Manager Scrum

Steven Ikeda

310-***-**** *****.*****@*****.*** Marina del Rey, CA

SUMMARY

Dynamic, hands-on Senior Technical Project Manager/Scrum Master with 16+ years of experience capable of delivering large-scale software projects on time and on budget. Accomplished servant-leader with a demonstrated ability to motivate, organize, and coach Scrum teams across multiple locations. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-organization. Ability to manage multiple projects at once while working within strict deadlines and maintaining professionalism. Skilled at bringing enthusiasm and awareness to projects in a fast pace, deadline-driven environment with outstanding oral and written presentation, and communication skills.

SKILLS & QUALIFICATIONS

Core Competencies: Process Improvement, Strategic Planning, Client Relations, Stakeholder Management, Program Development, Training

Technical: Agile, Scrum, Kanban, XP, Waterfall, Software Development Methodologies, SDLC, C, SQL, HTML, JavaScript, Microsoft Office Suite

Tools: JIRA, SmartSheet, Basecamp, MS Project, MS Visio, and Google Docs, Perforce, Slack, Salesforce, and SugarCRM

Personal: Detail-Oriented, Team Leader, Interpersonal, Creative, Critical Thinker, Problem Solver, Multitasker, Resilient and Adaptable

PROFESSIONAL EXPERIENCE

Project Management Consultants - Los Angeles, CA August 2019 – Present

Project Manager Consultant (August 2019 – Present)

Streamlined the development and deployment processes, which resulted in the rapid deployment of the initial website

Implemented technology and tools, increasing communication and efficiency across a remote team

CallSource - Westlake Village, CA August 2002 – January 2019

CallSource is a VOIP Telecommunication Co. that built a proprietary SaaS system which handles 200+M calls a year providing call recording, call scoring, coaching, training, analytics tools and products to increase revenue for its clients.

Director of IT Projects (November 2008 – January 2019)

Scrum Master for two teams comprised of 8 remote members each leveraging JIRA and Slack throughout 10+ IT projects

Conducted all Scrum ceremonies, standup meetings, sprint planning, and retrospectives to ensure project execution

Scrum Master for onsite and offsite cross-functional team of 6 each on re-implementing a legacy SaaS system; received recognition by the CTO

Spearheaded a $4M strategic sale/system migration by collaborating with a team of 8 (developers, DBAs, analysts, network specialists)

Recognized by CEO upon project completion for stellar execution through a highly aggressive timeline, budget, and constraints

Led cross-functional team on hardware migration to an Oracle Database Appliance (ODA); slashed Oracle licensing costs by 25%

Generated a 50% cost reduction by driving the integration and automation of the core SaaS system with an accounting application

Mentored and trained project manager; created a development plan and goals and provided analytical coaching to ensure growth

Director of Development (September 2005 – November 2008)

Championed the adoption of Agile methodologies and implemented JIRA; facilitated end user training workshops to 10+ employees

Promoted Agile/Scrum values, principles, and best practices, which resulted in the company’s transition to Agile principles and values

Built the company’s support engineering team; managed daily operations to ensure process improvement within company database

Improved support response time 50% by developing intelligent incidents/problem tracking system, identifying and addressing risk, and conflicts

Created and streamlined the branding process by outsourcing to India, resulting in 10% savings for the marketing division

Senior Product/Project Manager (August 2002 – September 2005)

Partnered with business development team to acquire 2 key accounts, resulting in a $240K increase in annual revenue

Established the first software development and deployment process and plan, which resulted in a 25% reduction of technical errors

Developed and maintained multiple project plans, project documentation, and master engineering schedules for 10+ projects

EDUCATION & CERTIFICATIONS

University of California, Los Angeles Bachelor of Science: Engineering

Certification: Certified Scrum Master

Agile Workshop Training JIRA Admin Training

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