SUMMARY OF QUALIFICATIONS

Customer Service professional with over 4 years of experience in the retail industry

Good interpersonal skills with ability to interact with people from different backgrounds

Commitment to providing superior customer service; effective verbal and written communication skills

Ability to plan, exercise sound judgement and make timely decision; able to meet store and customers’ expectations; efficient, organized and neat with the ability to record keep

Able to cope effectively with changing situations on the sales floor; able to lift heavy packages

Demonstrated accuracy and efficiency in processing the customer order

Capable of working effectively as an individual and as part of a team

Strong time management skills; pick up instruction quickly

Computer proficiency: MS Office, Internet and email; Additional Languages: Tamil

EMPLOYMENT HISTORY

Merchandiser December 2014 - February 2018

Shoppers Drug Mart, Toronto, ON

Organized backroom product and followed Backroom Inventory Management (BIMI) processes

Expert in assigned areas of product inventory, product placement, expiry dates, promotion, etc.

Maintained Store Standard pertaining to image and trends in store

Ensured product displays are consumer focused and “shoppable”

Maintained a neat and organized backroom according to principles of backroom organization

Ensured proper documentation is completed with respect to the receiving and return of goods

Supported Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards

Took initiative to acknowledge and assist customers in the aisles; answered inquiries regarding location of product, rainchecks, as well as PC Optimum

Complied with all health and safety regulations; complied with all Store Standards; complied with loss prevention policies and procedures and ensures they are executed throughout the store

Performed other duties as required including Cash duties

Truck unloader and loader June 2013 - August 2013/ May 2015 - September 2015

Nike Warehouse, Toronto, ON

Lifted boxes of various items on and off a conveyor system; Loaded and unloaded trailers

Stacked boxes on sets of wheelies and/or racks

Loaded and unloaded vehicles

Completed end of day general cleaning duties in order to maintain cleanliness of dock area

Paper Delivery February 2011 - May 2012

The Scarborough Mirror, Toronto, ON

Navigated streets and delivered newspapers as per the assigned territory

Assembled newspaper packages if needed

Greeted customers and work efficiently to ensure timely completion of the work assigned

EDUCATION

Bachelor of Science in Kinesiology Degree 2013 - in progress

York University, Toronto, ON

High School Diploma 2013

Stephen Leacock, Toronto, ON

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