Marketing, Sales, Customer Care
Resume:
Selam Yohannes
Springfield, VA 22152
adjvqu@r.postjobfree.com
SKILLS
Salesforce, Business Acumen, Customer Service, IT, Self-motivated, Problem solving, Team work.
EXPERIENCE
NOOK, Remote - Social Media Intern
AUGUST 2016 - SEPTEMBER 2019
●Assist in the development of strategically positioned social content, with a focus on brand engagement and discovery
●Take ownership of daily content strategy, output, and insights across social channels.
●Pitch and execute content ideas and initiatives
●Manage daily social media calendar
●Own Social Media admin tasks
IAP Worldwide Services, Remote- Customer Care Agent
FEBRUARY 2018- MAY 2020
●Responds to all telephone, walk-in, and electronic inquiries for assistance
●Tracks and monitors service requests to ensure each is accurately completed and closed in a timely manner
●Creates meeting reservations and configures conference rooms in accordance with individual requests
EDUCATION
Old Dominion University, Norfolk, VA - Political Science
SEPTEMBER 2016 - JUNE 2021
GPA: 3.6
AWARDS
Dean’s List
Extracurricular Activities
●Student Government Association (SGA)
●Master of Business Administration Association
●Good Girl Club
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