Insurance Security

Erika R. Brown

**** ****** ****** *****, **. Louis, MO 63136 Phone: 314-***-**** Email: ************@*****.***

Qualification Highlights:

A licensed insurance professional with over ten years of claims experience. Claim experience included but not limited to Casualty, Auto, and Property. Highly organized and self-motivated professional with experience in multiple claims software, and time management.

Professional Experience:

Advantage 2000 Consultants

Claim Analysts

*Serving as primary contact for claimants seeking social security disability benefits at the initial application or reconsideration appeal levels of the process.

*completing claimant interviews to obtain sufficient information to develop disability claim for submission to the social security administration.

*Establishing positive relationships with the claimant and providing sound, comprehensive explanation about the social security claim process and appeal rights including such issues as date of last insured, administrative finality prior denials first insured and appeal constraints.

American Family Insurance-September 2018-Present

Casualty Claim Adjuster

*Promptly investigate every claim (auto, property RV, Motorcycle ATV etc.), including coverage analysis, information gathering, liability and damage assessments.

*Negotiate settlements and authorize payments within scope of authority

*Maintain detailed and comprehensive file documentation in one or more claims management systems

*Communicate effectively and promptly with internal staff and client personnel on claims and account issues

*Ensured that all claims were handled ethically, and in good faith in accordance with polices and standard work

Chubb Insurance- October 2014- September 2018

Senior Claim Adjuster

*Confirms coverage of claims by reviewing policies and documents submitted in support of claims.

* Analyses coverage and communications coverage positions

*Worked in dual claims management systems

*Conducts, coordinates and directs investigation into loss facts.

*Contacts, interviews and obtain statements from insureds and claimants to secure necessary claim information

*Sets reserves within authority or makes claim recommendations concerning reserve changes

*Settles claims promptly and equitably

*Obtains release, proofs of loss or compensation agreements in order to issue payments for claims.

*Assisted on Catastrophes nationally as needed.

Charter Communications - November 2008-Sept 2013

Claims Administrator

*Maintained relationships with supervisors, human resources and third-party administrators.

*Operated as support for workers compensation desk.

*Assisted in facilitating file reviews, prepared wage information and assisted with mediation preparation.

*Experience in a variety of claims handling systems, including Risk Console, and STARS.

*Assisted with contracts, insurance policies, and certificates of insurance to reduce liability.

*Coordinate with assigned staff or department; creating moderately complex correspondence spreadsheets and visual presentations for projects.

*Assisting customers with resolutions to their claims

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