Account or Project Coordinator, Workforce Management analyst, MS Excel
Resume:
MOHAMMED MOHADDIS
Knowledge of retail, e-commerce and media industry, major customer segments and product types
#**/*, *** * ***** Ex-service men colony R T Nagar Bengaluru: 560032
***************@*****.***
LinkedIn Profile
Twitter/Blog/Portfolio
SUMMARY
Top-performer and motivator who has the added advantage of technology as leverage to achieve timely results. Proven track record of sticking to objectives and making the most out of available resources.
Worked closely with the upper-level management since 2 years, assisted in business plan development, and discovered multiple operations improvement and revenue growth opportunities.
Expertise in creating visually impactful and interactive dashboards using Tableau Desktop, Advanced Excel/Macros.
Good experience with workflow process & program management, stakeholder management, continuous process improvement and good understanding in Agile and Scrum methodologies.
Skills:
Strong verbal communicator
Process improvement strategies
Strategic planning
Good client and prospect communications experience with presentation skills
Microsoft Excel proficient
Dashboards (KPI’s)
Mentoring
Fraud Investigation
Professional Experience
Account Coordinator AKA (Project Coordinator) Deluxe Entertainment Services
JUL '19 – PRESENT
Evaluating clients’ credit data and financial statements in order to determine the degree of risk involved in lending money to them
Preparing reports about the degree of risk in lending money to clients
Ability to identify problems, troubleshoot and deliver strategic solutions to clients
Communicate customer feedback to Marketing, Sales and Product Development teams
Use company resources effectively to grow the business without adding too much expense to the bottom line
Coordinate meetings, calls and demos for the Account Management team
Prepare and send internal communications to critical departments regarding project specs, revisions, and approvals.
Coordinate with internal operations teams and contract with outside vendors and freelancers when applicable.
Works closely with the management team and departmental heads to ensure smooth coordination and flow of communication between all.
Maintain up-to-date scheduling / coordination on database.
Workforce management Analyst Amazon Development Center India Pvt Ltd
NOV '16 – JUL '19
Collect, clean and transform the intraday service level data from multiple business operations team spread across the globe.
Create and provide timely, accurate Intraday service level reports, weekly function level business reports, capacity shrinkage reports and occupancy reports to senior leadership team (SLT) for better decision making by import data. Create dashboards for Staffing, Scheduling, Seat Utilization and Capacity Planning using workforce tools, MS Excel, Macros.
Perform weekly variance analysis by considering forecasted data, planned capacity, incoming and resolved orders and build action plans to bridge the variance found by driving changes to capacity, up skill resources to ensure preparedness for the upcoming weeks to deliver as planned.
Develop the strategic and operational workforce plans for both short-term and long-term staffing requirements by generating and publishing performance reports.
Drive effective utilization through strategic resource allocation, manual assignments, selective overtime hiring, alert mechanisms, monitor adherence issues, and managing ad-hoc NPT requests to drive productivity.
Perform root cause analysis for the service level misses and report it to the operations management team
Projects
Project name: E-Commerce Sales Dashboard – Excel dashboard to analyze histogram, user control combo box & charts.
Tool: MS Excel
Sales dashboard designed for online E-Commerce Company to analyse the sales based on Various product categories. Have added user control for product category, so users can Select a category and can see the trend month-wise and product-wise accordingly.
Education
B.E (Electronics and communications) R L Jalappa institute of technology
SEP '12 – JUN '16
Languages known - English, Urdu, Hindi, Kannada, Telugu, Tamil.
UNIVERSITY: Visvesvaraya Technological University, Belgaum.
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