Scrum Master

MUHITTIN ER

Schaumburg, IL

312-***-**** **********@*****.*** https://www.linkedin.com/in/muhittiner/ SCRUM MASTER Experienced and knowledgeable Scrum Master and Project Manager with 15+ years of experience managing multiple projects and teams simultaneously. Highly skilled at relationship-building with clients, across organizations and stakeholders with exceptional servant leadership, creativity, adaptability, and interpersonal communication skills. Recognized and promoted successively within three years in the same organization due to strong performance and organizational impact. Proven expertise in establishing rapport and building trust with diverse populations. Advanced Certified ScrumMaster (A- CSM), transferable aptitude within Project Management, Change Management, Business System Analytics, and Product Management focused upon strategic problem solving and time management. SKILLS

• Agile Methodology • Strategic Planning • IBM SPSS Statistics

• Servant Leadership • Process Improvement • MS Project & MS Office

• Lean Methodology & Thinking • SDLC • Python, Java, Salesforce

• Change Management • ATDD, TDD & BDD • MS Teams, Webex

• Project Management • Scrum & Kanban Framework • Rally, Jira, Confluence CERTIFICATES

• Advanced Certified ScrumMaster® (A-CSM®) • Certified SAFe® 5 Agilist (SA)

• Certified ScrumMaster® (CSM®) • Microsoft Project

• Certified Agile Team Facilitation (ICP-ITF) • Professional Scrum Master (PSM I)

• Certified Scrum Product Owner (CSPO) • Lean Six Sigma Green Belt (LSSGB) PROFESSIONAL EXPERIENCE UNITEDHEALTH GROUP / OPTUM TECHNOLOGY (Boston, MA) August 2020-Present Scrum Master

• Act as a Scrum Master and servant leader for three U.S. based cross-functional scrum teams.

• Coach teams on how to maximize their success to achieve organizational goals and build pioneering culture by applying Agile and Scrum practices.

• Collaborate with Product Owners to align teams with the product vision and sprint goals.

• Have decisive communications across teams and manage of external dependencies throughout the sprint and remove impediments for teams or help them to remove their impediments.

• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts.

• Champion continuous improvement activities to reduce waste and increase productivity; coach leadership to conduct continuous improvement events.

• Act as a firewall around development team to ensure sprint deliverables are not impacted and follow escalation path and communicate impacts.

• Coach product owners in creation and maintenance of better product backlog.

• Represent U.S. based teams in Scaled Scrum of Scrum (SSoS) meetings to collaborate inter-teams and track progress towards to organizational goals.

• Coach Scrum teams to increase awareness to have mindset on self-organization, continuous improvement, transparency, and empowerment to become a high-performance team.

• Support team members to grow team culture; maintain an environment of psychological safety, respect, collaboration and a spirit of continuous innovation for the teams.

• Help teams to create “Working Agreement” that a team establishes to shape the interaction, define expectations for how they will function together and enhance their self-management process.

• Worked closely with Release Train Engineers (RTE) and collaborate with members of the product, business leadership and engineering teams to effectively plan delivery of solutions.

• Track and communicate team velocity and other development metrics with, and to all affected teams and management.

CAMBRIDGE CONSULTING GROUP (Cambridge, MA) July 2017-August 2020 Scrum Master

• Served as a Scrum Master guiding two scrum teams, following Agile Methodology collaborating between departments, teams, and stakeholders ensuring that DOR and DOD are being utilized.

• Provided agile culture evangelism within the organization to make sure all the stakeholders and technical team members adapting and implementing the concepts properly.

• Facilitated sprint planning, daily scrum, sprint review, sprint retrospective meetings and sprint demos.

• Collaborated with Product Owner to improve user stories and coordinate product backlog grooming.

• Provided servant leadership to the scrum teams; increase support whenever possible and lead by model as needed.

• Worked closely with management and collaborate with members of the product, business and engineering teams to effectively plan delivery of solutions.

• Managed daily workflow, upsurge productivity and reach out to connected stakeholders to remove impediments.

• Conducted sprint retrospective and follow up on action items for continues improvement.

• Maintained relevant metrics for development team performance that helps them see efficacy and performance.

• Acted as a transformation agent/problem solver with the skills to lead, train and motivate continuous improvement teams.

FEDERATION OF BALKAN AMERICAN ASSOC. (Boston, MA) Jun 2015-Jun 2017 Project Manager

• Produced concepts, designed and executed events and seminars with Ivy League and other New England universities.

• Managed Teach & Travel Abroad Project and recruited students from the New England Region.

• Developed robotics, spacecraft summer camps, and Ivy League Universities’ tours.

• Established and supervised 27 new partnerships with academic institutions and civic organizations.

• Initiated and built new relationships with university clubs and ran projects with students.

• Created projects based upon community needs and managed all projects aspects including budget and policies.

NIAGARA EDUCATIONAL SERVICES INC. (Chicago, IL) Oct 2008-Dec 2014 Communications & Special Programs Manager

• Planned and executed more than 250 events, lectures, festivals, and educational programs.

• Oversaw marketing and other communication strategies.

• Strategized, planned and managed the process of developing the new website for entire Midwest Region Branches.

• Managed relations with design and production agencies for corporate brand identity issues.

• Supervised social/digital media accounts and periodic e-newsletter to create a broader impact.

• Established and sustained partnerships with more than 100 national and international civic organizations, state and federal agencies.

• Served as primary representative to the organization’s constituents, media, and general public.

• Directed six major community projects for this non-profit organization and raised $1.5M in 6 years. BOSPHORUS BUSINESS & EDUCATION CONSULTING (Istanbul, TR) Jan 2005-Aug 2008 Business Development Manager

• Developed and implemented solutions to solve clients’ operational, managerial and HR issues.

• Consulted with clients on marketing, communications and public relations.

• Identified clients’ main target segment through data analysis and market research.

• Developed and sustained effective relations with government officials and media representatives. EDUCATION

• Salem State University Bertolon School of Business (Salem, MA) May 2017 Master of Business Administration (MBA)

• University of Anatolia (Eskisehir, TR) June 1999 Bachelor of Arts, Double Major in Sociology and Pedagogical Science

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