Vikash Swarankar

(91-961******* Bangalore, Karnataka 560099 adjw3i@r.postjobfree.com

https://www.linkedin.com/in/vikash-swarankar-3a6795b9/

TECHNICAL ARCHITECT / TECHNOLOGY MANAGER

Contact Center Technology DevOps Full Stack Automation Cloud

Highly accomplished Technical Architect, Technology Manager with record of leveraging in-depth technical acumen to provide creative business solutions

●Proven expertise in successfully strategizing and completing large scale initiatives with 14 Years of progressive experience with responsibilities including directing, architecting, managing Enterprise Programs

●Over 3 Years of architectural experience as Contact Center Architect, Amazon Connect, Cloud Architect, Solutions Architect, Full Stack Architect & DevOps

●Expert in leading team of 10+ members in development of software platforms including talent management

●Expert in automation and DevOps building technology to streamline the process.

●Institutionalized best-practices, and pattern-oriented approach in DevOps and Contact Center Technology.

●Proven expertise in Contact Center and cloud architecture, DevOps, Automation and agile methodologies

●Tech Savvy- strategy based, metrics driven, intelligent analytics oriented, optimistic forward-looking team player

●Rich experience in design, development, automation, debugging and resolving complex issues, analyzing and POC of new features/ideas, in distributed, virtualized & multi-cloud environment

●Experienced in all stages of software development life cycle from requirement specifications, high level design, detailed design, unit testing, system testing, integration testing and implementation

CORE SKILLS

JAVA Node.js Python Spring Shell-Script Amazon Connect Avaya-AEP Nortel-MPS Aspect AWS Jenkins Ansible SVN Prometheus Maven MongoDB Aurora DB PostgreSQL MySQL Docker Kubernetes Tomcat Lex Cloud-Watch S3 Lambda Polly Kinesis SNS IAM VPC CCaaS RPA

WORK EXPERIENCE

TCTS - Bangalore Sep 2018 - PRESENT

Specialist Master

Responsible for architecting & technology delivery around key areas like Contact Center architecture/Implementation, DevOps implementation, full stack development and cloud deployments.

●Agile service desk:-Architected this project and provide the road map to deploy/migrate the all client on cloud and was responsible to migrate on premises Contact center on Amazon Connect and developed/automated/the customer based UI over agile service-desk to modify the agent/dynamic data.

●SSE(Shared Space Exit):- Differgation of network and contact center(CPOD) movement/migration from Houston to Sweden location

●SAS-AIOPS:- Analytical system for automated pattern discovery and prediction for data monitoring and root cause determination. (Artificial Intelligence for IT Operations)

●SASWatch:- This is web based monitoring and alerting system. SAS-Watch monitors sys metrics in datacenter such as CPU & Memory utilization, Storage & Network utilization etc. App specific monitoring for tomcat, DB instance and product specific applications. SASWatch also provides threshold based email based alert system.

●Setup AWS environment using EC2, Amazon Connect, Aurora, Amazon Cloud-Watch, S3, Dynamo DB, Amazon API Gateway, SNS,SES.

●Managed and architected Contact center Infra platforms which handles more than 2 millions of call volume.

●Delivered solution architecture for multiple proposals, with the ability of execution for any technology

●Played role of Full Stack Architect/Developer across following – Spring, Node.js, Java, Python, Dynamo DB, MySQL

Allegis - Bangalore May 2016 - Nov 2018

Lead Consultant

Responsible for Telecom infra app development/Changes/automation/installation work

Managed the infra servers with containerization and tomcat with Avaya AOD application dev/changes/support.

ATS Aspect – Bangalore Aug2015 - May 2016

Professional services

Developed Chat-bot for Radisson Blu hotel on Aspect NLU (Natural Language Processing Kit) to deliver automated self-service interactions via customer support chatbots on channels like SMS, Twitter, with interactive, intuitive dialogues that are conversational and convenient.

Responsible for automation/customization/dev-ops work in cloud and standalone serves as per customer or ops team requirement.

Responsible for AVP (Aspect voice response) and M3/vxml/ccxml/Voxeo/CXP/ITR(interactive text response) scripting designing, installation, integration and development.

Worked and responsible for on third party installation/integration as Nuance, MS Report, social media integration like twitter, we-chat and others tools with Aspect CC products.

Altisource –Bangalore May 2014 - Aug 2015

Orange Business Services- Gurgoan Jan 2010-May2014

Sr. Technical Eng

Managed/Worked the Bharti Airtel IVR CC Applications.

Managed multiple end-to-end projects, starting with strategy/requirements through development/maintenance.

Responsible for Nortel MPS/Peripro development and automation work.

Responsible/Lead Bharti Airtel IVR project and operation team.

Managed the all 62 short code of Bhati Airtel IVR.

Automated the so many task/process which developers were doing daily task.

Lead the Bharti data center migration projects.

Lead/Supported entire Bharti IVR/Application teams, which include new projects and releases including 3G,MNP,LTE, standardization(121/198..) and other TRAI regulatory projects. Avaya’s IVR technology has been proved to major trust and confidence winner for Bharti /Avaya customers by providing high quality deliveries.

Implemented a service level dashboard to facilitate Bharti Airtel keep tab on multiple vendor partners, thus mitigating the risk of failures.

Merce World Technology - Mumbai Apr 2007-Jan2010

Projects:-

Platinum IVR for Airtel Bharti-IVR project To provide enhanced services to Airtel valued customers.

Genesys CTI Integration- Integration of Prepaid and Postpaid applications with Genesys CTI.

Metro World- Metro Order is a web based system, to generate online orders for many restaurants. Restaurants can register them self in Metro Online Order-Pay system and can customize their menu with their choice. Metro Order generates a backend data structure based DB and provides a fast easy way to customers. It is a customized restaurant based online order and payment facility application.

Pan Card(https://tin.tin.nsdl.com/pan)-This web application provides an online form filling application for Form: 49 A. It provides an automatic form filling as well as correction in the saved form.An auto-fill feature for 49A based on saved user settings.Avoid intruder based automatic form filling based on a textual image based verification system. Acknowledgement to the user Preview as well as final result in html and pdf format.

TAN Card(https://tin.tin.nsdl.com/tan)-This web application provides an online form filling application for Form: 49 A. It provides an automatic form filling as well as correction in the saved form.An auto-fill feature

EDUCATION

B.Tech in Information Technology.

DAC (Diploma in Advance Computing) from CDAC (Centre for Development of Advanced Computing) PUNE

CERTIFICATION

●ITIL

●AWS Architect associate – valid (Jan 2020 –Mar2023)

●AWS Certified DevOps Engineer - Professional (DOP) - valid (Dec 2020 –Dec2023)

LANGUAGE COMPETENCIES

●Hindi: native language

●English: fluent (speaking, reading, writing)

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