Desktop Support Engineer

R. JANARDHAN

**/** ******* *****,

Court Backside,

Thuraiyur.

Tiruchirappalli.Dt

TAMILNADU,INDIA,

PIN CODE-621010.

OBJECTIVE:

I envision myself to work in a challenging and motivating environment which provides me an opportunity to utilize my skills and improve my knowledge for the growth of the company.

EDUCATION PROFILE:

Course name

Institution

Board

Year of passing

Percentage

12th

Dhanalakshmi Srinivasan Higher Secondary School,

Perambalur(DT)

State Board

2008

70.4%

10th

Zamindar's Higher Secondary School, Thuraiyur (TK), Trichy (DT).

State Board

2006

71.4%

B.Tech

Narasu's Sarathy Institute Of Technology, Salem, Tamilnadu.

Anna University

2012

65.4%

Work Experience:

Worked as a Trainee Project Engineer in Sigma Byte Solutions Pvt. Ltd. (February 2013 to July 2013).

Technical Support Engineer in Tata Consultancy Services Limited with Contract Organisation of Sigma AVIT Infra Services Pvt. Ltd. (August 2013 – April-2018).

Currently working with Inknowtech Private Limited as Desktop Support Engineer.

Working in Client location Mphasis Organization.

Area of Expertise:

Windows Desktop Support

SCCM Troubleshootings

Desktop & Laptop Compliance handlings

Symantec & Mcafee Antivirus Installations & Troubleshootings.

Hardware Issues troubleshooting

Applications deployment and troubleshooting

Asset management

Laptop Provisioning

Audio Visual Co-ordinator

Technical Skills:

ØMounting IT Assets in the Datacenter

ØCompliance reports handlings.

ØSCCM Configurations & Troubleshootings.

ØMS Patch Updations for Laptop & desktop’s.

ØSupporting Business Continuous Plan/Disaster Management

ØSupporting IT Infrastructure Maintenance

ØSupporting Proxy access issues

ØSupporting VIP Users in Desktop, Laptop and Mobile device issues

ØInstallation, Configuration and Administration of Windows7/8/10 Desktop operating systems

ØKnowledge on System related technical issues and trouble shooting.

ØHandled the Global standard Equipment's in Video conferencing technologies like POLYCOM, CISCO

ØKnowledge in Windows OS Deployment using MDT

ØResponsible for creating of PC images with the latest security updates and all needed applications for Project use.

ØUser & Group Management using Group Policy Objects

ØClosure of Test Report findings in Windows Desktops

Professional Skills:

Windows imaging, administration and Troubleshooting

Adding machine in to Domain, troubleshooting User’s AD Group Policy

AD users and Group management

Software installation and uninstallation

Change Request assignment and management

Proxy Issue troubleshooting

Troubleshooting of different Application issues

Printer Configuration and troubleshooting

Configuration of the Video conferencing equipment's and their devices with the needed IP address and their Gatekeeper registration including the allocation through DHCP and DNS Servers.

Managing & Maintaining the Audio Visual Equipments in Client Location.(Eg:Laptop Issues,Desktop Issues,Projectors, LED & LCD's, Speakers, Switchers,Mixers, Touchpanels, Video Conferencing Units).

Managing the calls and the feedback from the user for the better support and performance of the team.

Managing the technical support team to provide the remote/direct on the site support for the video conferencing operations.

Planning and Supporting Annual Maintenance

End Users Support-Desktop and Mobile Device Management.

Applications installation and troubleshooting

User Desk movement.

PROJECTS:

ØAV Infrastructure implementation of New Corporate building for WellsFargo – Banking domain at Hyderabad in 2013.

PERSONAL DETAILS:

Father's name : Mr.M.Rathinam

Date of Birth : 29-05-1990

Age : 28

Gender : Male

Nationality : Indian

Mother tongue : Tamil

Languages known : English, Tamil, Telugu

DECLARATION:

I hereby ensure that all the details and particulars furnished above are true to the best of my knowledge.

Place:

Date: (R. Janardhan)

E-Mail: adjwli@r.postjobfree.com

Mobile:996-***-****

Contact this candidate