Security Assistant

Andrew S. Liu

***** ** ***** ****** *******, WA *8052

626-***-**** ******.*.***@*******.***

OBJECTIVE:

Actively seeking a client service associate/project coordinator position in a fast-paced group environment with colleagues who are working towards a common goal, that places emphasis on growth to accomplish tasks. Pursuing a career that allows me to grow, apply my strengths, and previous experiences in order to provide results for the company’s growth.

EDUCATION

WESTERN WASHINGTON UNIVERSITY, Bellingham, WA. September 2015 - June 2018

Major: Political Science

Bachelor’s of Arts in Humanities and Social Sciences

EXPERIENCE

ASSURANT RECOVERY SOLUTIONS, Bothell, WA

Client Relations Administrator January 2021 – Present

Maintain consistent contact with key clients to address concerns and provide solutions

Review and analyze client’s financial data consistencies and reports

Manage client emails and requests

Perform audits regarding client’s personal information

Effectively manage multiple simultaneous projects while completing daily tasks

AMAZON, Seattle, WA

Human Resources Assistant (under Aerotek) April 2020 – November 2020

Responsibilities include, managing and processing all employee time and attendance records in a timely and precise manner

Effectively resolve pending cases, vacation/sick hours, audit attendance data and time punches within the SLA requirements

Handled all incoming and outgoing correspondence to ensure employees case status

Perform mass schedule edits

Reviewing cases and tasks for the COVID Resource Center

Process and approve sick time and orders for employees to quarantine

Assisted in the project launch of the program Anytime Pay for the Payroll team which allows the employees alternate methods to access paychecks. Efficiently organized and distributed over 40,000 packets

STARBUCKS CORPORATE, Seattle, WA. September 2018 - February 2020

Data/Video Specialist (under Allied Universal Security) (Previously Aerotek)

Create reports using Excel to communicate security systems health to the end user

Processed subpoenas and provided administrative support for the Law and Corporate Affairs team

Securing and distributing security videos for the Global Security and Resilience team, law enforcement, attorneys’ and internal investigation teams

Ability to effectively use applications to generate reports, reviewing and compiling data for incident management and case investigations

Managing and processing all security video requests and emails within the required time frames while maintaining confidentiality

Ability to prioritize cases, expedite video requests for exigent circumstances, troubleshoot and provide step by step assistance when needed

TARGET, Bellingham, WA. August 2016 - September 2017

Electronics Specialist

Utilized my extensive working knowledge on electronics to educate customers as well as provide a positive experience.

Supervised and maintained various sections as well as train employees when needed.

Provided excellent customer service to a variety of customers to meet their needs.

VALUE VILLAGE, Redmond, WA. March 2015 - June 2015

Cashier

Provided friendly and efficient customer services in a team and individual setting.

Ensured customers had a pleasant transaction while answering any questions or concerns the customers express.

NINTENDO (AEROTEK), Redmond, WA. June 2014 - August 2014

Technical Services Associate

Ran diagnostics on Nintendo handheld products for distribution and dissembled defective Nintendo products.

SKILLS & ADDITIONAL INFORAMATION

Native/Bilingual Proficiency in Mandarin

Typing speed – 65 WPM

Strong oral and written communication

Punctual

Detail oriented

Team Player

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