Engineer Sales
Resume:
QA Engineer
Svitlana Hoshaw
Concord, CA
Authorized to work for any employer
adjw7x@r.postjobfree.com
PROFESSIONAL
SUMMARY
3+ years experience in manual testing. Excellent knowledge of Software Development Life Cycle, Solid understanding of business requirements, software requirements specifications.
SKILLS ● Detail-oriented, organized, self-motivated, and a great team player with interpersonal skills
● Creative thinker and strong problem solver with meticulous attention to detail
● Able to troubleshoot, track errors, and help resolve any issues
● Able to investigate, debug and triage difficult problems and independently work towards results
● Able to quickly learn new technologies; work independently as well as on a team; take direction and complete assigned tasks; prioritize tasks and manage time efficiently
● Developing reliability test specifications and work with internal and external teams to execute them
● Testing in the production and QA environments, conducting detailed analysis of business and technical requirements; creating test plan, test cases, bug reports using specifications and requirements
● Experience with Salesforce Data Loader, SOQL/SQL queries, Microsoft Excel, JIRA and Google Suite
● Can create reports, customize and maintain dashboards for the global sales teams
● Experience working in an Agile environment, knowledge of software testing methodologies EXPERIENCE QA ENGINEER (QA ANALYST/TECHNICAL ANALYST), Sales Optimizer LLC 2018 - 2020
● Wrote business use cases and test scenarios
● Provided test data to be used for testing purposes in SF org for client projects and/or Sales Optimizer Apps for specific user scenarios for testing
● Tested medium to complex use case scenarios
● Worked on client QA project work without direction from CSM and/or Senior Developer Lead
● Applied QA methodology for Sales Apps, Salesforce org, Custom Code and Data Migration projects
● Provided Accurate Estimates on work to be completed
● Delivered on time based on accurate estimates
● Troubleshooted Sales Optimizer Apps
● Write different types of QA test cases, scripts based on project based needs for applications
● Created basic reports to troubleshoot and to test QA in Salesforce org for all types of Salesforce objects, metadata, etc
● Resolved technical issues
● Troubleshooted technical issues through debugging, research and investigation within a client project, track issues and review possible solutions with Technical Lead
● Resolved customer complaint in time and professional manner
● Worked with Salesforce developers on customizations and integrations
● Developed strong relationships with sales management to ensure proper use of the application
2018 QA ENGINEER (TRAINEE), Sales Optimizer LLC
● Wrote documentation with examples of using standard UI for clients
● Helped QA team with finding bugs, created defect tasks with detailed description of them
● Supported project tasks and QA activities
● Troubleshooted technical issues within a client project, tracked issues and reviewed possible solutions with Technical Lead
● Worked within a project team on assignments under the direction of Technical Lead and CSM (Client Success Manager) / Project Manager
● Organized and documented all technical areas of QA activities as it relates to the project QA Engineer
2
Svitlana Hoshaw
Concord, CA
Authorized to work for any employer
adjw7x@r.postjobfree.com
EXPERIENCE
2017 FREELANCE TESTER, TEST IO
● Configured Test Scripts using Functional Requirement Documents. Test scenarios are created for Positive, Negative, Boundary cases, etc. Performed all types of testing
● Wrote documentation with examples of using standard UI for clients
● Found bugs, created defect tasks with detailed description of them EDUCATION
AND
TRAINING
Kharkiv State University of Food Technology and Trade (Ukraine), Master's degree in Educational and Research Institute of Technologies and Business
"Skill UP" Education Center (Ukraine)
Basic WEB, SQL and Software testing, 2018
"Source IT" Education Center (Ukraine)
Software programming, 2019
LICENSES &
CERTIFICATIONS
● Salesforce Certified Platform App Builder Certification, May 2019
● Salesforce Certified Advanced Administrator, February 2019
● Salesforce Certified Administrator, August 2018
LANGUAGES English, Russian, Ukrainian
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