Robert I Hickman

Aurora, CO *****

PROFILE STATEMENT

A highly self-motivated individual with a drive for learning, leading, and trouble shooting

My goal is to provide the highest level of reliability for a telecommunication and data user

To interact with a team on network control and management requirements to drive stable and reliable systems

Ensure consistent processes that can be reliably replicated to optimize network quality

TECHNICAL SKILLS

DWDM systems

oInfinera

oEricsson

oFujitsu

oCiene

Transport SONET

oFUJITSU systems

oNortel Systems

oCisco Systems

Telcordia Transport EAM (TEMS) automate provisioning system

Computer skills

oSplunk

oWindows

oLinux

oUnix

oMicrosoft Office

oSQL

Telecom Skills & Systems

oDigital Cross connect systems

oDigital loop carrier systems

oSME Intas test system

oTL1

oCLI

oWire Shark

oGUI Infinera DNA, Ericsson TNMS, Ciena One control

oInventory system PRO, TIRKS

ACCOMPLISHMENTS

Lead asset management project to recovery $10,016,884 in equipment, $31,641,38 in annual power savings at a cost of $17,912.58

Completed system build and upgrade for critical Calix E7 ring with highly sensitive data and 911 traffic, providing diversity and stability to the platform

Built tool to automate finding needed spare hardware not being utilized in the network that can be pulled and allocated elsewhere

Supported and helped optimize a network tool to identify potential network impacting events including Loss of Redundancy, fiber locate issues, maintenance activity, and break/fix work

Completed system integration testing for Coriant 7100, Ciena OEM 6500, and Infinera

Implemented SOA based software to allow users to gather data from multiple locations automatically

Developed key performance indicator (KPI) scorecard for a previously unmeasured work group, including work volumes, quality, availability and attendance on a per technician basis

WORK EXPERIENCE

Senior Operations Engineer

Employer: CenturyLink, Littleton, CO, from June 2017 to present

Manager: Gene Dahl

Department: Transport traffic engineering and diversity

Work on national and international DWDM systems to verify transport diversity

Work on Infinera DTN and DTNX, Ericsson 7100, Fujitsu 9500 and Ciene OME6500

Provide Technical Asset management for network deployment and stabilization

Design scripts to query the different network elements to assess the bandwidth and ability to reallocated equipment to meet the growing customer demands

Senior Engineer

Employer: CenturyLink, Littleton, CO, from March 2010 to June 2017

Manager: Gene Dahl

Department: Access Technical support

Final tier support for GPON, digital Loop carrier systems, and VOIP integration

Supporting Adtran TA5000 GPON, TA3000, OPTI6100; Calix GPON C7 and E7; Nortel Access Node, NLC Next Level, supporting an additional 40 layer 1 and layer 2 systems

Support installation of new products including High Speed DSL, Fiber to the home and office, ISDN, T1, and POTS services

Support with field technicians around the country in trouble resolution and service deployment

Develop new methods and procedures for new and changing equipment and software requirements

Final Tier Support for Transport EAM by Tellabs including, support the Transport Element Activation Manager (TEMs) tier 1 technical team

The team audits the Network Elements and compares them to the TEMs and Tirks databases and corrects any issues, builds all new network elements from the 1207 tool to allow for automatic flow through of provisioning of orders, and troubleshoots any TEMs issues for Design services and CIA Support flow through between QC and QCC networks and work on any issues with the TEMs system Train SATs in new processes and procedure with specific targeted on time training (SPOT).

Review the quality of the work of the team and measure it

Manager Network Operations

Employer: Qwest, Denver, CO, from October 2007 to March 2010

Manager: Jeanie York

Department: Switch Surveillance

Manage a multi discipline technical group tasked with surveillance of the Qwest 14 state region voice network

The team monitors SS7, CO Power, 5E, DMS 100, Succession, DMS 10, AXE, AIN, and AMA

The team is made up of 5 supervisors, 6 technical support, and 84 occupational employees

Manage an annual budget of $8.5 million

Utilize tools to streamline processes and automate work

Develop and enhance the skills of the team to improve the customer experience

Senior Technical Support Engineer

Employer: Qwest, Denver, CO, from December 2005 to October 2007

Manager: Curtis Evans

Department: SS7 & Wireless Technical Support

Maintains the Qwest Wireless eCS platform, including WIG, RTS paging Terminal, Cisco routers and switches

Provides support to the Enhanced Service Center, Mobile Village and Customer Care

Provides support for integrated voicemail and text messaging

Provide support for the AIN, LIDB, 8XX, and OSP platforms, also aided with SS7 protocol testing, test set configurations, local number portability arrangements, and industry lab testing

Serve as a liaison between Tactical Planners for STP, SCP, ISCP, and ISP platforms

I am a key contributor for SS7 and AIN business cases, project management, engineering, planning, troubleshooting and design

I am the Qwest contact to receive key industry documents on how to route and maintain SS7 databases for Calling Name, AIN, and LIDB services

Customer Communication Technician

Employer: Qwest, Denver, CO, from January 2000 to November 2005

Manager: Sharon Lee

Department: Transport Provisioning

Responsible for customer coordination, trouble shooting, test and turn up of DS1 to OC192 provisioning and CIA orders

Utilized several different systems including WFA-C WFA-DI, WFA-DO, TIRKS SOPAD, Adtran TA 3000, Soneplex, Intas, Next Level, Alcatel, SLC 2000, DDM 2000, FLM-150, FLM-600, FLM-2400, Flash wave 4100, Flexr GT, NMA, Titan 5500, DACS 4, DACS 3, DACS 2, Titan 532, TEMS, WFA-C, WFA-DI, WFA-DO, WORD-DOC, CISCO 15454, Lambda Unite, Nortel, Nortel Access Node

I provided floor support for the hicap team at the Brentwood Test Center

I was the hicap trainer for the Brentwood test center and onsite training developer

EDUCATION

Bachelor of Arts in Philosophy with Minor in Mathematics from Metro State University of Denver 2005 Master of Arts in Telecommunications Management from Webster University 2008

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