Manager Social Media

Susie Kong

Chicago, IL

Ph: 630-***-**** • **** S. Halsted St. Chicago • Email: ****.*********@*****.*** Education

Purdue University: School of Education (West Lafayette, IN) 1996-2000 B.A. in Primary Education; Dean’s List

Johns Hopkins University: School of Communication and Non-Profit Management (Baltimore, MD) 2017-2020 M.S. in Communication Sciences and Non-Profit Management Experience

BDO, USA 2018-Present

Operations Lead, Chicago, IL

• Facilitates the scheduling process: Schedules interns, associates and senior associates for work assignments based on skill level, industry knowledge and experience, availability and preference

• Utilizes Firm software, such as Lineup, to effectively manage the schedule process

• Identifies key measurement factors to effectively allow for planning of future staffing needs

• Acts as the primary point of contact for unassigned staff; proactively identifying assignments to ensure productivity

• Monitors and evaluates the business line’s productivity through analysis and reports

• Prepares comparisons to forecast and prior year results at the individual and group level

• Identifies irregularities in monthly, quarterly and annual results, and investigates accordingly

• Assists in the forecast process to quantify resources needs Proactively investigates and identifies why forecast is not being met

• Provides management discussion and analysis regarding monthly revenue forecasts

• Maintains partner yields and gains, and reports to OMP

• Act as liaison between staff, seniors, management and partners for logistical and process concerns, trainings, etc. Northwestern Settlement 2018

Grants Manager, Chicago, IL

• Manage and grow portfolio of foundation and government grants

• Coordinate with program staff to prepare and submit all grant reports and letters of inquiry

• Cultivate new initiatives with program directors as grants arise

• Establish prospective funders through research, written solicitation, cold calling, and team support Donor Stewardship

• Maintain institutional funder files in Total Info database and report out to management

• Coordinate site visits with internal staff and manage relationships with program officers

• Assist development staff with corporate volunteers and events and participate on Resource Development Committee Envision Unlimited 2016-2018

Development and Communications Administrator, Chicago, IL

• Lead successful integration of new Customer Relationship Management (CRM) system and Donor Management Software

• Generated monthly and annual revenue reports for the executive team and organized donor gift tracking and acknowledgements

• Managed donor event project planning and evaluated inventory of individual interest in the agency

• Arranged Individual Annual Plans for CEO and Board Member tactical meetings and submitted financial reports for fundraising events

• Project manager for the Annual Appeal Campaign including creation and sustainment of board and solicitation lists and varying letters

• Board liaison for planning committee and managed logistical support for fundraising events

• Prepared monthly e-newsletters and maintained website, social media posts, organizational emails, and press releases

• Approved stories, pictures, and videos for distribution. Crossing Borders Organization 2005-2016

Financial Officer/Volunteer Manager, Chicago, IL

• Recruited, trained and prepared missionaries dispatched to the field

• Presented Crossing Borders information and the state of affairs in North Korea at conferences, corporations and churches

• Maintained financial data through Quickbooks and Deposit funds obtained through fundraising

• Planning manager for yearly fundraising events

• Visited orphan and refugee sites for safety and quality control

• Brainstormed and strategized future for refugees and orphans under our care as we develop and implement new initiatives Certifications and Skills

• Initial Teaching License (2000) • Microsoft Office (Word, Excel, PowerPoint) • Raiser’s Edge

• Yoga Teaching License (2015) • Quickbooks • PeopleSoft

• Go File Room • Dynamic Microsoft CRM • LIneup

Activities

• Kappa Delta Pi Educational Honor Society • Adoptee Society • Praise Team Member (lead singer)

• Yoga Instructor • Crossing Borders Ministry Volunteer • World Vision sponsor and volunteer

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