Salesforce Data

Pradnya Bansode

Senior Consultant

LinkedIn: https://www.linkedin.com/in/pradnya-bansode-857513b5

Email:*******.********@*****.***

Cell: +1-551-***-**** / +91-956-***-****

Professional Summary

8+ years of extensive experience in implementation, development and maintenance of Salesforce applications.

Expertise in Salesforce configuration and customization.

Experienced in Salesforce Declarative Programming languages like APEX and Lightning Components.

Well versed in writing Apex Classes, Controllers, Triggers, Visual Force, Workflows and Process Builder.

Experience in Integration using SOAP and REST.

Experienced in Batch Apex.

Built, Configured, and Implemented migrations of Salesforce applications data using Data Loader, Informatica Cloud, Informatica Power Centre.

Experienced in the use of Eclipse IDE, Developer Console, Workbench, etc.

Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management and Case Management.

Experience of working with customizing DocuSign for Salesforce.

Good understanding of the Software Life Cycle along with strong knowledge of the development standards, guidelines, change management and support of the CRM development.

Experienced in requirement gathering, managing team, doing code reviews etc.

Experienced in writing and maintenance of Test Classes.

Performed Unit, Integration, Regression, and Post Deployment testing.

Strong analytical and problem solving skills throughout full project life cycle development.

Self-motivated with a keen ability to handle multiple tasks and work both independently and in a team.

Excellent verbal and written communication skills.

ORGANIZATIONS WORKED FOR:

Cognizant Technology Solutions, Sept-2010 – till date

EDUCATION:

Bachelor of Engineering in Electronics and Tele-communication, Pune University, August 2010

TECHNICAL SKILLS

Salesforce.com Technical

Apex Class, Apex Trigger, Visual Force Page, Lightning components, Batch Apex, Scheduler, Wrapper Class and Apex Data Loader. REST and SOAP

Salesforce.com Functional

Apex Sharing Setting, Approval Process, Workflow Rule, Permission Set, Profiles, Validation Rule, Record Type, Report, Dashboard, Custom Settings, Custom Metadata etc.

Salesforce.com Deployment

Eclipse IDE, Change Set, Jenkins

Tools

Force.com IDE, Apex Data loader,

Informatica Power Centre, Eclipse, Soap UI, SVN, Jenkins

MAJOR PROJECTS:

Project: Wealth Management for leading US Bank Apr-2016 – till date

Project is CRM application built in salesforce using lightning UI which caters to Wealth Management users of the bank. It includes a heavy integration between different sources and oracle data base. ISM was used as a middleware for integrations between different systems for SOAP integration which is now replaced by REST.

Project also includes encrypting the platform using shield encryption method provided by salesforce. It involves managing huge data using Informatica Cloud, data loader etc.

Project also includes executing batches which are invoked from other systems to load data from staging custom objects to main objects and fetching sensitive information real time from other systems. DocuSign for Salesforce is also implemented and customized as per requirement.

Responsibilities:

Developing visual force pages, apex classes, test classes, triggers, and integrations.

Deployments to production.

Data Management using Data Loader, Informatica Cloud.

Creating validation rules and workflows using salesforce configuration.

Leading the offshore team from client location in terms of requirements, design, code reviews etc.

Creating and modifying salesforce custom wsdls for external systems to interact with salesforce application

Project: US Online Retailer Client SFDC Implementation Mar-2014- Dec-2015

Project is an End to End Service cloud implementation and includes Order management also. It includes CTI integration which is implemented by a different Vendor. It also involves migrating huge historical data related to Customers, Order, Product, etc. using Informatica Power Center.

Project includes Real Time Integration with Oracle Apps using SOAP API. Project deals with building Knowledge Management. Implemented Real time integration of Salesforce with Oracle apps, Order fulfillment using Tibco as middle ware to sync data related to customer, Order and Line Items etc. Project implements Automation of Business processes such as Customer product payment history, Order management, Delivery information, Transaction details etc.

Responsibilities:

Developing visual force pages, apex classes, test classes, triggers, and integrations.

Involved in post-deployment and pre-deployment activities.

Involved in unit and regression testing various functionalities.

Creating validation rules and workflows using salesforce configuration.

Involved in historical data migration for Customers, Order, Product, etc. using Informatica Power Center

Project: CRM Application for Hotels group Jun-2011- Sep-2012

Project was to develop a CRM application for a well-known hotels group to cater to the business requirement of maintaining the Accounts and related contacts for the hotel customers. It also dealt with ensuring successful bookings, cancellations, confirmation mails for above processes etc.

This project was executed in phases where the initial phase was basically a setup phase of the project which included more of Salesforce configuration as compared to customization. Later phases mainly comprised of customizing the application where a lot of apex, Visualforce had been used. Later phases included integration with different systems using MDM.

Responsibilities:

Configuration changes and modifications in existing code to implement the change requests as per business needs.

Involved in the impact analysis of new business requirements in the existing system.

Involved in analyzing design documents.

Developing apex classes, test classes and triggers.

Writing and executing Unit test cases

Fixing defects and regression testing.

Project: Salesforce.com Technical Support Jan-2013- Mar-2014

Project was Platform Technical Support. It dealt with providing Level 03 support to the cases as raised by various Salesforce.com customers. There were different support areas like Basic, Premier, Premier + Admin. Few of the type of cases that were handled were: Salesforce to Salesforce, Data Management, Account Merge, Data Issues, General User questions, SFDC enhancement request etc.

Responsibilities:

Part of Expert Group and sometimes worked as a Floor Lead to provide instant solutions.

Solving Basic, Premier, Admin cases raised by end user.

Evaluation of Technical Audits by QA

Providing quick solution to agents on cases

Providing salesforce training to new agents and prepping them for certifications.

SALESFORCE CERTIFICATIONS:

Salesforce.com Certified Force.com Developer (DEV 401).

Salesforce.com Certified Administrator (ADM 201).

Salesforce.com Certified Advanced Administrator (ADM 211).

Salesforce Certified Service Cloud Consultant.

Salesforce Certified Platform App Builder.

Contact this candidate