Customer Service Personal Assistant
Resume:
Chioma Chilaka Kate
***B Red Street, Jakande Estate, Isolo
Lagos
************@*****.***, ************@*****.***
OBJECTIVE
To contribute towards achieving organizational goals and objectives by using my knowledge, skills, experience and academic empowerment to foster the growth of any global industry that requires my services, offers opportunities for my career and professional development.
PROFESSIONAL PROFILE
Over Four years of progressive experience in Sales and Customer service.
Graduate of Geology (Bachelors of Science)
Demonstrated leadership and skills in team building, and group problem solving
Exceptional customer service and people skills as a customer service agent.
Ability to learn fast in a new job environment
Excellent knowledge of MS Office (Excel, PowerPoint, Outlook and Word),
Possess excellent interpersonal communication skills, with the ability to achieve targets and meet deadlines.
Professional phone etiquette with a strong dedication to a higher level of customer service
EDUCATION
Anambra State University 2004 - 2008
Bachelors Degree in Geology
WORK EXPERIENCE
Procurement Officer/ Supervisor October 2016 – Till Date
Emzor Pharmaceutical
Negotiates with vendors to secure products and services for the company
Vendor selection and bidding process review
Supervision and management of the purchasing team
Establishing baselines for expenditure
Ensuring prompt payment and delivery and managing proposal request
Ensuring smooth process flow within the company, which includes service to internal customers
Assistant Branch Head (Operations) January 2013 - March 2015
Edmark International
Answer and resolve every inbound /outbound customer promptly and professional and other calls escalated by the front line Customer Service Team
Use available resources in making sure sales target is achieved.
Identify, develop and maintain existing/ new accounts.
Ensure trade assets are not misused by customers.
Creating an enduring relationship with the customers and the organisation.
Initiate, build and manage business relationship that reflects company’s goals, mission and vision.
Sales/Customer Service Executive January 2011 - December 2012
Edmark International Lagos, Nigeria
· Identified customer needs for the purpose of up-selling and cross-selling the company’s products and services’ ensuring that customer satisfaction is maintained and the organizational goals are achieved
·Proffered assistance to customers who have specific inquiries or requests and ensured that every customer’s expectations are met with the highest level of professionalism
·Resolved customer complaints through proactive problem solving solutions and kept them updated about what was being done, creating a long term relationship
·Troubleshoot problems and provided required information using available resources
·Responded in a friendly, supportive, helpful and timely manner to all customers who contacted the company via telephone, in person or e-mail
Call Centre Agent May 2010 – December 2010
Independent Field Advertisers Lagos, Nigeria
Did first level trouble shooting and authentication of account holders
Resolved customers query and Strategically identified customer needs and promptly assisted them
Prompt escalation of customers queries when necessary
Resolved customer complaints through proactive problem solving solutions and follow-ups, creating a long term relationship
Responded in a friendly, supportive, helpful and timely manner to all customers who contacted the company via telephone, by e - mail or in person
Teacher (National Youth Service Corp) January 2009 - February 2010
Creative Minds International Academy Jos, Plateau State.
REFERENCE
1. MR. OLATUNJI OPE
CEO, UNLOCK CONSULTING NIG. LTD.
N0. 1, ADEFOWOPE, OSHODI, LAGOS.
TEL: 080********
2. MR. EMMANUEL IVOEGBA
PROPRIETOR, CREATIVE MINDS INT’L ACADEMY
DADIN KOWA, JOS SOUTH
TEL: 080********
Contact this candidate