CyberSecurity Engineering Manager vCISO
Resume:
Charles Payne
Cybersecurity Manager
***********@*****.***
Professional Summary
Experienced Cybersecurity Professional with firsthand experience in these areas: Digital Forensics, Software Development, Sales Engineering, Systems Engineering, Penetration Testing, Vulnerability Management, and Investigative Services. The work product translated into uniquely forward-thinking analysis mitigating risk and driving Customer Satisfaction.
Lead Cybersecurity Engineer August 2015 - Current
AIS
•Scripting in Bash, Python, and C++ to automate patch and vulnerability updates.
•Configuration and Deployment of Microsoft Defender Endpoint Protection.
•Cloud Platform Architect Projects for GCP, AWS, and Azure.
•Briefed Senior Leadership on results relating to departmental metrics, reporting, trends, investigative updates and made recommendations on risk mitigation strategies.
•Experience using Penetration and Digital Forensics tools such as:
Netsparker, Rapid7, Burp Suite, FTK, Encase, Cellebrite, Wireshark, Kali, other niche tools.
•Provided guidance on information security processes, controls, compliance, and information security risk management to team members.
•Implemented a Root Cause Analysis Procedure for both internal and external use.
•Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
•Developed cybersecurity best practices training material to educate and train staff for known and potential vectors of attack.
•Developed hardening techniques and protocols to accomplish objectives using NIST Guidelines.
Senior Deployment Engineer July 2020 – December 2020
Family Zone Cyber Safety
•Outlined QA Process to improve the Manufacturing process of our Appliances.
•Developed and Solved Google API Issues written in Python and C++, utilizing RESTful APIs.
•Team Lead for new feature development for existing large client base.
•Spearheaded Agent Software QA for large clients.
•Working closely with Product Management to improve the product and increase client satisfaction.
•Lead Escalation engineer collaborating directly with the Customer Success Team to ensure issue resolution.
•Developed training video guides for the team highlighting new software, product features, and techniques to resolve complications.
Customer Success Engineer December 2019 – June 2020
iboss cyber security
•Consistently achieved the highest rate of renews per quarter averaging 93% to 96%.
•Developed and managed key client accounts working directly to the company president.
•Scheduled quarterly cadence meetings with clients to review security incident reports, product updates, vulnerabilities, and remediation techniques.
•Resolved critical issues, improved operating procedures, and provided exceptional client support.
•Drove operational improvements resulting in improved profit margins by up to 50%.
•Cultivated customer satisfaction by resolving technical issues and quarterly product reviews.
•Developed and maintained cyber security communications for the purpose of protecting and educating staff and clients against known threats and potential attack vectors.
•Implemented a secure Bring Your Own Device initiative for clients, defined necessary security parameter requirements, and architected security-focused deployments tailored to the specific client.
•Negotiated renewal contracts between the client and our finance department.
Technical Sales Engineering Manager December 2018 - December 2019
iboss cyber security
•Achieved and held the company record per quarter for POC Won Ratio between 92% to 95%
•Achieved 212% of sales objectives by understanding client pain points and relating them to terms they are familiar using.
•Closed Won and Implemented the Companies highest TCV.
•Closed Won single accounts regularly from $1M to $2.2M
•Closed Multi-Million Dollar Deals with Fortune 100 companies.
•Automated tasks to reduce labor costs and increase productivity.
•Developed testing procedures and documentation and presented to clients for review.
•Collaborated with clients to determine need and devised appropriate software and hardware solutions.
•Performed root cause analysis to provide resolutions for production issues.
•Resolved issues related to operational components for Local Area Networks, Wide Area Networks, and voice systems.
•Led Server Automation Project whose purpose was to reduce the engineering expenditure by shifting to an automated process. The automation process saved up to 90% of the manual work previously required.
•Advised on cloud infrastructure optimization to keep pace with company growth.
•Utilized Agile Software Development tools to manage productivity.
•Analyzed network security and infrastructure assessing areas in need of improvement.
•Implemented a Root Cause Analysis Procedure on demand for service outages.
Senior Solutions Engineer January 2018 - December 2018
iboss cyber security
•Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
•Facilitated best user experience through continuous support, training classes, webinars, improvements, and communication of system changes.
•Worked closely with management teams to plan, develop, coordinate, and execute technical strategies aligned to client's vision, mission, and purpose.
•Consulted effectively with others to promote on-going network design, reevaluation, and optimization that scaled with company growth.
•Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Systems Engineer January 2005 - October 2011
Department of Defense (DCAA)
•Automated tasks to reduce labor costs and increase productivity.
•Implemented and/or reconfigured DISA STIG policies and procedures as required.
•Collaborated with clients to determine need and devised appropriate software and hardware solutions.
•Performed root cause analysis to provide resolutions for production issues.
•Resolved issues related to operational components for Local Area Networks, Wide Area Networks, and voice systems.
•Managed scripting tasks for debugging and automation using Python, Bash, and PowerShell.
•Played key role in on-going network design, reevaluation, and optimization to keep pace with company growth.
•Analyzed network security and current infrastructure to assess areas in need of improvement and developed solutions.
Registered Financial Representative January 2004 – January 2008
Citigroup
•Met with clients, generating new business and contract negotiation.
•Established key procedures for teams preparing documentation, models, and presentations.
•Gathered data and built financial models around key metrics.
•Researched companies and prepared presentations for management and prospective buyers.
•Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
•Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
•Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify portfolio.
•Researched client specific rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses, and compiled final reports to deliver top-notch service to customers.
•Presented financial well-being education to groups of people to cultivate new business and increase financial knowledge of client base.
•Conducted quarterly engagements with clients to reinforce the value of the relationship.
Engineering Manager April 2001 – August 2015
iThink Computers Inc.
•Management of staff and contractors across the US.
•Directly managed all Systems Engineering Teams.
•Monitored the Integrations and QA team to ensure quality standards and compliance were met.
•Improved the QA Process with the ODM resulting in improved quality and lower cost.
•Concisely developed BOE (Basis of Estimate) process and checklist.
•Established manufacturing and integrations schedule from presentation to payment.
•Led the Continuing Education Initiative to ensure the staff was current and updated on current standards.
•Met with Senior Leadership regularly to review current department direction and budget.
Education
Bachelor’s Degree, University of Central Florida - March 2004
Digital Forensics Private Investigator, State of Florida - August 2015
Skills
Confluence
Jira
Tableau
Digital Transformation
Git
C++
SQL
Ansible
Cybersecurity
Business Continuity
Python
RESTAPI
AWS
MATLAB
Risk Mitigation
Windows
VMWare
Azure
Testing
Data Security
Linux
Postman
Electrical Engineering
Multi-Node Computing
Agile Software Development
Docker
Tomcat
SDLC
IAM
Atlassian
Business Continuity • Risk Mitigation • Data Security • Agile Software • Development • Atlassian • Confluence • Jira • Tableau • Digital Transformation • Git • C++ • Python • Windows • Linux • Docker • SQL • RESTAPI • VMWare • Postman • Tomcat • Ansible • AWS • Azure • Electrical Engineering • SDLC • Cybersecurity • MATLAB • Testing • Multi-Node Computing • IAM • Java • MySQL • User Interface (UI) • XML • Scripting • Microsoft SQL Server • CI/CD • APIs • Scrum • Computer Networking • HTML5 • Test Cases • JavaScript • S3 • Bootstrap • Application Development • Data Warehouse • REST • Shell Scripting • Data mining • Data analysis skills • Encryption • Computer forensics • Acquisitions • Visual Basic • DIACAP • RMF • User Acceptance Testing • Leadership • Fair Housing regulations • Underwriting • Pivot tables • Supply chain • Logistics • Operating Systems • Telecommunication • NIST standards • Accounting • Business requirements • Relational databases • Systems analysis • Data modeling • Crystal Reports • Process improvement • Firewall • IDS • SSL • Information security • Project management • Project management software • System administration • Microsoft Word • SOX • Security • Microsoft Office • Accounts receivable • NetSuite • Analysis skills • Social media marketing • Loan origination • Warehouse experience • EDI • QuickBooks • Network Security • Node.js • PC • ISO27001 • DISA • CAM • IMS • IPT • Cyber Test Engineering Development • Subcontractors • government counterparts • BOEs • STIG • Test Planning • Execution • System Integration • Test system Design & Integration • Cybersecurity Test Engineering •
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