Engineer Quality

JACOB TOMES

SENIOR TEST ENGINEER

PROFESSIONAL SUMMARY

Deadline-oriented Senior Test Engineer & outstanding performer with more than 10 years of experience in manual testing & recent experience in automation. Proven success in leadership, operational excellence & organizational development with keen understanding of elements of the current Projects and ensuring client expectations are met with high quality software solutions.

EXPERIENCE

SOFTWARE TESTING LEAD - WIPRO Tech. (Client-HP) 11/2013 – 07/2018

HP Output Server – An enterprise application product Functional Testing.

Involved in Sanity, Functional, Regression & Performance testing.

Defect identification and re-testing and ensuring that there are Zero test escapes and Defect slippages from the tests executed.

Test estimation, Test case planning and Test case designing.

RCA for Customer Defect using 5-Why’s.

Preparation of Daily and Weekly Status Report.

Managed the entire testing team and made sure to run the testing on time.

Followed Agile technology for the project and was scrum master for the team and guided the scrum activities.

Actively involved in R&D call & Escalation call with the customer/client.

Perl script & QTP to run test cases.

Perfmon tool to capture performance test data in Windows server.

GUI tools – ALM 11 & Putty.

SENIOR TEST ENGG. - WIPRO Tech. (Client-NSN) 12/2008 – 10/2013

GERAN BSC Functional Testing and Test script development using TTCN-2 & Test setup using simulators.

Responsible for A-interface & Gb interface.

Worked in MT & took complete ownership of telecom activities.

Test estimation, planning & designing for features like Precise Paging & MOCN and worked in different releases SP14,15, EP2.1, etc.

GUI tools – TTCN-2, GSM-Analyzer, HIT, IDA & Quality center 10.

GSM-GPRS Hallmark Certification.

SUPPORT ENGG. - WIPRO Tech. (Client-EMC) 04/2007 – 11/2008

Maintenance & administration of EMC Clariion Box CX storage arrays.

Troubleshooting LUNs & assigning them to different servers in SAN & DAS setup & used Navisphere Mgr & Navicli for administration of box.

Worked on HIB boxes & Customer escalated issues.

STF Certification & Comptia A+ Certification.

TECHNICAL SUPPORT ENGG. - HP Global Soft Ltd 09/2004 – 03/2007

Extend high quality 1st level support for maintenance of business-critical service & provided technical support for IPG products.

Initiating quality related process & assisted QA in giving feedback to the agents to improve quality.

Client communication – Including conference calls.

CONTACTS

Email: *****.*****@*****.***

Phone: 916-***-****

Address: 240 Natoma Station

Drive, Apt # 11, Folsom, CA –

95630

SKILLS

Problem Solving

Adaptability

Collaboration Strong

Strong Work Ethic

Time Management

Critical Thinking

Handling Pressure

Leadership

Troubleshooting Skills

Root Cause Analysis

Debugging Skills

EDUCATION

MS / EEE

CSU, Sacramento Expected in 05/2021

BE / Production Engg.

Karunya Institute of Tech, T.N., India (2000 – 2004)

PERSONAL DETAILS

DOB – 04th May 1983

Sex – Male

Nationality – Indian

Marital Status – Married

Languages Known – English, Hindi, Tamil & Malayalam

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