Service Representative Manager
Resume:
Gaurangkumar Patel
*******.*******@*****.**
Profile
● Strong management knowledge gained through work experience and Applied Business Management program.
● Effective customer service acquired through handling customers in store and coordinating events.
● Adaptable, creative problem solver.
● Strong leadership skill gained through managing curling teams and volunteer events.
● Ability to work well independently and on a team.
● Good in Microsoft Word, Excel, and PowerPoint.
Employment History
Manager Aug 2018 - Present
Customer service representative Jan 2018 - Aug 2018 Up in Smoke, Winnipeg, MB
● Setting goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.
● Organizing workflow and ensure that employees understand their duties or delegated task.
● Operating registers, scanners, scales and card terminal to efficiently.
● Managing customer, inventory, and website.
● Efficiently handling all paperwork related to lottery, daily transactions, inventory etc.
● Receiving complaints and resolve problems.
● Creating promotions and deals to increase sales. Supervisor Apr 2019 - Sep 2019
Team member Aug 2018 - Apr 2019
Internship:- Administrator July 2018 - Aug 2018
Fun Park Amusement Center Winnipeg, MB
● Conducted clerical duties, including filing, answering phone calls, responding to emails and preparing documents.
● Monitored employee productivity and provide constructive feedback and coaching.
● Maintained timekeeping and personnel records.
● Coordinated project deliverables.
● Performed accounting tasks, including invoicing and budget tracking.
● Provided administrative support for the operations team.
● Efficiently handled restaurant operations, rock climbing, and court monitoring.
● Booked and managed corporates events and birthday parties.
● Helped in maintenance.
Landscaper artist and Maintenance Worker
NSM Co Inc., London, ON Jun 2017- Aug 2017
● Operated all gardening equipment safely and efficiently.
● Oversaw the general appearance and health of garden plants and trees.
● Performed routine building, lawn and grounds maintenance tasks on a regular basis.
● Applied pesticides and fertilizers to grounds and lawns on a regular basis.
● Planted new trees and trimmed branches from existing ones.
● Planted garden support stakes and installed wire mesh fencing.
● Operated lawn irrigation systems on a regular basis.
● Adhered to predetermined landscaping designs in all maintenance tasks. Volunteer Experience
Committee Member
Ironman Curling, Winnipeg, MB Dec 2017 - Dec 2018
● Participated to help raise $10k for Heart and Stroke Foundation.
● Marketed to various teams to participate in curling events and contacted community centers to participate.
● Invited political leaders for opening and closing ceremonies.
● Participated in problem-solving for teams and communicating concern to superiors.
● Gained cross-cultural skills by working at the registration desk, helping with events planning and customer service.
● Assisted in making ice field for curling.
Event Coordinator
Vadodara Safe City Foundation, Vadodara, Gujarat, IN Oct 2016
● Worked with Vadodara Navratri Festival, attended by about 10,000 participants and organized by Vadodara Safe City Foundation.
● Managed the registration, food arrangement and stage during the festival.
● Solved the problem of participants.
● Handling front desk, food arrangement, (administrative work). Education
● Certificate in Applied Business Management
University of Manitoba Sep 2017 – Aug 2018
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