Manager Front Office
Resume:
Curriculum Vitae of Mary-Ann Orian
PERSONAL DETAILS
Surname: Orian
Name: Mary-Ann
Gender: Female
Date of Birth: 13/05/1986
Nationality: South African
ID Number: 860-***-**** 08 7
Contact Details: 071-***-****
Address: 46 Platinum Street
Chris Nissan Park
Somerset West
7130
Email: **************@*****.***
Marital Status: Single
Dependants: 2 (two)
Physical Health: Excellent
Languages: English – speak, read and write (Good)
Afrikaans – speak, read and write (Good)
I am a loyal worker and commit myself to my job 100%. I adhere to the rules and respect my immediate seniors and my fellow colleagues.
I am friendly, well spoken, hardworking, punctual, dedicated and willing to learn and empower myself to successfully meet the requirements of my employment.
EDUCATIONAL HISTORY
School: De Kruine Secondary School
Highest grade passed: Grade 11
Year: 2004
Subjects: English
Afrikaans
Biology
Accountancy
History
Business Economics
ADDITIONAL COURSES
Innkeeper: Hospitality Management School - February 2007
Subjects: Client Relationship Management 1KCRM
Reservations Management 1KRES
Front Office Management 1KFOM
Shopkeeper POSSHOP
Innkeeper: Hospitality Management School - May 2011
Subjects: Customer Relations CRM
Communications COM
Debtors Control FDR
Transactions FTR
Reporting FRE
Reservations HRE
Front Office HFO
EMPLOYMENT HISTORY
1.Checkers Worcester
Period: Jan 2005 – Dec 2005
Position: Cashier
2.Wimpy Cape Gate Kraaifontein
Period: Jan 2006 – Dec 2006
Position: Waitron
3.Aquila Private Game Reserve
Period: Dec 2006 – 2010
Position: Front Office (Reception)
Duties: Reconciling of daily revenues
Handling of daily reception
Cash – Ups
Switchboard
Generation and distribution daily program to HOD’s
Continuously updating F&B and housekeeping of additional arrivals
Confirming reservations
Deal with queries
Room allocations
Checking guest in and out
4.Livewell Suites
Period: 2015
Position: Receptionist
Duties: Greet and welcome all visitors;
Provide professional and hospitative service;
Control sign-in and sign-out register for guests and residents;
Ensure all elements as per the Livewell Villages Quality Manual are applied;
Report any quality control concerns to relevant departments and record in handover book;
Receive and distribute newspapers to all residents and lounges as per arrangement;
Announcing visitors/guests who have appointments with management and or other staff members;
Answering calls in a timely and courteous manner and provide information on all caller inquiries;
Redirecting all incoming telephone calls and taking messages;
Giving instructions to drivers regarding daily trips as received from management;
Oversee the general neatness of reception, front of house, public ablutions and the rest of the club house;
Coordinate access control at the front doors with regards to visitors and residents;
Keep reception desk/area in order and neat e.g. no empty mugs/glasses/other to be left on reception desk, no staff other than receptionist to be “hanging around” at the front desk;
Management of post and the admin register to record all post being received and distributed;
Where applicable, assist in helping the Hospitality Supervisor manage the staff roster;
Ensure that the person allocated to relief you during lunch/tea break is at the desk prior to you leaving
Assisting with other duties or admin which may be reasonably required to be performed from management and control and complete handover book by recording the following:
-Issues for the day/ hand over to next shift
-Service requests from all departments
-Management of attendance (Date/Time visited site)
-Incident reports should there be any
5.Livewell Academy
Period: 18 May 2014
Position: Administrator and Receptionist
Duties: Filing
Diary Management
Ordering of office supplies
Stock taking
All correspondence with clients
Basic administration
Data capturing
Managing housekeeping
Assisted in event planning
Typing and business writing
6.Livewell Villages
Period: 2018 - 2019
Position: Village Administrator
Duties: Generally assisting the office staff in carrying out his/her administrative functions and duties relating particularly but not necessarily restricted to correspondence;
Attending various meetings and the drafting and typing of the minute of such meetings;
Ensure there are flowers and welcome goodie bag for new residents;
Manage the ‘Get to know me’ door cards of all Village residents;
Updating and circulating the Livewell telephone list;
Manage and ordering the stationary for the Village and Head Office;
Conduct the stationary stock count and reconciliation and submit to the Finance Department at the end of every 3 months;
Prepare temporary name badges and assist with uniform and name badge coordination;
Assisting with the Village Manager with duties;
Announcing visitors who have appointments with Village Manager;
Answering and redirecting all incoming telephone calls and taking messages;
Manage bookings of the Boardroom and Coffee Lounge;
Offer guests refreshments while they are waiting for their appointments;
Prepare the Boardroom and arrange for refreshments for meetings if requested,
Ensure that the front of house is clean and tidy;
Manage the HR process and administration of the groomer, receptionist and drivers: Recruitment, Leave, Payroll administration; Duty roster, attendance register, discipline and monthly training; Development and Evaluation;
Manage the Livewell Salon, including stock purchase and stock count;
Secretary of the Workplace Forum, including attending meetings and taking the Minutes; and any administration relating to the Workplace Forum;
Manage the Certificates.
7.Office Supervisor – Current
Administration:
Responsibility for the effective running of the Somerset West Village office;
Ensure that the Service Level Agreements are up to date:
Keeping a copy of all the service level agreements in all the departments
Attending various meetings
Ensure that the music is always on in the Somerset West Village and assisting with compiling of music;
Manage all Velux related issues;
Manage any telephone related issues;
Manage all IT related queries;
Obtaining quotations
Checking the invoices
Ordering of new computers
Arranging for the setup of Printers and manage all printer related queries;
Checking the service level agreements
Ordering of toner
Obtaining quotations when needed
Uniforms
Source the best prices for the uniforms
Keep track of stock in hand
Fitting and ordering of the uniforms
Distributing of each staff members uniform together with the relevant paperwork
Ordering and distributing of name badges
Ensure the archive of residents’ files and data are kept according to the standards of the DOH and DOSD;
Keep and maintain list of all WhatsApp groups in use by all staff members of the Village;
Ensure that the G-Drive is up to date;
Ensure that all Legislation is visible on the allocated areas in the canteen and on the notice boards;
Ensure neatness of all the notice boards of the Village;
Asset control:
Count and keep the asset list up to date
Compile an annual strategic plan for the Village Office
Finances:
Control of petty cash and maintaining an accurate monthly reconciliation for the Village Manager and the accounts department.
Control, record keeping and managing of the Facility credit card;
Manage the office budget and compile the budget for the next financial year;
Invoices:
Receive all the invoices of the relevant departments and ensure that they are signed by the Village Manager before Wednesday 11h00;
Each invoice must be allocated on a spreadsheet and this spreadsheet must be consolidated and sent to the Village Manager on a weekly basis
Work Place Forum:
Ensure the minutes are typed by the Chairperson secretary, approved by you and circulated to all members;
Forum representatives’ travel and attendance incentive;
Ensure that each Workplace Forum representative’s file is updated;
Ensure representation of all shifts and departments on the Forum in consultation with the Secretary;
Work closely with HR during induction to explain functioning of the Workplace Forum and buddy system of Workplace Forum representatives for new employees.
REFERENCES
1.Elizabeth January Front Office Manager Tel: (023-***-****
2.Sean Bennetto Reservations Manager Tel: (082-***-****
3.Mr. B.P Willemse D.S.S.S, P.O Box 164 Tel: (023-***-****
4.Winsie Oosthuizen Academy Manager Tel: (082-***-****
5.Susan Swanepoel Village Manager Work: (021-***-****
Cell Number: 082-***-****
6.Danell Karelse HR Business Partner (Livewell) Tel: (062-***-****
Contact this candidate