Assistant Customer Care

ANNA ZEESHAN

MOBILE: +92-321-***-****

E-MAIL: adju97@r.postjobfree.com

Adress: House No. 5, Mohallah Dhobi Ghat Bibi Pak Daman Lahore

CERIER OVERVIEW

Energetic and motivated Personal Support Worker who is highly organized and skills at balancing the needs of clients in both medical and personal capacities. Accurate assertive and adaptable professional who can effectively multi-task in challenging situations and meet critical deadlines.

P R O F E S S I O N A L S U M M A R Y

Joined the Shaukat Khanam Memorial Cancer Hospital & Research Centre in 2007. I have 15 years working experience as Health Care Assistant and started to work independently and bound myself in managing and assisting senior staff at multi levels.

Areas of Expertise

Bedding and grooming assistance

Emotional support

Mobility expertise

Housekeeping

Meal preparation

Documentation

Personal Hygiene

Behavioral observation

Companionship

Certificate of Achievement

Course Contents: 24 Nov, 2007 to 26 April, 2008

Food Handling & Hygiene Shaukat Khanum Hospital

Food and Nutrition

Infection Control

Cancer & Treatment Modalities

Personal Hygiene

Taking & Recording Vital signs

Lifting & Handling of Bed Patients

Customer Care / Communication

Bed Making

Oral, Hair, Scalp, & Skin Care

Prevention and Management of Pressure ulcer

Job Description, Role And Responsibility’s

Professional Experience June 2009 to Dec 2011

Personal Support Worker Shaukat Khanum Hospital

Health Care Assistant

Washing, bathing, bed bathing and showering patients

Communicating with key agencies & service providers in the local community

Completing of essential paper work

Administering medicines to clients.

To check proper bed care to the patient in emergency room.

Taking and recording vital signs, customer care / communication and personal hygiene.

Responsible for food handling and serving of hygienic food to the patient

Responsible to lift, shift and handling the patients as their requirement

Working in emergency room and dealing in bed pan, urinal, proper oral mouth and personal hygiene car.

To take vital signs and then report to nurse

Professional Experience Jan 2012 to Dec 2014

Personal Support Worker Shaukat Khanum Hospital

Work in day care clinic as a assistant and special take care children’s for all needs given all medical care, given breakfast, lunch, change clothes, book reading, help child’s to done school homework, play with child’s coloring, art work, painting, read poems,

Work in Bone marrow room with nurse as a support worker

Working in procedure room with doctor as a support worker

Work in Dressing room with Doctor as assistant

Work with consultant in walk-in clinic as assistant

Work in peads oncology clinic given special care cancer patients

Working in peads emergency room and dealing child’s given bed pan, urinal, proper oral mouth and personal hygiene care, playing with child’s

Professional Experience Jan 2015 to Dec 2016

Personal Support Worker Shaukat Khanum Hospital

Work with consultant in walk-in clinic as assistant

Experience in making breast cotton, artificial prosthesis for female patients

Helping the Team Leader in allocation of staff members to the clinics

Helping the Team Leader in preparation of weekly and monthly roster

Maintain and labeling office files and staff record

Responsible to train new staff and teaching all competency book with practice

Helping the manager in allocation of staff members to the clinics and guide work flow

Helping the manager in preparation of weekly and monthly roster in main

Professional Experience June 2017 to Dec 2018

Personal Support Worker Shaukat Khanum Hospital

Responsible to work in radiation department all clinics

Responsible to work in Medical oncology all clinics

Responsible to work in Surgical oncology all clinics

Responsible to work in internal medicine all clinics

Responsible to work in Peads oncology all clinics

Responsible to work in Infection all clinics

Responsible to work in Endocrinology clinics

Responsible to work in neurology clinics

Professional Experience: June 2019 to Nov 2021

ECG. ETT Technologist Shaukat Khanum Hospital

2 years Experiences

Key Skiles and Competencies

Punctual, reliable and able to use own initiative.

Experience of dealing with challenging behaviors.

Possessing a caring and understanding attitude.

Being flexible in daily work & routines also having own transport & able to travel

Experience of working with people with a learning disability who need extra support.

Administrative and secretarial experience.

Strong analytical and problem solving skills.

Time management and organizational skills.

Oral and written communication skills.

Customer service skills.

Education

Academic Qualifications

2013 B.A from Allama Iqbal Open University

2006 HSSC from BISE Lahore

2003 SSC from BISE Lahore

2020 M.Sc. Sociology from Allama Iqbal Open University Lahore.

Computer Skills

1 year experience FGA collage

MS Office

MS Excel

MS Word

MS Power Point

Internet &E-Mail

MIS Hospital Information service

Personal Information:

Father Name Thomas Jamal

Mobile No. +92-321-*******

Religion: Christian

Marital Status: Married

Date of Birth: 02/09/1988

Contact this candidate