WORK EXPERIENCE
Volunteer
Maryland Department of Natural Resources; The Pennsylvania State University; Habitat for Humanity Susquehanna; Armstrong Utilities (cable company) - Various - PA and MD July 1993 to July 2018
Assisted in tagging wild geese; found homes for an overabundance of animals; located Civil War veteran for owner of cable company (his great-grandfather)
Call Center Representative
Burpee Seed Company; AARP Pharmacy Service; Sak`s Fifth Avenue; Comcast - Various - PA and MD January 1993 to December 2017
Received incoming telephone calls to take customer orders; sold upsells; worked with other sales representatives to achieve sales goals
At Burpee Seed Company was one of top part time sales representatives New Business Development/Telemarketer B2B
WNPV Radio - Lansdale, PA
November 1997 to June 1998
Made outbound telemarketing telephone calls to local businesses to increase sales Worked successfully and efficiently with two outside sales representatives Senior Technical Recruiter
Witthauer Associates, Ltd. (employment search firm) - Chalfont, PA April 1987 to October 1997
Found jobs for engineers using inside and outside sales, people and communication skills; prospected weekly for new business in the Philadelphia and New Jersey markets ANN
AYDEN
NEW BUSINESS DEVELOPMENT/Telemarketer B2B/Sales
Abingdon, MD 21009
********@*****.***
443/922-9268; please call me at this telephone number Authorized to work in the US for any employer
EDUCATION
B.S. in Communications
Clarion University of Pennsylvania - Clarion, PA
September 1971 to June 1975
SKILLS
• Punctual (10+ years)
• Team Player (7 years)
• Telemarketing (10+ years)
• B2B Sales (7 years)
• Inside Sales (5 years)
• Business Development (7 years)
• Recruiting (10+ years)
• Upselling (5 years)
• Salesforce (Less than 1 year)
• Cold Calling (8 years)
• Outbound Sales
• Customer Relationship Management
ASSESSMENTS
Call Center Customer Service — Familiar
November 2020
Applying customer service skills in a call center setting. Full results: Familiar
Customer Service — Familiar
November 2020
Identifying and resolving common customer issues.
Full results: Familiar
Sales Skills — Proficient
December 2020
Influencing and negotiating with customers.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ADDITIONAL INFORMATION
SKILLS SUMMARY: Reliable, Punctual, Team Player, Strong Work Ethic, Reliable Car First job: Church organist at age 16, St. John`s Lutheran Church