Certified Scrum Master

Zenobia R. Gaither, EML, ACC, CSM

CERTIFIED SCRUM MASTER

Los Angeles, CA 305-***-**** ********@*****.*** www.linkedin.com/in/zenobiargaither

PROFESSIONAL SUMMARY: People-oriented and results-driven Certified Scrum Master motivated to leverage relationship building, curiosity, and empathy to successfully serve teams to deliver high quality value increments for customers and organizations in the Agile Industry. Highly successful in creating psychological safe environments for process improvement and identifying root causes in workflows to establish future-state workflows.

TECHNICAL & INTERPERSONAL SKILLS

Scrum Effective Communication Cultural Competency

Agile Methodologies Change Management 360- Degree Thinking

JIRA Relationship Building Adaptable

Kanban Transparent Resourceful

CERTIFICATES

CSM

ICF-ACC (Professional Coach Certification)

PROFESSIONAL EXPERIENCE

University of Southern California Los Angeles, CA

Strategy Consultant/Coach February 2018– March 2020

●Designed and coached in shaping Office of Civic Engagement and key stakeholders its 1st -ever five-year Strategic Plan including the vision, mission, value and key performance indicators (KPIs).

●Coached VP on identifying priorities amongst initiatives to deliver the greatest value for internal/external customers and business goals.

●Acted as a guide, coach, and servant leader to 7 executive team members in developing and evaluating a comprehensive program which delivered and increased quality and diverse programming by 35%.

●Facilitated daily meet-ups with executive team to review strategy and program progress.

●Conducted workshops on servant leadership best practices.

●Implemented the values to carry out the vision of its strategic plan.

●Removed impediments for executive team’s comprehensive program progress.

●Conducted monthly reviews and quarterly retrospectives to discuss what went well, areas of improvements, behavioral changes, and future-state workflow.

●Led and coached across the full range of activities in the strategy development process- problem definition, framework development, hypothesis, generation, data gathering, robust analysis, and financial modeling, synthesis of finds, development of clear recommendations and presentations, development of business case and assisting with the execution of the key strategic initiatives.

Los Angeles Conservation Corps Los Angeles, CA

Program Manager/Facilitator March 2014 – January 2018

●Collaboratively worked with two cross-functional teams to build a program from scratch to expand employment and educational trainings for 300 marginalized adults increasing client transition into full-time employment and/or college by 35%.

●Designed peer-to-peer reviews to increase attendees’ retention, exceeding the goal of participating transitional young adults by 45% within 4 months of launching the program.

●Collaborated with the Program Director in identifying key initiatives, execution, and implementation strategies.

●Conducted daily cross-functional meetings to enhance program transparency and streamline processes by 35%.

●Led team building initiatives and overall support for maintenance of team morale increasing productivity by 50%.

●Servant leader to CEO and C-Suite Leadership in various duties including program updates, coordinating meetings, and preparing confidential documents.

●Monitored Annual Plan initiatives across the organizations.

●Facilitated organizational-wide workshops on professional and personal development plans.

●Identified and removed blockers for full execution of program key initiatives.

●Provided teams with professional and professional development through one-on-one coaching sessions.

●Conducted monthly reviews and quarterly retrospectives to discuss what went well, areas of improvements, behavioral changes, and future-state workflow.

EDUCATION

Fielding Graduate University Santa Barbara, CA

Evidence Based Coaching Certificate Program September 2019

University of Southern California, Sol Price School of Public Policy. Los Angeles, CA

Executive Master of Leadership and Organizational Development. May 2018

Xavier University of Louisiana New Orleans, LA

Bachelor of Arts, Major: Systematic Theology June 2005

Dear Niranjan Gullapalli,

I am a champion of psychological safety. I specialize in creating psychologically safe environments for process improvement and identifying root causes in workflows to build high performing teams. As someone who values people, learning, and creating; I have been able to design and implement successful programming for organizations across various industries leading with psychological safety. These programs have increased gainful employment and college access for marginalized communities, expanded Diversity, Equity, and Inclusion efforts, and improved access to Healthcare services.

With a hunger to explore and learn, over the past decade, I’ve followed quite a non-traditional career path, navigating through a wide range of experiences, all of which has made me the unique and dynamic professional I am today. I’ve come to realize creating processes from and working collaboratively across an organization to achieve business results are some of the things I love to do most. Getting to leverage my relationship building skills, while increasing my strategic and execution skills through my recent experiences as a Strategy Consultant/ Coach was extremely rewarding. However, I’m ready for a new chapter where I transfer these skills within the tech industry.

I stumbled across this career opportunity by searching for companies that were making an impact. What drew me to apply to this position at Forsys Inc. in addition to its impact, is its value-based approach to delivering high quality and value to customers while ensuring the success of business needs. I’d be excited to join a company that shares my passion for people, learning, and creating!

I’m excited to learn more about Forsys Inc.’s goals and discuss how my background might serve to enhance the customer and employee experience further.

Thank you for your time. I look forward to speaking soon!

Sincerely,

Zenobia

Zenobia R. Gaither, EML, ACC, CSM

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