IT Manager

Kevin D. Potts

541-***-**** ● adjuvb@r.postjobfree.com

Summary of Qualifications

● 25+ years’ experience in the Information Technology field with expertise in management and leading others

● Dedicated hard working individual with communication and interpersonal skills to work with all levels of any organization

● Exceptional abilities with project design such as network architect infrastructure and LAN/WAN

● Ability to create loyalty among teams, and an outstanding motivator to drive business successes

● Strong technical and business acumen

● Deadline and results driven manager

Professional Experience

OOGP Grants Pass, OR 1/15 – Present Information Technology Manager

Spearheaded the IT systems architecture and implementation that enabled OOGP to grow from a small optical services company into a national managed care provider.

● Designed and implemented infrastructure strategy for new insurance processing system, Help Desk call center, and EDI processing of claims.

● Directed and managed all technology needs for a diversified company with over 200 employees in 4 states.

● Planned and managed a technology budget of up to $400k annually.

● Hired, trained, and supervised a technical team of 9 employees.

● Led the transition from a server-based model to a virtual server model that resulted in savings, increased data redundancy and more efficient processes using Hyper-V software.

● Reduced costs by $90,000 in first year, renegotiated contracts, and consolidated vendors

● Established SLA for users of IT Help Desk and training functions

● Managed and implemented recovery processes in accordance with the organization's disaster recovery and business continuity strategies

● Planned and implemented the PC LAN migration to Windows 10 environment for a Global Desktop standard.

● Secured access through firm settings in the firewalls, administrative password, switches and group policy

● Incorporated anti-virus server/client with secure firewall not allowing any attacks on any server/desktop system since incorporation.

Siskiyou Community Health Center Grants Pass, OR 8/09 – 1/15

Information Technology Administrator

● Responsible for training and overseeing on-site software and design changes to existing infrastructure.

● Served as Windows 2003/2008 professional administrator.

● Responsible for departmental operations and financials including workforce planning, purchase orders, travel controls, and all hardware or software related purchases.

●Active Directory 2008 integration, managing group policy, Outlook server, and SQL admin.

● Configured TCP/IP, DHCP, and DNS. Prepared audit Policy and privileged access policies.

● Development of integrated Asset Management tracking capabilities.

● Programmed and serviced new ruckus wireless access points

Affiliated Computer Services, A Xerox Company Colorado Springs, CO 12/05 – 07/09

Information Technology Manager

● Integral member of aggressive site ramp-up to include set up and maintenance of over 500+ PC’s. ● Responsible for supervising technical staff, training and overseeing all on-site software and design changes to existing infrastructure.

● Established stringent technology budget resulting in huge cost savings for corporation of over $130k over the course of 6 months

● Implemented research and proposal program for all capital expenditures in regards to the acquisition of new technology equipment and IT expansion

● Fulfilled all duties of a System Administrator role such as operating system installs, server maintenance and network build outs

● Spearheaded site readiness for SOX (Sarbanes-Oxley) audit

● Developed and implemented processes for SOP to be utilized by organizational leadership

iBAHN – Boston, Massachusetts 12/98 – 5/05

Northeast Information Systems Manager

●Designed deployed and serviced multiple HSIA systems including DSL, PNA, Ethernet, TUT systems, Cisco LRE, and wireless.

●Offered support in a 24x7 environment performing a multitude of tasks including system builds/configuration, data center/LAN build outs, programming network hardware and troubleshooting of any problems.

●Provided all levels of on-site conference support to over 60 medium-to-large sized hotels and their clients and guests all over the New England Area.

●Supported various VPN software for clients using Cisco, Nortel, Shiva, Microsoft, Equinox, Sonic, Checkpoint, Nortel, Soft stone, Watch Guard, and many more.

●Configured NAT and port filtering for various guests to enable hardware (Sonicwall /Cisco concentrator series /Flow point) to allow secure remote access for client partners.

●Built out and configured various servers/ Head End Processors (HEP), Cisco 2600 series routers, Cisco 2900 series switches, SMC 6700 series switches, and various proprietary owned equipment.

●Programmed and serviced wireless internet access for clients and guests, using WPA encryption. Installed and serviced Colubris, Cisco, Intel, & Symbol Access Points

●Phone frame interface for VoIP and DSL technologies, including 66, 110 and Bix interface.

● Testing and troubleshooting of T-1, DS3 circuit outages and impairments

● Managed 6 team members, schedules, expenses, and time allocation

Education

Northeastern University Boston, MA:

Bachelor of Science - Computer Science

Weber State University Salt Lake City, UT

Management Training Courses

Advanced Technical Center Salt Lake City, UT

● Cisco Certified Network Administrator (CCNA)

● Microsoft Certified Systems Engineer (MCSE)

● Certified Novell Administrator (CNA)

Professional Certifications

CCNA

MCSE

Extensive 802.11 Wireless Network Design and Deployment

Client-Server (Windows Platforms)

TCP/IP

Device Imaging with WDS, RIS

Visual Basic

Microsoft Office

Microsoft Visio

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