Scrum Technician
Resume:
Profile Solution-driven Scrum Master
with *+ years of experience. Experience in
promoting the adoption and execution of Agile framework and cultivating self- management. A committed servant-leader with enthusiasm and awareness to projects, applying keen judgment to the removal of impediments, keeping Scrum Team focused and delivering on business objectives in rapidly evolving dynamic environment.
Experience
Scrum Master, Postmates — 2018–Present
• Facilitate Scrum ceremonies (refinement, sprint planning, retrospectives, daily stand-ups and review.)
• Track and communicate team velocity and sprint/release progress.
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs.
• Promote change and continuous improvement increasing productivity of Scrum Team by 16% and the quality of deliverables by 22%.
• Coach the lifecycle of code development, from ideation to sprint to deployment.
• Helped implement Agile principles of collaboration, prioritization, team accountability and visibility; ensuring consistent application of scrum methodologies across the organization.
Helpdesk Technician, Horizon Industries — 2017-2018
• Conducted hardware deployment and ensured newly installed software was running correctly and up-to-date.
• Knowledgeable in Network Troubleshooting including connectivity issues and email issues, specifically MS Outlook.
• Teamed with Tier 2 and Tier 3 Helpdesk peers based in Dept. of Logistics to resolve complex problems that required escalation.
• Displayed 94% efficiency rate with troubleshooting all Windows Operating systems and Mac OS.
Geek Squad, Best Buy — 2014-2017
• Served as an escalation point for all requests and incidents.
• Developed and advanced phone/ticket escalation to ensure incidents were properly attended to in a timely manner.
• Assisted and collaborated with third party vendors and cross-functional teams.
• Extended services such as PC setup and data migration and performed them once the customer understood importance of these services. Education
George Mason University Fairfax, VA
Communication, 2015
Graduated, Cum Laude
***********@*****.***
5404 Rosewood Avenue
Los Angeles, CA 90004
ALI ARSHAD, CSM
Technical Proficincies
Certifications: CSM, CompTia Sec+ 501, CCSK
Software: Jira, Remedy, ServiceNOW, Microsoft Office, Windows, Mac OS X, Sharepoint, Tableau, Google Analytics
Contact this candidate