Customer Service Data Analysis Deep Dive Analysis Data Validation

SUMIT SAINI

************@*****.*** • C: 510-***-****

An aspiring M.B.A. student looking for a position of Business Analyst to start a professional career, gain new skills, and apply knowledge of Data Analysis and Validation to support business decision making and promote process improvement. An inspired junior professional, ready to initiate data-driven changes to improve business efficiencies and add value. A talented team leader with experience in Retail Sales, Health Care Accounting, and Security Assurance.

• Skilled in establishing a good rapport with both clients and team members to translate business needs and market opportunities into technologically feasible and revenue-generating ideas.

• Knowledgeable of the main data analysis methods and techniques to confirm business solutions are financially and functionally reasonable. Experienced in Accounting that largely helps in budgeting and forecasting.

• Develop and track business metrics to facilitate the improvement of business processes, products, and services.

• Able to create detailed business plans, strategies, and reports based on quality assessment and data analysis. CORE SKILLS AND COMPETENCIES

• Customer Service

• Data Analysis

• Deep Dive Analysis

• Data Validation

• Business Process Improvement

• Cross-functional Coordination

• Business Analysis

• Project Management

• Budgeting and Forecasting

• Risk Management

• Metrics and Reporting

• Business Administration

• Leadership and Training

• Operations Management

• Safety and Security

WORK EXPERIENCE

SECURITY TEAM LEAD, ALLIED UNIVERSAL (FACEBOOK), Menlo Park, CA (June 2016 – Current) Lead the team of 25+ Facebook Security Officers, ensuring personnel safety and securing entrances and exits to buildings, by directing their performance and managing aspects like scheduling, pay rates, mandated state training, and SOPs update.

• Provide general surveillance, respond to company alarms, detain and remove offenders.

• Compile daily activity reports, inserting data about all security incidents on-site, including the potential ones.

• Handle daily escalations within multiple facilities as well as manage various security emergencies when needed, utilizing advanced conflict resolution skills.

• Escort executive personnel to and from various events, ensuring their safety and security. ACCOUNTS PAYABLE SUMMER INTERN, STANFORD HEALTH CARE, Palo Alto, CA (June 2018 – Aug 2018) Worked under the close supervision of existing accounting staff and performed accounts payable duties. Maintained and regularly updated AP spreadsheets to correct pipeline as well as resolved accounting conflicts when requested.

• Confirmed invoice and purchase orders accuracy and payment by checking electronic medical records and communicating with big-name vendors such as Johnson & Johnson.

• Ensured alignment of document information in the Optical Character Reorganization System.

• Managed employee reimbursements and ensured compliance with Stanford Health Care protocols. SALES ASSOCIATE, MICHAELS ARTS AND CRAFTS, Fremont, CA (Aug 2014 – May 2016) Provided exceptional service to all customers by listening to their needs, offering products to meet their preferences, and graciously handling their issues with or without the help of the management team.

• Demonstrated excellent product knowledge, introducing various promotions and opportunities to customers, directing them to merchandise, and cross-selling products to maximize profits.

• Operated the cash register, managed transactions, and processed return orders in a timely and efficient manner.

• Maintained an orderly appearance throughout the sales floor, organizing displays to improve customer engagement with the merchandise.

EDUCATION, CERTIFICATIONS, AND PROJECTS

M.S. in Business Administration, M.B.A., California State University East Bay, Hayward, CA Ongoing Operations and Supply Chain Management

B.S. in Business Administration, California State University East Bay, Hayward, CA June 2020 Marketing Management

Marketing Strategy Simulation: Bikes, Marketplace Simulations May 2020 Mimic Social Certificate, Stukent Certification Oct 2019

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