Customer Care Personal Assistant
Resume:
OLUWABUSOLA ESTHER AWANI
** **** ******** ********, ****** Estate, Ikorodu Lagos state. Tel: +234********** Email:****************@*****.***
CAREER OBJECTIVES:
An organized, resourceful and results-driven professional seeking to obtain a position in a dynamic work environment where exceptional ability to multi- task, solve problems, work effectively in a team, meet deadlines are required in providing outstanding administrative support to supervisors, managers and to contribute effectively to the growth and productivity of the organization.
BIODATA:
Sex: Female
Date of Birth: 23rd March 1995
Nationality: Nigerian
PROFESSIONAL PROFILE:
• Impeccable communication skills with a great interpersonal relationship
• Reliable and dependable team player with the ability to maintain strict level of Confidentiality regarding office Files
• Ability to understand easily the use of professional perceived software on a computer with minimum supervision
• Willing to travel extensively
• Innovative and enterprising individual with the ability to organize and prioritize work for timely completion
• Effective independent work ability and a high level of team spirit
Ability to learn fast and provide case management and supervision in a cross-cultural environment
Proficient in the use of Microsoft office application
EDUCATION:
B.Sc. University of Lagos, Akoka Lagos State
Botany (Second Class) 2011 - 2016
SSCE The international School Olabisi Onabanjo University, Ogun state
WAEC/NECO 2005 - 2011
EXPERIENCE:
AFRIPRISE BOOKS LTD, OYO STATE
Receptionist 2019 – present
Serve customers by welcoming them appropriately and responded to visitor’s questions professionally and courteously.
Ensure reception area is tidy & presentable with all necessary stationaries & material
Answer, screen and forwarding incoming phone calls
Compile & keep up to date contact details (names, addresses and telephone numbers) that are useful to the organization.
ZILT INVESTMENT FIRM, OYO STATE
Front Desk Officer/Marketer April 2019 – July 2019
Received calls, took down messages and schedule appointments for the CEO
Acted as first point of contact for the company
Attended to clients, collected cash or teller payments and recorded sales in the office.
Sent daily reports, updated daily sales & kept record of money paid into the bank daily.
Marketed company’s services to individuals on the field.
SECURETECH GLOBAL SYSTEM, OYO STATE
Front Desk Officer January 2019 – April 2019
Scheduled and wrote minutes in meeting
Informed visitors by answering and referring inquiries
Organized courier deliveries and sorted out incoming mail
Monitored, controlled and order office supplies.
Prepared correspondence and documents
MUMBASE NIGERIA LIMITED, LAGOS STATE
E-commerce Assistant/Customer Care Rep November 2017 – October 2018
Resolved issues & complaints of customers by clarifying the complaints & determining the cause of the problem plus explaining the best solution to solve the problem via phone, email.
Monitored and tracked customer’s orders after dispatch
Processed customer’s orders through appropriate channels
Received calls, chatted with customers online
Updated company’s website with new items
FEDERAL INSTITUTE OF INDUSTRIAL RESEARCH, (FIIRO), LAGOS
Intern 2014
Supported staff by answering phones, taking detailed notes during meetings, inputting data into the computer and performing other tasks as required
Maintained office equipment & supply inventory
Referee:
Drs Mrs Taiwo Apena
Centre for Enterpreneurship Studies & Lifelong learning,
National Open University of Nigeria,
*******@*****.**.**
Contact this candidate