Customer Manager
Resume:
Joseph Ricco *************@*****.***
**** ********** ***** **** #**, Bronx NY
Joseph Ricco Resume Page 1 of 2
OPERATIONS / CUSTOMER SERVICE PROFESSIONAL
Skilled and quality-focused professional seeking a key role with an organization in need of a qualified individual with demonstrated ability to provide, customer support experience, and related industry experiences to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels and drive to exceed corporate objectives with a deep understanding of business priorities and skills that will transfer seamlessly to any industry. AREAS OF KEY STRENGTHS
EXCELLENT STRATEGIST - Provide advanced solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.
EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments.
STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while formulating and implementing business solutions to meet a diversity of needs.
INSIGHTFUL AND ARTICULATE - Excellent interpersonal/communication skills. PROFESSIONAL EXPERIENCE
A Team Gas Heat Bronx, NY April 2020-Present
Plumber Apprentice
Assist in boiler, water heater installations and emergency calls 24/7.
Locate and identify leaks.
Repairing or replacing pipes and parts.
Assist with preparing cost estimates for clients.
Helping plumber to ensure that all work is in accordance with federal, state and local plumbing codes.
Cleaning the job site after work is completed.
Answering client inquiries.
Follow plumber’s orders and instructions.
Bronx City Recycling Bronx, NY 2019-2020
Office Manager
Oversee recycling pick-up or drop off materials to ensure compliance with community ordinances.
Assign truck drivers or recycling technicians to routes.
Maintain logs of recycling materials received or shipped to processing companies.
Record details of deliveries or shipments. Prepare bills of lading, statements of shipping records, or customer receipts related to recycling or hazardous material services.
Operate recycling processing equipment, such as concrete crushers and rubber tire loader which is used to sort and process materials.
J&F Auto Collision Inc Bronx, NY 1985-1993
Owner
Manage all aspects of operating an auto body shop.
Inspect and maintain equipment.
Communication with insurance companies and vendors.
Inventory maintenance.
Hire and terminate staff as necessary.
Payroll
Joseph Ricco *************@*****.***
1950 Hutchinson River Pkwy #8K, Bronx NY
Joseph Ricco Resume Page 2 of 2
Prepare estimate.
Hands on assistance with repairs as needed.
Reeves Teletape Bronx, NY 1982-1985
Shipping Clerk
Schedule large shipments and plan logistics to send syndicated TV to various tv stations all around the United States.
Keep files of good shipped and received.
Troubleshoot shipping issues and customer complaints that arise and work to resolve them. Pelham Bit Stables Bronx, NY 1975-1979
Stable Hand Worker
Responsible to feed horses, clean stalls, exercise horses and assist with training.
Handle and care for horses grooming.
Coordinate trail rides for customers.
EDUCATION
High School: Herbert J. Lehman 1982
College: St. John’s University 1982-1983
REFERENCES
References furnished upon request
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