Office Assistant Customer Service

Shelline Deene

***************@*****.***

914-***-****

#*** ****** ******, ****** *****, PA 18349

Personal Statement: Multi-skilled, self-motivated professional with a combination of customer service and Office skills with 8 years of experience. I possess strong written and oral communication skills. Ability to multi-task and stay organized.

Education:

Luzerne County Community College Nanticoke, PA

A.S Health Care Management (2019-2021)

Honors:

Dean’s List (Spring 2020)

President’s List (Fall 2019)

Phi Theta Kappa (Honor Society) (spring 2020 - present)

Professional Experience:

Amazon, Covington Township, PA www.amazon.com (August 2018 - present)

Fulfillment Associate

Processing, packaging and accurately shipping orders

Organizing stocks and maintaining inventory

Inspecting products for defects and damages

Swissport International Inc. JFK Int. Airport, NY www.swissport.com (July 2017 - 2018)

Passenger Service Agent

Greeting, inspecting & verifying passengers documents

Issue of boarding passes & rescheduling of passengers (if necessary)

Providing administrative support as required

Assist passengers as needed through arrival and check in process

Operate equipment to include the jet way, computer keyboards, & carrier specific reservation/ ticketing software

Cinema Outdoor, Brooklyn NY www.cinemaoutdoor.com (2014 - 2016)

Customer Service/Office Assistant

Answer phones and direct to the appropriate staff member

Monitor incoming emails and answer or forward as required

Type documents, report, fax, scan and copy documents

Maintain office filing and storage systems

Key Skills & Attributes

Excellent communication skills

Over 8 years of extensive customer service & office skills

Knowledge and experience of Microsoft Office

Ability to identify fake documents and multi-task

Ability to handle irate customers with diplomacy

Possess an aptitude and willingness to learn

Flexible & resourceful with an eye for detail

Self motivated with the capability of working collaboratively within a team

Contact this candidate