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Customer Service Manager

Location:
Lagos Mainland, Lagos, Nigeria
Salary:
70000
Posted:
February 03, 2021

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Resume:

EMMANUEL ONUEGBU ONUOHA

Mobile: +234**********,+234**********.

E - mail: adjwof@r.postjobfree.com, adjwof@r.postjobfree.com.

No 29 Niyi Onyilari Street, Ago Palace Way, Okota, Isolo Lagos.

Personal Statement - Meeting targets within the limits of resources by implementing best practices of operations and safe procedures while achieving company gorwth target.

Work Experience

Operations officer, Gramex Logistics – March 2019– Date.

Ensure all aspects of logistics resources management such as data capture, warehousing, movement of goods are organized such that they enable us deliver in a timely manner.

Reviewing processes and system design while developing new work procedures to meet new plans and procedures.

Improving customer satisfaction experience through feedback either with survey form or calls.

Ensure that all our plans and procedure are executed within company policy, terms and agreements and within health and safety guidelines.

Ensured maintenance and inspection of company's equipments in order to meet minimum requirements for the task environment.

Ensure adequate training of staff on Operations and HSE compliance.

Bilkisu International School, Barnawa Kaduna – March 2019– March 2020.

Taught Chemistry and Basic Science Tutor SS1-3.

Teach, prepared and carried out chemistry practicals.

Provided health and safety training on fire and general well being for teachers and students.

Freelance Fire Safety Training Person - September 2017 - Date.

Ensured that schools designs and operates a safety policy

Conducted Environmental impact assessment analysis.

Conducted fire drills at Schools and Churches.

Trained on the use of fire extinguishers to quench fires.

CPR training for kids and adults.

First Aids Training.

Safety Officer - ESANGOLD Engineering Services – September 2018– August 2019.

Conducted Risk Assessment, Evaluation, Reduction and Mitigations.

Conducted Quarterly health and Safety Training and Policy review.

Conducted Biannual Audit of staff working procedures, tools and equipment integrity, equipment and Safe working environment Awareness.

Redesigning Work through safety Approach.

JB ventures -Sales Manager – April 2016 – May 2017.

Planned monthly Sales and Delivery targets for team members.

Planned distribution of good to customers on time.

Monitored sales record for performance analysis.

Conducted Team /customer performance weekly evaluation.

Identify growth potential for business and setting up plans to achieve it within the set timeline.

MTN Nigeria Customer Service Representative – September 2011 – May 2014.

Attended organization sponsored events for promotion of good and services.

Promoted products and services through cross selling and up- selling to customers.

Collected and monitor sales record for performance analysis.

Team /customer performance evaluation on weekly basis.

Report sales figures during events to the Management concerned through sales data base.

Classical International School, Romi Kaduna – September 2009 – September 2010.

Provide Science education foundation for Students of Basic Science in Junior Secondary School.

Chemistry Teacher for SS1-3.

Provide health and safety training for students.

Nigeria Breweries Plc Kaduna – Quality Management Clerk- September 2008– August 2009.

Collected forms and records card for brewing processes for storage to archive.

Evaluated team /customer performance periodically to seek methods of improving.

Reported daily sales figures to Area Manager through sales data base.

Designed Survey forms for performance evaluation..

EDUCATION

2014-2015 - Fire and Explosion Engineering- University of Leeds, West Yorkshire England United Kingdom (M.Sc.).

2002-2007-Chemical Engineering - Federal University of Technology Owerri, Imo State Nigeria (B. Eng).

1994-2000-Senior Secondary School leaving Certificate, Air force Secondary School, Kaduna.

PROJECTS COMPLITED WITH DATES.

Science Tutorial YouTube Channel- September, 2020.

Physics Solutions Workbook Author, 2019 - Date - " Anyone can Solve Physics".

Fire Safety and General HSE Resource Person in Domestic and Public Spaces based on UK Regulations, 2017 - Date.

Fire Safety Building Design Review plan for Small businesses, schools and places of worship- December 2017 till date.

Safety policy design at Woodwork shop Port Harcourt- September- November 2017.

Gas and Dust Explosion Prevention and Mitigation training for Domestic and Public spaces based on UK Regulations- March 2017- Date.

Fire Safety Building Design Review for Union Building at University of Leeds, based on United Kingdom Fire Safety Regulations- September 2014 - June 2015.

Nigeria Institute Management - Graduate Membership - December, 2009.

COMPUTER AND INFORMATION TECHNOLOGY SKILLS.

Microsoft Office - PowerPoint, Word, Excel Programming skill- C,C++, Python Graphic design using Mobile Apps and Computer Application Blogging Google / Microsoft forms for Data analysis, quizzes and surveys designs PDF application optimization AutoCAD.

GENERAL SKILLS

Strategic Management ISO 9001 NEBOSH Safety Model Management Principles Customer Service Skills Team Work Leadership Skills.

HEALTH AND SAFETY SKILLS AND TRAINING

Fire Safety Engineering

Available Safe Egress Time(ASET) calculations Required Safe Egress Time (RSET) calculations Fire safety design Fire Dynamics Fire risk assessment and management Smoke and Heat Detectors Calculations Sprinklers Design Software design model for fire safety International regulations applications ADB, BS(9999, 7974), RRO 2005 House Keeping Personnel Training in Fire Safety HAZID HAZOP

Chemical Safety Skills

Chemical Safety design operations Process Life Cycle Analysis Safe Handling of Chemicals Chemical Risk Assessment and Management HACCP / CCP HAZOP / HAZID.

General Health & Safety Skills

Health and Safety policies design Health and Safety at Work requirements in different work Space Technical Report Writings Health and Safety Audit Investigate and record near misses Accident Investigation Health and Safety Management System based on ILO guidelines.

CERTIFICATIONS

NEBOSH IGC 2/3- September,2017.

Fire Safety Design Training- University of Leeds - October,2014.

Gas and Dust Explosion, Prevention and Mitigation- February, 2015.

ISO 9001- 2015 - Training - August, 2014.

Nigeria Institute of Safety Professionals Level 2/3 - September, 2012.

Hobbies

Travelling, Meditation, Reading and listening to financial news.

Referees

Alex Omeje

Shift Brewer

Nigeria Breweries Plc.

+234**********

Kelechi Aguiyi

Oriflame Nigeria, Ikeja,Lagos.

+234**********.



Contact this candidate