Service Representative Customer

MEGAN MCMULLIN

*** ****** ******, **** ********, ON 289-***-**** **************@*****.***

Summary

Personable and dedicated worker with extensive experience in many industries. Great team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

High-energy attitude

Customer relations

Project management abilities

Microsoft Office expertise

Product organization

Leadership

Experience

Making Waves Swim School

Supervisor of Customer Service Representatives January 2018 - Current

Established and enforced clear goals to keep all employees on same level and working collaboratively.

Realigned workflows with changing business demands by evaluating processes and employee strengths.

Identified and corrected performance and personnel issues negatively impacting team and business operations.

Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

Conducted training needs assessments and provided ongoing training for staff.

Maintained compliance with company policies, objectives and communication goals.

Monitored employee performance and conducted retraining to correct problems and optimize productivity.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

McMullin’s Landscaping

Bookkeeper & Customer Service Representative March 2017 - Current

Created invoices and other records to maintain organized and accurate records.

Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.

Supervised payroll, electronic deposits, and employee pay adjustments.

Guelph Country Club

Bartender & Server January 2019 – April 2020

Bartender during events, assisting in customer service and serving.

Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Checked identification of customers to verify age requirements needed for purchase of alcohol.

Sifton Properties

Lead Hand & Head Lifeguard January 2018 – January 2019

Lead hand to all Aquatic Staff, running staff trainings, and scheduling. Lifeguard to children and adults of all ages.

Enforce safety and preform any recreational duties assigned.

Server / bartender during weddings, parties or any other event hosted.

Sport Chek

Customer Service Representative January 2017 – June 2019

Soft goods, footwear and cashier employee.

Face to face customer service when on the floor, putting away stock and creating a positive customer experience.

Working cash whenever required.

YMCA of Western Ontario

Lifeguard January 2017 – January 2018

Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.

Kept watch over swimmers to ensure fast response when distress situations arose.

Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.

Friends and Advocates Peel

Volunteer January 2005 – June 2017

Assisting with social events and day trips in the community, reception at events and fundraising out in the community.

Presented talks at community groups to promote organizational mission and programs.

Spot 1 Catering

Server January 2016 - December 2016

Catering and serving events.

Making Waves Swim School

Swimming Instructor January 2015 – January 2017

Coordinated and taught swimming lessons to children of all ages.

Making Waves Swim School

Customer Service Representative January 2014 – January 2017

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Evaluated customer account information to assess current issues and determine potential solutions.

Peel Children’s Aid Society

Volunteer January 2009 – January 2016

Assist social workers in preparing holiday gifts for children in care, sorting donations and assisting with deliveries of packages.

Downey’s Farm Market

Farm Hand January 2013 – June 2015

Host to birthday parties, organized and worked in the ice cream parlor, and bakery.

Education

Mayfield Secondary School

Graduated with honors in 2017 from the Regional Arts Program.

University of Guelph

Bachelor of Arts in Political Science and Sociology.

Awards and Acknowledgements

First Aid/CPR-C

First Aid/CPR Instructor

National Lifeguard

National Lifeguard Instructor

Lifesaving Society Examiner

Smart Serve

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