MICHELLE MARGARETT M. GONZALES

Current Address: * **** ****** ************* ***********, No. 2 Banlat

Tandang Sora, Quezon City

Mobile number: 091*-*******/ (02)9506066

Email:adjui6@r.postjobfree.com

Job Objective: A position where my knowledge, experience and skills would be

applicable and further be enhanced.

EMPLOYMENT HIGHLIGHTS

DUBAI DUTY FREE

9th St., Umm Ramool Dubai, United Arab Emirates

December 12, 2012- October 03, 2020

Position held : Cash office/ Exchange bureau staff

Area Assigned : Terminal 1, 2, 3, Al Maktoum International Airport (AMIA)

Duties and Responsibilities:

a.Collect Shift cash sales from arrivals, departure and public shops.

b.Receive the shift cash sales from staff at the end of the shift, count and confirm the sale

with the cash paying in slip.

c.Amalgamate cash collected from all cash points.

d.Reconcile physical cash with the total sales as generated by the system.

e.Responsible for data entry of the cash paying in slips in Oracle system.

f.Prepare cash sales report for the shift, arrange CPS and submit to accounts office.

g.Prepare cash float trays for collection for the incoming sales staff.

h.Prepare Bank Lodgement slips for deposit and submit daily reports at the end of shift.

i.Reimburse petty cash payments to the staff.

j.Conduct regular spot checks on the shopfloor ECRs and also conduct physical spot checks

of shop counters with countable items.

k.To run exchange bureau according to the stipulated norms and procedures in all terminals.

l.To check all Charity boxes in designated areas.

m.To count and confirm all change floats at the beginning and end of every shift.

n.To receive and process VAT payments.

o.To upsell products such as DDF Millionaire lottery tickets, car and motorcycle raffle tickets.

p.To ensure and give the best quality service to our clients and adhere the values and standards of the company.

UNITED COCONUT PLANTERS BANK

UCPB Corporate offices, 7907 Makati Avenue, Makati, Philippines.

July 16, 2010- August 31, 2012

CHINA BANKING CORPORATION

CBC Building, 8745 Paseo de Roxas cor. Villar St., Makati, Philippines.

August 1, 2008- January 5, 2010

Position held :Teller

Area Assigned: Branch Banking Group

Duties and Responsibilities:

a.Responsible for the processing of over-the-counter transactions, miscellaneous payments

and collections.

b.Has direct contact with the clients who transact over-the-counter business with the bank.

c.Performs procedural tasks related to all phrases of tellering such as accepting cash and

check deposits, delivers and pick-up cash as may be requested by values clients, entertains

client’s inquiries on balances, deposits and updates passbook when presented and also serves

as part of the ATM servicing team of the branch.

d.Encodes and balances BIR payment details.

e.Responsible for encoding and updating customer information in the branch customer file system.

FORD EDSA, INC.

No. 29 Edsa Greenhills San Juan, Metro Manila Philippines.

April 10, 2006- December 24, 2007

Position held : Customer Relations staff

Area Assigned : DCRC Department

Duties and Responsibilities:

a.ASSIGNED TO HANDLE CUSTOMER CONCERN.

Ensure customer’s inquiries and concern to be able to give them quick response and

Feedbacks and give the best solution with the help of our service team and supervisors.

b.DOING PRO-ACTIVE, INACTIVE AND AFTER-SERVICE FOLLOW UP CALLS.

Calling and informing clients regarding their vehicle’s next kilometer check-up.

Reminding and confirming client’s appointment and calling those who missed the booking

and reconfirming another date.

Doing After- service calls for clients who had their vehicle serviced to ensure the quality

of service we provide them to maintain high standard and customer satisfaction guarantee.

c.PROMOTING AND UP SELLING OF EXTENDED WARRANTY TO OUR CLIENTS.

Calling clients to extend our service for them to have quality care and complete

satisfaction with our dealership.

d.DOING THE PRE-PICKING FOR ADVANCE INFORMATION TO PARTS DEPARTMENT

Confirming Parts department personnel to prepare the available parts, tools and materials

needed for the next day’s service.

e.DOING FOLLOW UP CALLS FOR WAITING PARTS.

f.UPDATING CUSTOMER’S BOOKING ON THE WELCOME BOARD.

g.UPDATING CUSTOMER INFORMATION IN THE DATABASE.

h.DOING PRO-ACTIVE CALLS FOR FILLED SERVICE ACTION (FSA)

Safety recall on Ford vehicles.

ON THE JOB TRAINING

1.ABS-CBN

ELJ Building Mother Ignacia st., Q.C.Philippines

News and Current Affairs: Magandang Gabi Bayan

Accomplished 150 working hours as intern in over-all production.

2.MANILA POLO CLUB

17 Mc Kinley road Forbes Park, Makati City Philippines

Publications Department: POLO POST

Accomplished 50 working hours as intern.

COLLEGE : Siena College

Cor 1105, Del Monte Ave., Q.C Philippines

Bachelor of Arts in Mass Communication

June 2001- March 2005

HIGHSCHOOL:Colegio De San Lorenzo

Congressional Ave., Project 8 Q.C Philippines

June 1997- March 2001

ELEMENTARY :Colegio De San Lorenzo

Congressional Ave., Project 8 Q.C Philippines

June 1990- March 1997

TRAININGS AND SEMINARS ATTENDED

1.HARMONY IN CULTURAL DIVERSITY

Dubai Dutyfree- July 2, 2013

2.CREDIT CARDS FRAUD AWARENESSS

Dubai Dutyfree- April 4, 2013

3.INDUCTION TRAINING

Dubai Dutyfree- December 16-20, 2012

4.COUNTEFEIT DETECTION

UCPB Head office- November 2010

5.SIGNATURE VERIFICATION

UCPB Head office- November 2010

6.ACCOUNTING COURSE FOR NON-ACCOUNTING STUDENT

Chinabank Head office- September 2008

7.AMLA (Anti-money Laundering Act)

Chinabank Head office- August 2009

8.JOHN ROBERT POWERS

RCBC Tower, Makati City, Philippines.

April 27-28, 2006 and July 22, 2006

9.DCRC TECHNICAL FOR NON-TECHNICAL TRAINING AND CUSTOMER

HANDLING

FORD Edsa, Inc.-July 11, 2006

10.CUSTOMER SATISFACTION

RCBC Tower, Makati City, Philippines

June 15, 2006

CHARACTER REFERENCE

1.LUCIENE DE GUZMAN/ Duty Officer

Dubai Duty Free

505-3009/ 050-*******

2.RHEA BERNARDO/ Team Leader

Dubai Duty Free

050-*******

3.RIAN MAGNAMPO/ Assistant Supervisor

Dubai Duty Free

058-*******

Contact this candidate