Manager Sales Executive
Resume:
R. Praveen Kumar,
Flat No N – ***, Mayuresh Park,
Lake Road, Opp. Hind Rectifier Company,
Bhandup (West)
Mumbai - 400078
Mobile: 913-***-****
Email: ***.*******@*****.***
https://www.linkedin.com/in/r-praveen-kumar-15996b193
Objective:
Dynamic business leader with a proven track record of strategic and execution leadership.
Senior management experience in collections and risk management in financial services domain
in Personal Loan, Business Loan, SME and MSME Loans Domain expertise in all areas of Sales, Collections, Risk Management, Business Strategy, Fraud Control and Legal Remedial. P & L Management Expertise.
Educational Qualification:
BSC (Computer Science) : M S Ramaiah Degree College
(Bangalore University)
HSC (Science) : Naveen Higher Secondary School
(Bhopal Board)
SSC : Adarsh Vidyalaya
(Maharashtra State Board)
Work Experience : 15+ Years
Jain Sons Finlease Limited (IntelleGrow): 2018 January till 2019 December
Senior Manager – Collections ( PAN India)
Job Responsibility
Handling Collections of high ticket size SME Loans delinquent accounts across PAN India.
Location visits across india to meet delinquent customers for payments.
Tele calling all the delinquent customers on daily basis for payments.
Conceptualizing & implementing collection strategies in case of payment defaults.
Supervising the team for managing high value fraud cases / defaulters / insolvent clients and initiating appropriate legal action against them through NCLT.
Coordinating with Legal Department for attending Arbitration, Lok Adalat and Sec 138 cases.
NeoGrowth Credit Private Limited: 2017 March till 2017 December
Manager (Location Head – Mumbai) for Group 3 and 4 Collections (NPA and Recovery)
Job Responsibility
Handling NPA & Recovery of EDC Terminal based sourced Business Loans across Mumbai.
Agencies Relationship Management– Working closely with Agencies, that are operational across Mumbai for Unsecured Collections.
Allocating cases, handling capacity planning, ensuring field visits, curtailing flow rates and normalization of delinquent accounts.
Team Management: Recruiting, training & monitoring the performance of team members to ensure efficiency in collections, operations and meeting of individual & group targets.
Conceptualizing & implementing recovery strategies in case of payment defaults.
Supervising the team for managing high value fraud cases / defaulters / insolvent clients and initiating appropriate legal actions against them.
Coordinating with Legal Department for attending Arbitration, Lok Adalat and Sec 138 cases.
2016 August till 2017 February
Was actively running my father’s small- scale business agency dealing in Telecom / ISP Products in Mumbai.
HDFC Bank Limited: 2007 November – 2016 July
Manager – Unsecured Recoveries for HDFC Bank Ltd in Mumbai from
2010 December – 2016 July.
Deputy Manager – Unsecured Recoveries for HDFC Bank Ltd in Mumbai from
2007 November- 2010 November.
Job Responsibility
Handling Vintage Recoveries for PL, BL Unsecured Products across Mumbai.
Agencies Relationship Management– Working closely with Agencies, that are operational across Mumbai for Unsecured Recoveries.
Coordinating with Legal Department for attending Arbitration, Lok Adalat and Sec 138 cases.
Managing and monitoring delinquent account collection and establishing terms of payment as well as handling Vendor Management.
Preparing MIS reports to provide feedback to top management on business operations, viz. collection/credit control/process etc.
Conceptualizing & implementing recovery strategies in case of payment defaults.
Supervising the team for managing high value fraud cases / defaulters / insolvent clients and initiating appropriate legal actions against them.
Allocating cases, handling capacity planning, ensuring field visits, curtailing flow rates and normalization of delinquent accounts.
Devising and effectuating risk policies & managing wide risks and implementing effective mechanisms to mitigate the same.
Legal Affairs: Managing legal department for sending the legal notices to the non-payment accounts. Monitoring accounts & developing reports to ensure compliance with legal statutes & initiating strong legal action in case of continuous payment default.
Customer Relationship Management: Enhancing customer satisfaction matrices & monitoring customer complaints. Building & maintaining healthy business relations; ensuring maximum customer satisfaction.
Team Management: Recruiting, training & monitoring the performance of team members to ensure efficiency in collections, operations and meeting of individual & group targets. Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of collections and operations.
2006 August – November 2007
Working as Senior Executive – Receivables for Idea Cellular Limited in Nashik.
Job Responsibility
Handling SME, Corporate & Residential Class Customers for Collections, Retentions & Up selling new Connections & VAS Products.
Handling 10 Agencies and Direct Team and driving them for Collections, Retentions & Up selling new Connections & VAS Products.
Coordination with Operations for timely telephone reactivations.
Regular and timely follow-ups with the Customers for Collections & Up selling.
Daily Reviewing of Team Members for ensuring higher Productivity.
Coordination with cross functional departments for resolution of issues within TAT.
Handling Bill Delivery process of entire Hub.
Coordinating with Legal Department for attending Arbitration, Lok Adalat and Sec 138 cases.
2006 May – August 2006
Worked as Executive – CSD & SMG (Collections) for Bharti Tele-Ventures Limited (Airtel) in Mumbai.
Job Responsibility
Handling SME, Corporate Customers for Collections, Retentions & Up selling new Connections & VAS Products.
Handling 3 Agencies and Direct Team and driving them for Collections, Retentions & Up selling new Connections & VAS Products.
Regular and timely follow-ups with the Customers for Collections & Up selling.
Daily Reviewing of Team Members for ensuring higher Productivity.
2005 November - April 2006
Actively running my father’s small- scale business agency dealing in Telecom/ISP Products in Mumbai.
2004 July – 2005 October
Worked as an Executive – Credit and Collections for Tata Teleservices (Maharashtra) Limited in Mumbai.
Job Responsibility
Handling 180 days+ Customers and collecting Outstanding due and achieving monthly Targets.
Handled 10 Agencies and Direct Team and driving them for Collections & Retentions.
Managed SME & Corporate Collections.
Coordination with Operations for timely telephone reactivations.
Regular and timely follow-ups with the Customers for Collections.
Daily Reviewing of Team Members for ensuring higher Productivity.
Coordinating with Legal Department for attending Arbitration, Lok Adalat and Sec 138 cases.
2001 December – 2004 June
Worked as Sales Executive for Andromeda Marketing Pvt Ltd in Mumbai.
Job Responsibility
Meeting Customers on a daily basis for closing orders and achieving monthly Targets.
Meeting Corporate & SME Customers for bulk orders.
Getting Building Permissions for connectivity.
Coordination with Operations for timely telephone installations.
Updating Customer Request Tracking System (CRTS) on a daily basis.
Organizing Road Shows for promotion and higher sales productivity.
Good Rapport building and daily interaction with the Customers.
Interpersonal Skills:
Effective Team Player
Effective Leadership Skills
Effective Communication Skills
Good Negotiation Skills
Ready to Stretch
Can do Attitude
Hard Working and Highly Committed
Desire to Learn
Extra Curricular Activities:
Playing Cricket, Badminton and Volley Ball.
Hobbies:
Reading, Listening to Music and Traveling.
Personal Details:
Father’s Name : Mr. P.K. Ramachandran
Date of Birth : 6th June 1979
Age : 38
Nationality : Indian
Languages Known : English, Hindi, Marathi and Tamil
Marital Status : Married
Passport Number : N6702163
Date: September 2019
Place: Mumbai (R. PRAVEEN KUMAR)
Contact this candidate