Customer service representative
Resume:
Jillian Francis
Long Road District, Muirton Pen P.A
Portland
Jamaica W.I
*****************@*****.***
Tel:876-***-**** / 876-***-****
Objective
To provide the best possible service in any industry by exceeding and meeting all demands which I believe would prove beneficial and hence, make a significant contribution to an organization’s continue growth and development.
Education
October 2018- 2020 College of Agriculture, Science and Education
Centre of Occupational Studies, Associate Degree in customer service
Diploma in Hospitality and Tourism Management Program
(HTMP)
September 2013- July 2018 Happy Grove School
Caribbean Secondary Education Certification
Mathematics III
English A III
English B III
Integrated Science III
Information Technology II
Social Studies III
Caribbean History III
City and Guilds
Level
Mathematics 3 Distinction
Experience:
November 2020- February 2021 Labour Market Information system Britney school supplies and more
Customer service representative
Give customers information about products
Help customers understand the various products
July 2019- August 2020 Tourism Product Development Co. Ltd Essie store- Portland
Customer service representative
Assisted with products and services.
Permitted response in effective manner
Managed customers inquires
Identified and assessed customers needs to achieve satisfaction
Sold products and services
April 2019 National Integrity Action (NIA) and Citizens Action for Free and Fair Election Observer
Monitored the opening of poll station
Detected and wrote issues
Observed and reported
August 2018 National Youth Services Program
Fair Prospect High School- Portland
Assistance
Filed papers and documents
Registered students
Sorted and distributed student reports
Advised on institute information
December 2017 Manchioneal Constabulary force- Portland Voluntary service
Filed paper and documents
November 2016 - 2019 Manchioneal Seventh day Adventist Church- Portland Assistant Secretary
Recorded personal data
Accounted deposits and contributions.
Calculation for financial gathering
Skills and Abilities:
Good communication both oral and written
leadership qualities
Computer literate( Proficient MS word, Excel and power point)
Ability to work under pressure
Time management
Decision making.
Exceptional interpersonal skills
Achievements:
Certifications
American Hotel & Lodging Educational Institution (AHLEI) Hospitality and Tourism Management Year 1 Certificate (November 2019)
City and Guilds level two (II) Customer Service Certificate and digital badge( April 2019)
Etiquette and protocol Training Certificate ( Pending)
Delaware state university professional Development and professional dining service/server Certificate and a digital badge( Pending)
National Integrity Action (NIA) and Citizens Action for Free and Fair Election of Participation Certificate ( April 2019)
Reference:
Mr. Davis
Teacher / J.P
Cottage #7, Happy Grove
Hector’s River P.O
Portland
********.*********@*****.***
Mrs. Smith-Bailey
Teacher
Lot 58 Coral Ave
East Prospect housing Scheme
Morant Bay P.O
St Thomas
***********@*****.***
Contact this candidate