Program Account Manager
Resume:
Neto Zapparolli
Program Account Manager at E*open
Austin, TX 78749
*********@*****.***
• Manage one or more client accounts, delivering excellent customer service, and maintaining financial profitability.
• Manage and document the entire client program, from beginning to end, including all processes and services, ensuring that we deliver on all contracted deliverables.
• Assist in preparation of analysis reports for client presentation Authorized to work in the US for any employer
Work Experience
Data Analyst
E2open, Inc. - Austin, TX
April 2018 to September 2020
The Data Analyst is responsible for delivering E2Open’s Managed Services for customers of E2Open’s CDM solutions which includes the following:
- Execute day to day operational processes to collect, process, validate, and analyze channel sales and inventory data on behalf of our customers.
- Ensure sustainable and high quality deliverables for E2Open’s customers.
- Analyze sales and inventory data looking for trends and potential errors
- Interact with sales channel partners in the US and Latin America to train them, answer their questions, and resolve errors or issues with the provided data.
- Interact with our customers and E2Open global teams to answer questions about the channel data.
- Develop strong understanding of E2Open’s tools and technologies used to deliver services to its customers.
Senior Process Specialist
Cognizant/Facebook - Austin, TX
April 2016 to April 2018
Duties:
* Technical support throughout emails (English/Spanish)
* Process applications for Business Verifications Manage and Review compliance-related content
* Apply judgement in complex cases under tight deadlines High level Customer service
* Keep track of updating policies
* Comfortable with ambiguity around policy implementation
* Highly efficient at processing complex operational tasks
* Use local knowledge to increase Facebooks internal translation tools for automated communication with Brazilian customers
* Detail oriented and highly organized
GM
General Motors - Austin, TX
February 2016 to April 2016
• Global Service Desk IT English/Portuguese/Spanish
Duties:
* Global client information technology support (English/Portuguese)
* Troubleshooting computers issues for GM global employees
* Knowledge of internal software programs
* High level costumer service
* Detail oriented and highly organized
Technical Representative of Seed Treatment
Syngenta Brazil - Parana, BR
July 2012 to March 2015
• Generated demand for sales
• Influenced the purchasers in the decision-making chain of command
• Planned and implemented regional field tours for the purpose of product promotion
• Introduced new products into the current market
• Managed budget - including annual forecast
• Coordinated field projects for the covered area
• Built effective relationships and communications with clients
• Worked with a team of Representatives on various projects toward common goals Technical Sales Assistant
Syngenta Brazil - Amambai, Mato Grosso do Sul
October 2011 to July 2012
• Visited clients to promote sales growth
• Worked with clients to ensure satisfaction and create a larger client base
• Coordinated field projects
• Developed new sales opportunity
• Organized and promoted field tours
• Participated in the organization of social events for the community Technical Sales Representative
Adama Brazil- Brazilian agricultural company - Bahia, BR January 2010 to August 2010
• Duties:
• Sale of agricultural products to direct buyers and distributors in the State of Bahia
• Public relations
• Coordinated field projects
• Built effective relationships and communications with client
• Managed budget - including annual forecast
Technical Sales Assistant
Syngenta - Swiss multinational - São Gabriel do Oeste, Mato Grosso do Sul May 2008 to January 2010
• Visited clients to promote sales growth
• Worked with clients to ensure satisfaction and create a larger client base
• Coordinated field projects
• Developed new sales opportunities
• Organized and promoted field tours
• Participated in the organization of social events for the community Education
Master's degree in Business
College of Engineering, La Universidad de Buenos Aires 2010 to 2011
Bachelor of Science in Agricultural Engineering
College of Engineering, Universidade Estadual Paulista Julio de Mesquita Filho 2003 to 2008
Skills
• Data Entry
• Data Analysis
• Excel
• Microsoft Office
• Business Intelligence
• HTML
• Portuguese
• IT Support
• Analytics
• Software Troubleshooting
• Compliance Management
• Project Coordination
• Technical Support
• Project Management (7 years)
• MySQL
• Data Warehouse
• Business Analysis
• Microsoft SQL Server
• Tableau
• Microsoft SharePoint
• PMI
• Jira
• Business Requirements
• Marketing
• Management
• Email marketing
• Marketing automation
• Relationship management
• Management
• CRM software
• Analysis skills
• B2B
Assessments
Analyzing Data — Highly Proficient
August 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate