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Desktop Support Store Manager

Location:
Cape Town, Western Cape, South Africa
Posted:
February 02, 2021

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Resume:

SINAWO WILLIAMS

** ***** **** *****, *********, 7750 +27-61-758-**** adjvip@r.postjobfree.com

Name : Sinawo

Surname : Williams

Gender : Male

Date of Birth : 18 December 1996

ID No 961**********

Race : African

Cellphone : 061-***-****

Email Address : adjvip@r.postjobfree.com

License : License (Code 8)

Tax Number : 206*******

Home Language : Sesotho and Xhosa Other Languages : English

Criminal Records : None Nationality : South African

Marital Status : Single

SINAWO WILLIAMS PAGE 2

EDUCATION

Fezeka High School

Matric 2014

Subjects: English

Sesotho Mathematics

Computer Application Technology Physical Science

Life Sciences Life Orientation

Swift Skills Academy

Business Administration 2016

Modules: Communication Training Business Writing Business Skills

Conflict Management Learning Strategies

College of Cape Town

Information Technology Learnership (Demand ICT – Network Technical Support) 2017

Modules: CCNA1 – Introduction to Networks CCNA2 – Routing and Switching Essentials Linux Fundamentals

Cybersecurity Fundamentals IOT (Internet of Things)

Damelin - Mowbray Campus 2020

1st Year ( Part- Time)

Qualification : Diploma in Information Technology

Modules : Programming 1A

Information Systems 1A

Accounting 1A

Networks 1A

End User Computing

Information System 1B

Systems Software

SINAWO WILLIAMS PAGE 3

WORKING EXPERIENCE

G – CITI CAMPUS

IT PRACTICAL IN THE WORKPLACE 2017

LAN Configuration

Wireless Configuration

Remote Access

Mobile Connectivity

Cyber Security

Internet Speed Test

Intro to Project Management

Intro to Business Communication

Silulo Ulutho Technologies (Training Academy)

Facilitator January – April 2018

Facilitating: End User Computer Course

Intro to pc’s

Concepts of ict, effects of ict in society, use graphical user interface environment, operate pc system, keyboard skills,

MS word

Create and edit document, format a document, create tables and columns, merge document

MS excel

Create and edit spreadsheet, solve a given problem, create charts and graphs, creating formulas

PowerPoint

Prepare and produce presentations, edit presentation appearance enhance,

Internet and email

Use graphic user interphase to search the internet, principles of world wide web, enhance, edit email, send and receive email

Sun Slots Shared Services

IT Assistant May 2018 – Currently

Duties:

Arrange with suppliers to deliver stock on the correct dates to meet the clients time frame

Maintain an up-to-date stock list and allocate goods to the required department or users

Provide HR with an access control report from time to time and as per request

Maintain and keep IT Support (Spiceworks desktop support) update with case statuses and a detailed description of how issues were resolved.

Preventative maintenance

Telephonic and desktop support, as well as installing, registering, and troubleshooting problems including 3rd party vendor software.

Administrative responsibilities, which include the addition and maintenance of user desktop, email, and PBX accounts.

Maintain existing IT policies, which define acceptable use of IT assets within the company.

Configure and monitor the status of printer usage and counter readings for financial billing systems, as well as the upgrading of printer firmware and handling the installation of other peripherals.

Provide support to all smart devices

Provide hands on working environment training for users as required

Maintain good relations with suppliers

SINAWO WILLIAMS PAGE 4

Items purchased at best possible prices

IT hardware (assets) available when needed

IT services are running efficiently.

Reference(s)

Name : Zemeer

Surname : Royker

Position : IT Demand Manager

Company : Sun Slots Shared Services

Cellphone 081-***-****

Work : 021-***-**** / 021-***-****

Name : Shadlyn

Surname : Sadan

Position : Group Human Resources Manager

Company : Sun Slots Shared Services

Cellphone 083-***-****

Work : 021-***-**** / 021-***-****

Name : Thandi

Surname : Hangana

Position : Store Manager

Company : Silulo Ulutho Technologies

Cellphone 079-***-****



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