Samantha White

Victoria, MN ***** adjv2i@r.postjobfree.com cell 952-***-****

CORE LEADERSHIP COMPETENCIES

Dependable and goal orientated Excellent organizational and problem-solving skills Management of multiple projects concurrently Strong process improvement skills Attention to detail Quick learner Time and relationship management skills

PROFESSIONAL EXPERIENCE

New Perspective Senior Living, Waconia, MN

Assisted Living and Memory Care November 2020 - Present

Communicate and interact in a professional, respectful, and hospitable manner

Assist with daily personal and medical care routines according to individual care plans

Provide physical fitness, brain fitness, and social/spiritual enrichment activities

Observe residents and report to nursing any changes in physical, mental, and emotional condition

Record proper medical and health documentation per established procedures

Ensure proper cleaning and sanitation of equipment and living areas

Promote teamwork, laughter, and happiness every day

Good Samaritan Society, Waconia, MN

Senior housing and services, rooted in God’s love

Certified Nursing Assistant August 2020 – November 2020

Respond to patient alarms and needs-assessment requests to identify course of treatment.

Document patient intake and dietary requirements.

Document activities and record information in ERM system.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.

Document information in patient charts and communicate status updated to interdisciplinary care team

Exhibit compassionate care and communication regarding issues surrounding death and dying.

Used mobility devices and equipment to transport patients.

Facilitate activities of daily living, including personal hygiene management, feeding and ambulation.

MRCI WorkSource, Chaska, MN

Private, non-profit organization that serves individuals with both client direct services and center-based employment.

Direct Care Provider July 2010 to Present

Focus on direct care for clients.

Improve social skills for clients and the ability to assess situations.

Discover the importance of recognizing behavior as a form of communication.

Lululemon, Bloomington, MN

Athletic Apparel Retailer

Educator October 2019 – June 2020

Provided guests with world-class ‘education' and guest experience in the areas of product, culture, and community by speaking authentically about product use through my own experiences.

Demonstrated the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staff.

Received and processed stock received from warehouse.

Assisted in preparing the store for the day by replenishing garment styles and merchandising.

CH Robinson, Eden Prairie, MN

A global logistics company with their people, processes, and technology improve the world’s transportation and supply chains, delivering exceptional value to our customers

Account Manager October 2017 – October 2019

Oversaw the productivity and training of an Account Coordinator.

Increased margins by 24%.

Supervised material flow, storage and order fulfillment claims.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.

Updated account plans based on changing markets, customer conditions and competitor activity.

Maintained positive and productive relationships by performing location visits.

De-escalated customer issues and concerns with prompt follow-thru.

Managed and retained 2 existing client accounts.

Connected with current customers to assess satisfaction, determine needs and offer new services.

Achieved client loyalty through quality, productivity, service and proactive management.

River Valley Dance Academy Chanhassen, MN

Dance studio

Dance Instructor June 2017 to Present

Develop, grow, and instruct dance students age range 10 – High School.

Lead 3 classes a week.

Grew classes over 100%.

Communicate effectively with parents and other instructors.

Build trusting relationships with dancers, other instructors, studio owner, and parents.

Work 1-1 with students and help improve their skill and confidence through individual dance lessons.

Collaborate in team-based environment to uphold quality and continuity of service.

Evaluate student progress and adjust lessons to foster progress.

Creative Care for Reaching Independence (CCRI), Moorhead, MN

Supported Living Services offering individualized services to people with disabilities.

Direct Support Professional March 2016 to April 2017

Provide care to a variety of age groups and disability categories.

Assist with living care and healthy lifestyles.

Plan social events and community outings.

Assigned most difficult behaviorally challenging clients, due to excellent problem-solving skills and ability to handle high stress situations.

Communicate with other staff members, clients, and clients’ families, along with supervisors.

EDUCATION

North Dakota State University, Fargo, ND

Bachelor of Science: Management Communication August 2017

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