Manager Customer Service

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" RENATO CYMON

ROMERO

**************@*****.*** 099******** Mandaluyong City 1550 PROFESSIONAL SUMMARY

Advanced Operations Manager offering over 12 years of experience and proven success in customer service, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high- performing teams and inspiring staff to achieve personal and professional goals. SKILLS

Project development and life cycle

Relationship Development

Operations management

Team Leadership

Staff Management

WORK HISTORY

12/2017 - Current

Operations Manager Eperformax Contact Centers And BPO - Pasay City Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee. Implemented policies and standard operating procedures for continuous improvement.

Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and overseeing 400 FTEs. 09/2016 - 12/2017

Operations Supervisor Eperformax Contact Centers And BPO - Pasay City Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.

Motivated and trained employees to maximize team productivity. Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations. 05/2010 - 10/2013

Team Leader Eperformax Contact Centers And BPO - Makati City Modeled exceptional customer service and mentored

associates on direct link between revenue growth and customer loyalty. Initiated timely response to emails, voicemails and written correspondence. Built strong relationships with customers through positive attitude and attentive response.

EDUCATION

Lyceum Of The Philippines University - Intramuros, Manila Bachelor of Arts: Mass Communication-Advertising

ADDITIONAL INFORMATION

RENATO CYMON E. ROMERO Applicant

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