Meenakshi Taggarse

Mobile: +91-984*******

Email: adjvu2@r.postjobfree.com

Skills

Windows Family, Linux

C, C++, X++ and Java

RDBMS: Oracle

Clear Case, Clear Quest

Atlassian Tools (JIRA, Confluence, Bit

Bucket), Source Tree, Git and Github

Adobe Suite - Adobe Photoshop,

Adobe Illustrator

Desk Top Author Online Help: RoboHelp,

Doc-to-Help, MadCap FLARE

Content Management System: Vasont 9.0,

DITA, Epic Editor, Acrocheck3

ATCA Platform, Cloud Platform,

Microsoft SharePoint

Product Development Methodologies

Agile and Waterfall

Educational Qualification

Bachelor of Electrical Engineering from

UVCE, Bangalore University, 1994

Post Graduate Diploma in Software

Engineering

Certified / Professional Development

Assessing Employee Behaviours

Quality Essentials for New Product Introduction

Software Quality Essentials for Customer

Fulfilments Centres

Export Control Classification for Technology

and Software

TL9000/ISO 9001 certification for Product

Documentation

VOC & KJ Analysis for Concept Design

Core Networks Peer Review Jumpstart

Next Generation of Remote Access

Antitrust and Competition Law Compliance

Technical & Quality Management

Product Security

Emerging Leadership Skills

Cost of Quality for Engineering Organizations

Achieving Results through People

Time Management

7 Habits of Highly Effective People

Digital Six Sigma - Yellow Badge

Business Intelligence for Motorola Solutions

Electrostatic Discharge (ESD) Awareness

Leading with Generations

Leadership - Building your Brand

Project Management and Program Management

Foundations

Extra-Curricular Activities

Volunteered for

Verizon initiative Stem Learning with an aim to empower underprivileged children in local government girl high schools with the basic concepts of STEM (Science, Technology, Engineering, and Mathematics).

CSR Activities

PROFESSIONAL EXPERIENCE

Verizon Data Services India Limited Mar’ 2015 – Dec 2017

Supervisor – Technology – Technical Publications and Training Content Delivery

www.verizonenterprise.com/

Responsible for all phases of the project planning and execution of VISP Technical Publications (Internet Services Platform, and Cloud Platform (Private Cloud))

Drive overall technical publications support readiness for new products and features which includes online course development and broadcast course announcements on Verizon Learning Portal.

Hire technical writers, illustrators, and managed contract personnel. Lead the writing team by providing schedules, new product introduction writing assignments and guidance with workload balancing.

Ensure the technical publications is fully integrated with all teams and considered a vital part of the product development process.

Drafting, reviewing, editing, validating, and publishing product support content which is often highly technical within the release timeline.

Build, develop, and lead technical writing team that can operate effectively to deliver high quality documentation.

Coach writers to own and manage development and maintenance of platform technical end user documentation.

Develop documentation templates and style guidelines effectively to develop documentation that has a consistent visual and structural approach.

Coordinate all release technical publishing (release notes, user guides, training materials, Method of Procedures, combination of Web help, in-product help, and on-line tutorials) for both and external facing customers.

Manage reviews with the Engineering and Product Management teams on finalizing technical publishing for multiple releases.

Edit, clarify, and proofread documents written by others, and coach technical writers on ways to improve their writing skills.

Promote quality improvements in all work-related activities to improve efficiency and adherence to corporate quality and brand standards.

Coordinate with marketing and product branding team for positioning product in technical meet (World Mobile Congress, Technology Fair)

Facilitate weekly status meetings to coordinate leads across business groups

Infinite Convergence (Computer Solutions) India Pvt Ltd May’ 2014 – March 2015

Senior Technical Manager – Publishing

https://infinite-convergence.com

Drive the development of all customer documentation and processes at Infinite Convergence.

Manage project assignments for the Technical Publications team and oversee project timelines, internal, customer-facing, and partner-facing technical knowledge base, training materials, and product documentation.

Establish internal processes and frameworks by which new technical content is created, updated, reviewed, and published.

Identify content gaps and create actionable plans to resolve those gaps.

Work with internal stakeholders to identify knowledge-management needs and develop and implement a coherent knowledge-management strategy.

Identify tools and technologies to effectively support knowledge-management processes within organization and channel partners.

Develop an internal knowledge organization whereby users can find available information effectively.

Interact with the product and user interface directly to create detailed instructions for a variety of audiences.

Participate in peer reviews of technical documentation to ensure quality deliverables.

Motorola Solutions India Pvt Ltd Jul’ 2003 – April 2014

Content Development /Technical Writer Manager

Public Safety LTE Push-To-Talk (Enterprise & Govt,) Content Development Solution

https://www.motorolasolutions.com/US-EN/About/Company+Overview

Technical Publications Project Planning and Execution

Define and manage release schedules, project plans, and resource plans coordinating with program management, development, box, and system testing group for a release project plan.

Manage partnership and cross functional partners relationship for successful delivery of solution.

Manage large projects, setting priorities with measurable objectives, monitoring, and reporting on the process, progress, and results.

Effectively communicate project activities/status/issues/proposals to the senior management, global program managers, product managers, and peer project managers.

Establish work flows for requesting, creating, editing, publishing, and retiring content and work with technical team to implement appropriate CMS, in cases required.

Developing/participating/implementing standards, content management and best practices for content creation, distribution, maintenance, content retrieval and content re-use, including the implementation of content strategies.

Self-manage own schedule of work, owning the customer documentation and release roadmap, providing updates in alignment with enhancement of product releases.

Maintain an established archive of existing documentation, creating updates coordinated with the product release schedules.

Create and update Common Documentation Process post release learning’s.

Recognizing an author resource for outstanding contribution/bravo award for a release. Mentor new writers (offsite) on hardware and Motorola solution for new projects.

Technical Writer/Information Architect/Content Development

Worked as an Information Architect, redesigning and transitioning the content deliverables and moving the content asset from an unstructured content to DITA Content Management System.

Perform all technical writing required to update the existing customer documentation and create new user documentation. Where necessary, maintaining legacy documentation in its original non-DITA format.

Create customer specific documentation/task flow content for new product line using DITA specification and technologies.

Own and manage the content management and documentation process and technology to produce User Guides and Training Guides.

Diagnose and fix the faults whenever needed, without supervision.

Create and maintain project artefacts’ and coordinate with auditors for TL9000/ISO 9001 product Certification.

Work with engineering teams to make sure that our company complies with product OSS while ensuring that it’s Intellectual Property and that of its 3rd-party vendors is not placed at risk by developing OSS content, approved by OSRB and publish Safety and Legal Information.

Conduct formal technical reviews on customer documentation with system engineering and product management groups for all product releases.

Supporting NPI Deployment and Tier 2, and 3 product support teams for any documentation issues raised in Motorola Solutions Support Center (SSC), Doc Triag and Dev TAC.

Competently handled documentation process for key clients:

Verizon, Alltel, Telcel, Telus, Telstra, Sprint, IUSACELL, Bell South International, Bell Mobility, MAXIS, VODAFONE, China Telecomm, Oman, Israel, US regional/agency customers and so on.

IBM Raffles Private Limited May 2003 – Jul 2003

Project Lead - Technical / Project Documentation

Providing documentation support to customers, in the form of HTML help pages, installation guides, readme files, and other deliverables.

Efficiently managing & mentoring a team of writers, scheduling team tasks & providing feedback on written materials.

Participate in discussions regarding product functionality that provide improved customer experience with the product.

Sonim Communications India Private India Limited Nov 2002 – Apr 2003

Consultant - Technical / Project Documentation

Participating in reviews of product development documentation including requirements documents and functional specifications.

Competently writing Installation, User and Troubleshooting Guides for Sonim PTT solution to produce deliverables in Word and PDF formats.

Constantly updating the documents for various builds, releases and publishing the same for clients.

Successfully inscribed API documentation for client porting and internal usage.

Maintained record of logs and events for each release and updating the same for publishing.

Developed Guides / Manuals for Sonim Server, NTClient, PDAClient, P800Client, SPVClient, SCP and NPMT.

Designing, developing, writing, testing & publishing documents on intranet.

Regularly updating new technical and service functions in both online and paper documents.

eSols worldwide Ltd (Franchise of Microsoft Business Solution Center) July 1998 – Nov 2002

Technical Writer - Technical / Project Documentation

Planning and scheduling documentation deliverables, providing application and system documentation for customers, both end users and administrators.

Managed multiple consumer oriented documentation simultaneously within tight deadlines.

Identifying publication needs, outlining the content and writing documents.

Demonstrated capabilities by devising customized user manuals & User Guide of Navision Product – Axapta (Technical & Functional) for a client (Cement Industry).

Authored "Getting Started" user guides for eSols Products.

Served as Primary Information Developer to document internal technical function as well as User Help Manuals and significant input to GUI design.

Conducting usability tests of documents to identify & resolve errors.

Attainments:

Held the distinction of being selected twice as Employee of the Year for best coordination.

ET&T Corporation Limited May 1996 – June 1998

Technical Writer - Corporate Trainer/Training Manuals

Facilitating the documentation & training department with networking, software & hardware issues.

Imparting training to employees on office automation, programming, and multimedia.

Composing advanced training manuals and CBT content for corporate training.

Developing curriculum for corporate education and regular full-time courses.

KPTCL (formerly named Karnataka Electricity Board) Mar 1994– Mar 1996

Software Programmer

Programming in Foxpro to create a DB (inventory) for all transformers under augmentation.

Meenakshi Taggarse

https://in.linkedin.com/in/meenakshi-taggarse-1123513b

Objective

Seeking a challenging position and opportunity to work on large, impactful, consumer-facing technology projects (Internet technologies, Cloud platforms) while simultaneously improve overall customer experience, design, time-to-market, authoring, leading a team and multi-channel capabilities to a new level using my expertise in content design, writing and training development, planning, execution, and publishing.

Experience Highlights

An Engineering Graduate with 20+ years’ qualitative experience in Technical Writing, Content Design & Development, Web Based Training Development, and Process improvements. Excellent in overseeing and lead the production of internal/external facing technical product documentation geared towards internal/external teams, with a focus on engineering, product, and QA, to drive more expedient and efficient onboarding and ramp up of team members. Experienced in developing, planning, and managing implementation of multiple complex projects. Ability to multi-task and meet deadlines in a fast-paced environment.

Last worked as a SPV – Technology- Publishing and Training Delivery at Verizon Data Services Private Limited. Own the content strategy and architecture and accountable for the output of the team, optimizing for efficient, timely delivery of content while upholding industry-leading quality standards. Strong written communication skills; fluency in DITA content management, publishing and editing technologies; and advanced knowledge of DITA content management industry standards and DITA content management technologies.

Expertise in designing/developing User Manuals/Guides, Online Help, Release Notes, Method of Procedures, Open Source Software Documentation and so on. Expertise’s in successful execution of documentation development for multiple products across parallel releases.

Demonstrative skills in technical writing, information mapping and documentation process improvements. Good team management and leadership skills to define and manage a set of goals involving contributors and content types.

Excellent in grasping complex technical concepts and interpret complex systems including business processes, software, hardware, and technologies. Established and maintained technical publication departments from the ground up working as the individual contributor and as a team lead. Managed many roles in; one position proving multi-tasking capabilities.

Good in managing change control processes and successful in overall project/ release execution.

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