Farrah Humphrey

Flagstaff, AZ ***** linkedin.com/in/farrah-humphrey adjv7i@r.postjobfree.com

Skills

Onsite and remote services

Customer Service

Linux, Bash, Python, PowerShell, SQL, C++, C#, HTML, and R

Network security systems

Virtual desktops

Attention to details

Education

Northern Arizona University - Flagstaff, AZ

W.A. Franke College of Business

Bachelor of Science: Information Systems Management, Expected in 12/2020

Secretary of International Club

3.3 GPA

Pima Community College – Tucson, AZ

Associates: Business Administration, Completed in 12/2018

Phi Theta Kappa

Work History

IT Student Services Contractor, 08/2019 to Current

United States Geological Survey – Flagstaff, AZ

Configured hardware, devices and software to set up workstations for employees.

Provided solutions to operations issues for users of Windows and Mac, working closely via phone,

email, live chat and web teleconference with end users.

Patch software and installed new versions to eliminate security problems and protect data.

Follow up with clients to ensure optimal customer satisfaction following support engagement and

problem resolution.

Documented all transactions and support interactions in system for future reference and addition to

knowledge base.

Closely collaborated with project members to identify and quickly address problems.

Central IT Desktop Support, 03/2019 to 01/2020

Northern Arizona University – Flagstaff, AZ

Thrived in a fast-paced environment with tight deadlines.

Configured hardware, devices and software to set up workstations for employees.

Provided solutions to operations issues for users of Windows and Mac, working closely via phone,

email, live chat, and web teleconference with end users.

Explained technical information in clear terms to non-technical individuals to promote better

understanding.

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