Executive Assistant Manager

Elona Rustemlliu

New York, NY ***** 973-***-**** ***************@*****.***

Professional Summary

Accomplished Office Manager and Administration Professional with experience in optimizing productivity, efficiency and service quality across various environments. Working effectively with cross-functional teams in ensuring operational and service excellence. Result-focused with proven track record regarding improvements in efficient workflow management, process refinement, and policy/procedure development.

Work History

Customer Success / Cash Office Manager - 01/2019 to Present

Bloomingdale's – Short Hills, NJ

Accelerated efficiency of operations and customer service by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.

Hired, managed, developed and trained staff / established and monitored goals.

Improved overall customer satisfaction scores from 60% to 70% – top 10 in the company.

Applied performance data to evaluate and improve operations – Increased quarterly sales revenue 117%.

Tracked and recorded expenses and reconciled accounts to maintain accurate financial records.

Managed the overall vault operations, assuring strict accountability of all potential liabilities.

Oversaw employee performance, delivered consistent growth in KPIs.

Attained quality assurance program, including on-site evaluations, internal audits and customer surveys.

Operations Assistant Manager - 05/2018 to 01/2019

Bloomingdale's – Short Hills, NJ

Oversaw day-to-day operations, including supervising 60+ person team across 20+ counters.

Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.

Coordinated and oversaw remodels of several existing counters – met all project expectations.

Launched 2 new cosmetic counters (Armani, Wellchemist) and exceeded sales projections for both.

Assisted in driving several counters to unprecedented heights, including the Chanel counter to more than $1M.

Increased sales from the #1 beauty event of the season by 43% vs. LY – improved from $84K to $120K.

Grew client sales by 5 percentage points – coached several top advisors to more than 50% in client sales.

Event Manager - 04/2014 to 05/2018

Il Villaggio – Carlstadt, NJ

Managed all aspects of events with 80-200+ guests from start to finish.

Evaluated existing process to identify opportunities for improvement – Increased catering sales (over 25% vs. LY).

Fulfilled administrative logistics of events planning, contract signing, event booking and event promotions.

Executive Assistant - 01/2016 to 02/2017

Shenoy Engineering – Pine Brook, NJ

Handled logistics, catering, agendas, travel arrangements and event planning for Executives and Engineers.

Developed and updated spreadsheets, databases, subcontractor proposals and prepared meeting minutes.

Verified construction documentation conformed to quality assurance standards and client requirements.

Education

Bachelor of Applied Science: Business/Corporate Communications Baruch College - New York, NY

NY Real Estate License Realty Institute – Queens, NY

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