Assistant Customer
Resume:
Cheyenne Crisp
Advance, NC *****
***********@*****.***
Work Experience
Administrative Assistant
TriSeal - Salem, NC
March 2020 to Present
• Complete daily reports outlining the previous day's shipments and sending reports to all customer service representatives
• Complete daily invoicing for several large customers
• Assist inside and outside sales representatives with entering orders, contacting customers and completing weekly order status reports
• Provide excellent customer service to each customer that calls or emails in Data Entry Clerk
Inmar Intelligence - Winston-Salem, NC
June 2019 to January 2020
• Reviewed work orders and accurately input data into company database
• Stepped in to answer phone calls and assist with other office duties during periods of heavy workflow
• Compiled various types of sales and customer reports for upper management
• Transmitted work electronically to other locations upon request Customer Service Support
State Farm Insurance - Winston-Salem, NC
November 2018 to May 2019
• Established customer relationships and follow up with customers, as needed.
• Provided prompt, accurate, and friendly customer service including but not limited to; responding to service inquiries regarding insurance availability, eligibility, coverage and policy changes, transfers, claims submissions and billing clarification.
• Greeted each customer with a neighborly smile; helping them feel seen, heard and valued. Patient Support Coordinator
ABC of North Carolina - Salem, NC
January 2018 to August 2018
• Register patients and ensure all of their chart information is up to date
• Reconcile daily cash and credit card reports
• Check patients in and ensure they are seen in a timely manner
• Verify insurance and coverages available to the patient Child Care Assistant
Childcare Almost Home Daycare
June 2016 to January 2018
• Supervise and monitor the safety of children
• Communicated effectively with my coworkers and parents
• Established organization and paid attention to details
• Kept records of children's progress, routines, and interest Education
High school diploma
Skills
• Excellent verbal and non-verbal skills
• Demonstrated aptitude for developing new skills
• Proven record of responsibility and reliability
• Dedicated individual; performs above and beyond the standard
• Exceptional ability to multi-task in daily duties
• Time management
• Organization
• Clerical Experience
• Microsoft and Excel
• Administrative Experience
• Order Entry
• Computer Skills (2 years)
• Insurance Verification
• Office Experience (2 years)
• Front Desk (2 years)
• Manufacturing skills (2 years)
• Medical Terminology (1 year)
• Medical Office Experience
• Phone Etiquette
• Microsoft Office (3 years)
• Excel (2 years)
• HIPAA
• Medical records
• Process improvement
• AS400
• Medical Scheduling
• Microsoft Outlook
• EMR systems
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Customer Focus & Orientation — Proficient
June 2020
Responding to customer situations with sensitivity Full results: Proficient
Verbal Communication — Highly Proficient
June 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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