Sales Manager

Personal Information

Surname/ First names OKECHUKWU, IKENNA PATRICK

E-mail ******.********@*****.***

Telephone

Mobile: +234-706-***-****, 080********

Excellent Knowledge of basic e-Products and E-banking processes

An experienced Treasury Business Strategist and Relations Manager.

Intermediate to professional knowledge of Computing, SQL, JAVA, Software support, Server administration and support

IT-Project implementation skills.

Strong problem-solving, analysis and troubleshooting skill.

Result oriented and good team player

Independent and self-motivated with excellent research skills.

Highly organized and detail oriented; able to prioritize and complete multiple tasks and follow through to achieve goals.

Work experience

Dates

Name and address of employer

Occupation or position held

Main activities and responsibilities

September 2017- June 2019

Fidelity Bank Plc - Consumer and Commercial Banking Business Developer – Corporate and Retail Products.

Developing go-to-market strategy and execution for the Bank’s retail and corporate customers in a specified regional Bank.

Generate quality Asset and Liability that impact on the Banks PBT

Ensure adequate adherence to Credit policies, processes and procedures.

Participate in all marketing plans and strategy development initiatives of management that will increase the market share/market penetration of the Bank.

Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.

Improve and grow the market share of the Banks electronic Product and Services.

Recognizing and providing sales team with the necessary expertise to sell the product at the regions.

Drive adoption, migration and support for Retail and corporate Solutions – PoS terminals, Payroll/Payment and Collections, corporate Online Banking, Online Banking, Instant Banking.

Partaking in design of customer issues resolution process and follow-up with relevant stakeholders to ensure all customer issues are resolved on all products and services.

Continually re-assess the ease of use and effectiveness of electronic service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience.

Monitoring of transaction trends to identify when transactions volume and counts are on the decrease and to take actions accordingly.

Responsible for adopting various means to improve product awareness, capacity building and development among the sales teams at the regional Bank and amongst customers.

Regularly conduct market research activities to assess customer attitudes to the current product range and new product introductions.

Hold regular reviews and communication with sales team to provide analytic Information and solicit feedback on how to effectively improve regional E-Banking performance.

Adhering to and ensure compliance of all business transactions to the set standards of the Bank and Regulatory Authorities

Dates

Name and address of employer

Occupation or position held

Main activities and responsibilities

Dates

Name and address of employer

Occupation or position held

Main activities and responsibilities

March 2015 – August 2017

Fidelity Bank Plc - Treasury Division.

Liquidity Manager, Money Market Trading & Asset and Liability Management LCY/FCY (ALM)

Maintained a strong presence in the Inter-bank local and foreign currency markets.

Trading in the local and offshore inter-bank markets; and development of daily trading strategies to drive income.

Local & Foreign Currency Balance Sheet Management and computation of relevant regulatory ratios.

Monitoring of the banks liquidity, providing for Treasury Traders’ funding requirements as well as ensuring adequate funding of the banks position in all currencies.

Investing the Banks Local and Foreign Currency excess liquidity optimally, sourcing for the cheapest sources of funding for the bank’s position; and preparation of the weekly Cash flow projection report.

Preparation of the bi-monthly ALCO report.

Conducting market analysis and preparing weekly interest rate report in line with market expectations.

Surveillance-competitor and market analysis and fact gathering on initiatives and strategies.

Ensure proper funding of the bank’s Assets whilst maintaining adequate liquid Assets.

Provide cash forecast based on daily balances from accounts FCY.

Closely follow up on affiliates account balances by ensuring that the accounts are adequately funded at all times and reconciliation of the accounts.

Ensure that the bank’s funds are invested at maximum returns with minimal risk exposure.

Liaise effectively with Treasury Sales team/ FX trading desk for funding of dollar cash purchase.

July 2014 –February 2015

FIDELITY BANK PLC-– E-Banking Division

Product Manager

Product identification, usability and feasibility.

Interfacing with the business, technology and user experience.

Product optimization and maximization of return on investment.

Develop go-to-market strategy and execution for E-Payment solutions for Corporates

Develop strategies to build awareness and adoption of the E-Payment solutions

Responsible for providing sales team with the necessary expertise to enable them to sell the product.

Follow-up with stakeholder to ensure all customer issues are resolved

Carrying out needs analysis to identify customers’ needs to achieve improved user experience

Serves as a subject matter expert and engages in support role when necessary.

Asses the ease of use and effectiveness of Electronic Payment platforms used by corporates and make recommendations that will enhance efficiencies, and improve the overall experience for our customers

Adhere to and ensure compliance of all business transactions with all regulatory standards

Monitoring of transaction trends to identify when transactions volume and counts are on the decrease and to take actions accordingly.

Responsible for adopting various means to improve product awareness among the sales teams bank wide.

Regularly conduct market research activities to assess customer attitudes to the current product range and new product introductions.

Regular communication with sales team to provide support on how to effective provide services to our customers.

Recommendation of solutions to address Corporate customers Ebanking needs

Lead the development of training plans for the sales teams on new offerings. Dates

Name and address of employer

Occupation or position held

Main activities and responsibilities

Dates

Name and address of employer

Occupation or position held

Main activities and responsibilities

Education and Training

Dates

Title of qualification awarded

Name of Institution

Dates

Title of qualification awarded

Name of Institution

Certifications

Accomplishments

April 2010 - June 2014

FIDELITY BANK PLC— E-Channels Management and Integration Division / Business support - Senior Analyst-Virtual Banking

Electronic product development and management.

Database Manager & Process re-engineering specialist – Fidelity PayGate® re- engineering project, Fidelity Internet Banking NIP Integration, Fidelity e-Collection & e- payment workflow re-engineering, Money transfer.

Over 5years hands-on experience in Software Systems Integration and Technical Support of E-Banking Solutions including; Mobile Banking/Mobile Money, Electronic Funds Transfer EFT, Pay-outlet, e-Collection and Mass Payment applications.

Oversee Internet Banking and the Mobile Payment platforms administration and support.

Oversee e-Payment and collections administration and support.

Quality assurance of Electronic products.

Support engineer on all electronic products of the bank.

Server management and Administration of users

Administration, Support and Issue Resolution of all web-based Applications

Project Management.

Excellent understanding, and process design of Inter-bank settlement processes for EFT solutions.

April 2009- Feb 2010

FIDELITY BANK PLC - E-Channels Management and Integration Division / Business support-Support Engineer (NYSC)

Administration, Support and Issue Resolution of Electronic applications and systems of the bank (Internet Banking, Mobile Banking, Payroll Solutions, Money Transfer application).

January, 2016.

Master of Business Administration (Management).

University of Lagos.

October 2004- September 2008

BSc. Banking and Finance (Second class Lower).

Nnamdi Azikiwe University, Awka.

The Fundamentals of Digital Marketing – Google – July 2020

Managed, maintained the unit budget and consistently exceeded set targets.

Technical Project Lead for a Mass e-payment solution deployment and system integration for Fidelity Bank Plc.

Technical Project Lead for a Money transfer systems solutions deployment and Integration for Fidelity Bank Plc.

Trainings

Social skills and competences

Organizational skills and competences

Persona Interests

References

Introduction to Asset and Liability Management (FMDA) June, 2017.

ACI Dealing Certificate Workshop (ICAP) May, 2016.

Foreign Exchange & Money Market Simulation Course (Bourse Game, CitiBank) November, 2015.

Certificate in Server and Database Administration Solaris and Oracle (NIIT)

Basic Accounting, Financial Statement Analysis and basic Credit Programme (Prime Human Capital). October, 2010.

Comprehensive Basic Banking Operations Programme (Prime Human Capital). October, 2010.

Selling/Marketing of Financial Services and relationship Management (i-Skill) October, 2010.

Workshop on Improving Personal Effectiveness & Business Communication Skills October, 2010.

Information Technology Infrastructure Library. ITILv3 (Alfred and Victoria Associates) October, 2009.

Certificate in Desktop Publishing (Cadex Institute of Technology) December, 2004.

A critical thinker with strong analytical skills – able to analyze problems and find effective solutions

Have good presentation skills combining sound analytical research and clear verbal explanation

Good organizational skills developed in a variety of deadline oriented situations

Able to manage projects, resources and team members to achieve set objectives

Seek out new responsibilities irrespective of reward and recognition.

Get on well with people at all levels, easily making good working relationships.

Strive for quality, adhere to values and principles as well as ensure for safety in everything I do.

Table tennis, football, board games.

Available on request.

Contact this candidate