administrating and restricting the User access level, managing different version of codes by Version Labeling.

Deploying the war and ear files in Tomcat installing fixpack.

Writing provisioning scripts to automate the build of new environments using shell and Jython scripts to use wsadmin commands.

Installation of product binaries, creating profiles on Linux..

Regenerating/updating plug-in for IBM HTTP Server. Enabling SSL communication between the Web server and Plug-in.

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