Chemical Engineering Service

Richard A. Sanni

*****@****.*** 862-***-**** Newark, NJ

Qualified IT Professional with 6 plus years of total experience and with 5 years of experience in ServiceNow Administrator and Developer. Good knowledge about ITIL standards, which are helpful in the development and customization of ITSM Applications.

ServiceNow Development & Administration, Business Rules, UI Policies, Client Scripts, ACLs, Workflow

Activities, Web Development & Design, Client Scripts, Ul Actions, UI Pages, Data Policies, Script include, JavaScript, Bootstrap, AngularJS, Glide AJAX, Integrations, JSON, RESTful API's, ServiceNow Service Portal, CMDB,DOM, HTML5, CSS3, XML, Python, Java, AJAX, jQuery, R, Command Line. Node.js, SaaS, React/Redux

PROFESSIONAL EXPERIENCE

Chemtech Environmental Inc - Scion Technical Staffing, NJ 10/2018 – 10/2020

ServiceNow Developer/Administrator

Implemented new requirements on the ServiceNow platform as per ITIL best practices.

Configured CSM Portal (external and internal), Agent Workspace, HR implementation.

Provided detailed guidance and consultation in solution to project tasks, request fulfillment, and incidents when required including Release Management, Vulnerability Response.

Created, maintained, and enhanced Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and Active Directory Profile synchronization.

Created and maintained Forms, Reports, Views, Workflows, Groups, Roles, and created custom Roles where necessary.

Built service requests from customer requirements including requests, request items and tasks using workflows to implement the fulfillment processes.

Activated plugins, work with UI & data policies, business rules, access control lists, alerts & notifications, import & update sets, Script Includes and Scheduled Jobs.

Created, maintained, and enhanced team Dashboards and reporting, including scheduled reports with dashboards in ServiceNow modules, Demand Management and Investment Portal.

Created and configured Notifications, UI pages, UI Macros, Script Includes, Formatters in ServiceNow.

Loaded, manipulated, and maintained data between ServiceNow and other systems like JIRA.

Created and configured Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each.

United Parcel Services - Remedy Intelligent Staffing LLC, PA 04/2015 – 04/2018

ServiceNow Administrator/ServiceNow Developer

Customized Incident Management, & Change Management with extensive knowledge on Content Management System.

Responsible for building scalable, effective solutions both in ServiceNow and through interfaces to other third-party tools.

Worked on huge Workflow design for on-boarding and off-boarding of a partner/ employee/Contractor based on the requirements provided by the teams.

Good experience in Create Web services (Inbound) (SOAP Message and REST Message), Publish and Provide Security Access to external systems using ServiceNow. Consuming Secure Web service (Outbound) using ServiceNow.

Experience in Implementation of Workflow Problem Management, Change Management, and Service Catalog on various business applications.

Very good experience in UI development experience within ServiceNow working with JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules.

Worked with Apache Jelly to create various kinds of UI pages and UI Macro templates.

Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.

Created roles that provide selective access to Service Now and then assigning these roles when a user needs to access functionality. This helped a lot in maintaining privacy between users and the system.

Customized various Business Rules, Client Script, Script includes, UI Actions, UI Policies, UI Actions.

Created Update Sets to migrate customizations from one instance to another instance.

Configured SMTP and POP3 standard Email configurations in the ServiceNow instance, along with setting up Email Templates and Email Notifications.

The Dow Chemical Company 05/2012 – 04/2015

Chemical Process Engineer

Successfully developed, scaled up and commercialized multiple polymer products.

Performed lab scale reactions and optimized processes based on applications data and customer interactions; scaled from lab to pilot scale for customer sampling.

Coordinated with Commercial, R&D, Manufacturing, Supply chain, Tech service personnel across all regions to ensure successful transfer of new products from laboratory to commercial production.

Coordinated and provided guidance and technical support; performed troubleshooting using six-sigma methodology.

Education/Certification

Bachelor of Science in Chemical Engineering

New Jersey Institute of Technology - Newark, NJ January 2012

Associate of Science in Computer Science

Essex County College - Newark, NJ January 2009

KEY TECHNICAL SKILLS

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