Administrative Assistant Office
Resume:
Sikhumbuzo Mlombo
Midrand, Gauteng
*******@*****.***
Dear sir/madam
I am writing to you regarding your company’. I have been working as an administrative assistant at Fikile’s practice for about 9 months in 2019 and have developed impeccable telephone etiquette, and an ability to handle agitated clients. I am accustomed to working in a fast-paced environment and can offer new ideas and strategies to help your company grow and surpass all goals and objectives. My duties were as follows: assist and resolve customer complaints in a professional manner; assist customers with account related queries and product information; handling escalated calls, complaints, questions and queries where necessary; authorize cash refunds, exchanges, gift cards, credit accounts, damages and discounts for rage staff; follow up and encourage stores to give good customer service; request pictures from stores for damaged goods to establish whether the damage is due to factory fault or customer abuse; complete daily spreadsheets and answer skype messages from stores; enter customer information and update information; produce and submit daily call reports; attend to call centre management systems. Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems. Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries. Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from the knowledge of established department/ division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings. I also worked at AFHCO properties (October 2019- December 2020) as an estate agent in sales and leasing of student accommodations for about a year. This gave me extensive experience in handling multiple duties at the same time, as well as thinking on my feet. My duties at the company included, but not limited to a maintained list of available properties and sites. Advertised properties for sale on the internet and publications. Showed properties to prospective buyers and explained features and costs. Provided suggestions to clients on home renovations, market trends, and mortgages. Mediated between seller and buyer to negotiate property prices. Prepared purchase documents and closing documents for clients.
My experience at AFHCO has helped me improve my skills in leadership, allowed me to gain organizational skills, and has equipped me with extensive knowledge of how to upsell services and goods to potential clients.
I am looking forward to discussing the position, my qualifications, and future prospects with you in more detail soon. I feel confident that i meet the requirements for the service care agent position. Thank you for your time and consideration.
Regards
Sikhumbuzo Siphesihle Mlombo
WILLING TO RELOCATE: ANYWHERE
Work Experience
Administration Clerk
FIKILE'S PRACTICE - Johannesburg, Gauteng
January 2019 to November 2020
DUTIES
• ADMINISTERING ALL SALARY ACCOUNTS
• ISSUE MANUAL PROCESS APPLICATION TO PAY SALARY INTO BANK ACCOUNT
• ASSISTS IN THE ADMINISTRATION OF THE DEPARTMENTS SYSTEM TO PROCESS TRANSPORT CLAMS
• IMPLEMENT DISCRETIONARY DEDUCTIONS ON PERSAL
• RECEIVE PAYROLLS TOGETHER WITH PAY SLIPS FROM HEAD OFFICE AND FILL THEM IN RELEVANT FILES
• RESPOND TO INQUIRIES EITHER TELEPHONICALLY OR IN PERSON
• KEEP FULL PROPER RECORDS FOR ALL FINANCE AFFAIRS OF THE INSTITUTION REAL ESTATE AGENT
AFCHO
November 2019 to February 2020
• A MAINTAINED LIST OF AVAILABLE PROPERTIES AND SITES.
• ADVERTISED PROPERTIES FOR SALE ON THE INTERNET AND PUBLICATIONS.
• SHOWED PROPERTIES TO PROSPECTIVE BUYERS AND EXPLAINED FEATURES AND COSTS.
• PROVIDED SUGGESTIONS TO CLIENTS ON HOME RENOVATIONS, MARKET TRENDS, AND MORTGAGES.
• MEDIATED BETWEEN SELLER AND BUYER TO NEGOTIATE PROPERTY PRICES.
• PREPARED PURCHASE DOCUMENTS AND CLOSING DOCUMENTS FOR CLIENTS.
• INTERVIEWED CLIENTS TO OBTAIN THEIR HOUSE REQUIREMENTS AND BUDGET.
• PRESENTED PROPERTIES TO CLIENTS WITH FAIR MARKET PRICES.
• PROVIDED INFORMATION TO CLIENTS ON PROPERTY PRICES AND MORTGAGES.
• COORDINATED WITH HOME INSPECTOR, LOAN OFFICER, AND OTHER PROFESSIONALS TO CLOSE SALES.
• WORKED WITH ATTORNEY TO COMPLETE ALL LEGAL ASPECTS OF PURCHASES NEW GIANTS INDUSTRIES ADMINISTRATIVE ASSISTANT
INTERSHIP (TRAINING)
February 2017 to December 2017
DUTIES
● COMPILE SUPPLY CHAIN MANAGEMENT INFORMATION AND DEVELOP REPORTING SYSTEM
● PREPARATION AND CONSOLIDATING MONTHLY REPORTS
● MANAGE THE DIARY OF THE DIRECTOR (SUPPLY CHAIN MANAGEMENT).
● HANDLE DAY TO DAY TASKS
● DRAFT AGENDAS, RECORD MEETING DISCUSSIONS AND PROVIDE MINUTES
● RECORD ALL INCOMING AND OUTGOING DOCUMENTS
● ASSIST VISITORS (FRONTLINE HELP)
● SCREEN ALL TELEPHONE CALLS, ENQUIRIES
● DEVELOP AND MAINTAIN A GOOD FILLING SYSTEM
● OPEN FILES FOR ALL APPROVED SUBMISSION AND RECORD KEEPING
● ENSURE THAT ALL FILES AND CONTRACT DOCUMENTS ARE ISSUED / RECEIVED TO / FROM SECTION ANDCAPTURED IN THE REGISTERS
● PUBLICATION OF TENDERS
● PREPARING ATTENDANCE REGISTERS FOR BRIEFING MEETING ● DATE STAMPING DOCUMENTS RECEIVED.
● AFTER A SECTION HAS WORKED WITH THE DOCUMENTS THEY ARE COLLECTED AND BROUGHT BACK TO THEREGISTRY FOR FILLING
● THIS ALSO MAINTAINS THE FILLING SYSTEM OF THOSE DOCUMENTS
● MAKE REQUISITIONS FOR FILES ON BEHALF OF THE OTHER SECTIONS ON REQUEST OR AS PER NEED FORFURTHER PROCESSING.
REAL ESTATE AGENT
I AM AN EXPERIENCED REAL ESTATE AGENT WITH VAST KNOWLEDGE IN REAL ESTATE TRANSACTIONS, NEGOTIATIONS, AND PROCESSES. HAVING BEEN IN THE REAL ESTATE INDUSTRY FOR A YEAR NOW, I HAVE ACQUIRED SUFFICIENT AND DEPENDABLE KNOWLEDGE IN MARKETING PROPERTIES. IF GIVEN THE OPPORTUNITY, MY GOAL IS TO TRIPLE THE COMPANY'S RETURN OF INVESTMENT BY CONDUCTING MASSIVE ADVERTISEMENT OF THE COMPANY'S PROPERTIES. I WILL ALSO CONCEPTUALIZE PRACTICAL, YET EFFECTIVE MARKETING PLANS THAT WILL MAKE THE COMPANY'S OWN GLOBALLY KNOWN., I AM VERY CONFIDENT THAT I WILL BE A GREAT ASSET TO THE COMPANY. Education
BACHELOR'S IN PUBLIC ADMINISTRATION in BUSINESS MANAGEMENT ROSEBANK COLLEGE - Pretoria, Gauteng
January 2018 to Present
High School (matric) in ENGLISH HL
NELSPRUIT PRIVATE COLLEGE - Nelspruit, Mpumalanga
January 2011 to December 2014
Skills
• CUSTOMER SERVICE (2 YEARS)
• MICROSOFT OFFICE (2 YEARS)
• MS OFFICE (2 YEARS)
• PROBLEM SOLVING (2 YEARS)
• RECEPTIONIST (2 YEARS) MICROSOFT OFFICE: PROFICIENT OF MICROSOFT OFFICE COMMUNICATION: COMMUNICATING CONCEPTS TO VARIOUS AUDIENCES
• BOTH VERBAL AND WRITTEN CUSTOMER SERVICE: WORKING WITH CUSTOMERS AND SEEING TO IT THAT ALL THEIR NEEDS ARE SATISFIED STRONG PROBLEM IDENTIFICATION AND PROBLEM-SOLVING SKILLS MAINTAINING A HIGH LEVEL OF PROFESSIONALISM AND COURTEOUSNESS TEAMWORK AND LEADERSHIP: WORKING WELL WITHIN A TEAM PRODUCTIVELY AND TAKING INITIATIVE, ABILITY TO COPE WITH HEAVY WORKLOAD, ORGANISING AND PRIORITISING ACCORDING TO IMPORTANCE WHILST MANAGING TIME EFFECTIVELY
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